Lowe's Home Improvement

Heidi C 

on BBB

5 years ago

Lowe's did not honor Rebate for purchase made during Covid. Purchased SEVERAL items during a Rehab project on a Home Purchased beginning of 2020. April 2020, purchased a more expensive item included a 10% Rebate. Every week since purchase I went to website as instructed to process Rebate- each time I went site was down due to Covid. When i FINALLY was able to process they would not accept since it was now past the Rebate deadline! I have spoken with Customer Service, after being on hold for over 1 1/2 hours and they told me ... read more

NKNurse 

on BBB

5 years ago

I am so disappointed with the service I have received from Lowe's Service Advantage. I filed a claim to have my washer and dryer repaired on 08/03/2020 and they left me over 5 weeks without a washer and dryer and still refused to do anything except parts look up which led no where until I called multiple times complaining and then finally on 09/22/2020 was told that the part for my washer came in on 09/08/2020, was installed on 09/16/2020, and my washer was in working order. Somehow no one had this information yesterday and ... read more

Cassandra C 

on BBB

5 years ago

When Lowe's messes up with an online purchase, it is the customer that pays for it.... 8 contacts to Lowe's customer service (with them initiating nothing) and 7 weeks later and I still never received what I paid for and have to wait another 10 business days before I could even see a refund. **8/6/2020 I ordered two 2 pack sets of serta pillows off Lowe's website **8/10/2020 Email of shipment notice is received with guaranteed delivery by 8/13/2020 **8/13/2020 item is not received, so I check the order on my Lowe's account a... read more

Irene 

on BBB

5 years ago

I purchased a shower stall kit from this store, waited from July 24 until September 17th to get it. Not knowing that I wouldn't receive a complete shower, that I would have to purchase the wall separately. Now I have to purchase a wall or wait only who knows how long to get a wall, this is unacceptable in so many ways. This company should be ashamed 

Kathleen M 

on BBB

5 years ago

I went to Lowe's store #0660 and bought a Frigidaire stove. September 12 the stove came damaged. Delivery people called a Manager and I was offered %15 off. I agreed since the dents wouldn't show. When delivery people left, I really looked at back of stove and found screws sticking out, styrofoam still on either side. I tried to call a Manager. Trying to reach a Manager was a feat. The customer Service is beyond horrible. The 2nd Manager I finally got was nice but basically told me he would have to check on Monday (this is S... read more

Scott E 

on BBB

5 years ago

Rebates are a joke at Lowe's. In December 2019 I purchased a washer - dryer set and was given The offer code. I submitted everything and was denied. Called and was told to resubmit due to purchase/delivery date conflicting. I did and again denied. I followed the appeals directions and mailed everything only to hear nothing. More calls to be told new company handling rebates and old info was lost. Submitted again and again denied because too much time had passed. It's now 09/18/2020 and still waiting g for the escalation depa... read more

Kelli W 

on BBB

5 years ago

So I feel obligated to write a review for Sioux Falls Lowes and ********************* out of Brooking's SD! We contacted with Lowe's in April to build a deck... it took a couple of months to get the wood which was understandable due to the pandemic. Our wood finally arrived the last week in June with the understanding the contractor Lowe's uses- Brandon H******* of H******* construction would arrive the following Monday. We received excuse after excuse as to why he wasn't showing up until the EIGHTH week where he finally sen... read more

Bee T 

on BBB

5 years ago

Can we say.... UNPROFESSIONAL!!!!!!! I recently purchased a handheld vacuum and when I got home and opened the box, which was poorly taped up (didn't noticed until I actually went to open it), there was no vacuum! Only a half full Dr Pepper bottle and a roll of lent roll paper! I immediately took it back for a refund and guess what!!!! I was made to be a liar and the culprit! EVEN THOUGH I PRODUCED THE RECIEPT OF PURCHASE!!!!! A whole lot of whispers And huddling and wide eyeballs. Stares and accusations that I was the one w... read more

Laviesha M 

on BBB

5 years ago

I started the process of having a fence installed over 2 months ago. Lowe's has been terrible. There was a lumber shortage. Fine. I figured once the lumber got delivered, it wouldn't be long before my fence got installed. WRONG!!! This store has been terrible. The company that they contracted kept put me off for two weeks. When I finally called after the 3rd week, I was told they told Lowe's they couldn't even do the install. When I called Lowe's because no one called me, I found out this company don't even install fences. A... read more