Lowe's Home Improvement

Sandra M 

on BBB

4 years ago

Purchased a Bosch Diswasher on 5/23/2020 that was to have a rebate for installation cost (approx $140) I filled out the form and asked for a visa card for reimbursement. Lowe's acknowledged receipt of rebate claim the same day 5/23/2020. Rebate was supposed to be received within 3 or 4 weeks. I have called at least twice and as of today 9/8/2020, it has still not been received. On July 16th, I received an email stating that they were processing it. In August, I looked at the Rebate Status online, it showed it was approved bu... read more

Francis L 

on BBB

4 years ago

THANK YOU SO MUCH to ERIC I went to 3600 Park Mill Run DR., Hilliard, OH LOWE'S Store . Because I had questions and need an associate to give me some advices, ERIC who work at Lumbar department came to help me. He recommended the right products to me. He is very friendly , confidence and with his professional knowledge to tell me how to use the products that I was going to buy at store. He also very patient my English too. After I bought, it worked very effective in my project at home. I am so appreciated his advices and hel... read more

CHERYL B 

on BBB

4 years ago

I WENT INTO THE GARDEN ENTRY AT THE BAYTOWN TEXAS LOWES, THREE CUSTOMERS WITH NO MASKS. ONE EMPLOYEE WITH HER MASK AROUND HER NECK. I HAD COVID AND ALMOST DIED. I WANTED TO GET SOME SUPPLIES TO SEND TO MY FAMILY IN LOUISIANA THAT THEY CAN'T GET OVER THERE SINCE THE HURRICANE LAURA. THAT WAS THE ONLY REASON THAT I WAS THERE. I WAS JUST TRYING TO HELP MY FAMILY. I LEFT WITH MY SMALL PURCHASE IN MY BASKET AND WENT ACROSS THE STREET T************* EVERYONE HAD A MASK INCLUDING EMPLOYEES. THERE WAS SOMEONE AT THE DOOR KINDLY REMI... read more

JANICE G. 

on BBB

4 years ago

Yesterday I placed an order online for curbside pickup. I let them know I was on my way and filled out everything they needed to know. I even called the store as they suggested. I couldn't get thru when I called for curbside pickup. I have two dogs in the car (one a paraplegic) so I had to carry her. Horrible service - if you're going to offer curbside service than do it. So disappointed. I talked to guys working the parking lot and they went in and told them about me sitting out in the parking lot. So I waited over 1 1/2 ho... read more

Eric P 

on BBB

4 years ago

One if my biggest complaints about Lowe's, everyone that I have shopped at is, when you order lumber to be delivered or picked up, they always put in some of the worst boards that I have ever seen!! Why? You know they are coming back. That just cost the delivery and the aggravation!!!! 

Vince g 

on BBB

4 years ago

There is no customer service! By phone they tell you go to you store/ the store tells you call customer service!! This is me shopping elsewhere** 

Adorrea S 

on BBB

4 years ago

Had a terrible experience. I ordered a few items online and went to the store to pick up the items. After waiting they told me they could only find one of the items. I said ok I'll take that one. The associate told me they would send an email when the rest of the items were available. I got an email a day later saying the rest of the items were available. I went to the store once again to pick up the items. First I was told someone was bringing the items. Minutes later I was told they were getting the items off the shelf. Al... read more

Russell O 

on BBB

4 years ago

Ordered composite decking boards from Lowe's on 7/24/2020. Estimated delivery date of 8/24 was provided. We began our project so that we were prepared for the boards to arrive. We had nowhere to store the boards, so it was necessary that the boards not arrive before we were ready for them. On 8/23, the day before estimated delivery, were notified that our boards were delayed to 9/7. No reason for the delay was provided. We called our fulfilling Lowe's store multiple times, and no one would answer the phone. Regardless of the... read more

Pradeep 

on BBB

4 years ago

I originally went to purchase a Heartland Shed that was on Lowes property. They said you can buy it but would need to provide your own transport. I tried contacting several movers they said they would not move a heartland shed since they are poorly built Due to liability issue will not transport shed. What a disappointment, I am trying to work the the corporate office and called multiple time to the store to get this corrected they just give you the run around. Since August 18th, 2020. I am hoping they would do the right thi... read more