Lowe's Home Improvement

Glenn 

on BBB

4 years ago

Lowes Eatontown, NJ has the absolute worst customer service of any retail store Ive ever been in, they gave me the hardest time about returning a defective toilet that leaked upon installation...after spending one and a half hours in a dispute at the store Lowes told me I had to call American Standard to get a return number which when I called American Standard, they told me and Lowes , that I didnt need one and Lowes finally agreed to credit my Lowes charge card for the leaking toilet. Lowes has terrible customer service, t... read more

Tamny C 

on BBB

4 years ago

Horrible at Surfside Beach SC, go to *****!! Appliance guy pretended to be Manager. Blamed his incompetence on employee that actually tried to help. Delivery was a lie. Incorrect date. So many fails. Even their Corporate Office. GO TO **********!; 

Jamie H 

on BBB

4 years ago

DO NOT use Lowe's for Carpet Installation!!!! if you do, be prepared to waist 8-10 hours on the phone, several hundreds in gas money & a whole lot of stress!!!!!!!!!!! This is the story........ I would like to let you know how terrible my experience was with your carpet purchase and installation service and that is an understatement. First I went into your Lowes location in North Myrtle Beach. I just purchased a condo in the area and was down from Charlotte, NC to meet with painters to price painting the condo. I was told at... read more

Mike W 

on BBB

4 years ago

SHORT VERSION Never had issues with Lowe's before until now. This specific store can't seem to get their crap together, so I would not recommend heading in there. Poor customer service and faulty products. LONG VERSION First 2 Experiences: Bought 2 different products on different occasions from them that were missing pieces and had to go back in 2 different times to get the missing pieces. These were from the plumbing department. I brushed it off and gave them the benefit of the doubt and thought, "Man, people are frustratin... read more

Lynn W 

on BBB

4 years ago

Lowe's has done it again. Offically the worst customer service on the planet. I bought a Maytag dishwasher 2 Feb 2019 with a three year warranty. It stopped working 27 Sep 2020, I reported it the next morning. The subcontracted repairman came out, determined the issue to be a dead computer board, ordered the part. It is backordered nationwide with NO ETA. Lowe's gets involved. They have a 14 day fixed or $50 clause in their guarantee. Suddenly there is a 14 day wait on the parts. Once I reach 14 days from 28 Sep, I file for ... read more

Diana J 

on BBB

4 years ago

I think Lowes and their warranties are a joke! The warranty covers what is wrong with my washer but I'm getting nothing but a hassle and very rude customer service from them to get it fixed! This process has been going on for 18 days and still won't be here for another 7 days to try to fix it! They were supposed to come today between 8 and 12 but they didn't show up or call so when I called and they said well we can't be there til next Wednesday! I think its bull and I wouldn't recommend them to anyone! 

Rebecca T 

on BBB

4 years ago

I ordered a dishwasher online in July with a promised delivery date of August 17. The second week of September I call to see why I don't have a dishwasher. I am told they cancelled my order in August . I was never informed of the cancellation. I got referred to a supervisor. He blamed it on the model I ordered being phased out . I ordered a different model through him. He honored the original sale. I was given an oral delivery date of Oct 12. Looking back a date wasn't given in the new confirmation email. I waited yet anothe... read more

Wilma T 

on BBB

4 years ago

Because I am in the vulnerable group to contract Covid-19, I have to order online and do curbside pickups. On Sept. 29, I ordered a foam air filter and oil for my push mower. At the time, filter was not in stock at Raymore Lowe's or South Kansas City Lowe's where I have had very good experiences with ordering online and picking up curbside. (Orders are ready in just a few hours and always brought out within ten minutes of my arrival.) Since I needed the items right away, I chose to drive 40 miles one way to pick up at Lee's ... read more

Cassandra 

on BBB

4 years ago

LOWES OWES ME MY MONEY BACK! I ordered a bathroom vanity from Lowes which was set to arrive on September 9. It was for a remodel project with a very tight deadline. Every day I checked the shipping status and it remained consistent for over a week - due to arrive on Sep 9 by end of day. Then on September 9, the shipping status changed to pending. I called and it turned out the vanity had not shipped. I had renters moving in on Sep 15, and I had designed my whole bathroom around the bright colors in this vanity. At great cost... read more