Lowe's Home Improvement

Ben 

on BBB

4 years ago

PSA: When signing up for Lowe's professional services, ensure your contract doesn't have any terms like; about, near, close, estimated, or around. They will use these terms to do what they want when they want. This ensures they can get away with anything. This will assist when you have to go to litigation due to them violating their contract. 

Elizabeth H 

on BBB

4 years ago

Don't be scammed/lured in by Lowes "rebate" sales tactics!!! I purchased kitchen cabinets while a rebate was in place on March 13, 2020. The rebate form was completed that same day and sent in. The form states that it takes 6 to 8 weeks to receive your money. In August I called to follow up and they LOST everyone's rebate information because they switched call/data centers. I had to resubmit everything again on August 13th and was given 6-8 weeks again for turnaround. I've called several times since then and was told 11/6 my... read more

Doug C 

on BBB

4 years ago

We are very regular and frequent customers. i am an entrepreneur in realestate that requires major purchases in building materials and appliances. My visits to Lowe's in Las Cruces is virtually everyday. On Wednesday, November 4, I stopped by the Lowe's in Las Cruces, NM to make a small purchase. The experience was so terrible that I have decided to trend most of my future purchases at your competitors store (The **** *****). There was only one check-out lane open plus the self check-out. The line in the attended lan... read more

UnhappyConstumer 

on BBB

4 years ago

I have yet to receive a rebate from two years ago in spite of the fact that I filed for my rebate on the date of the purchase, have a confirmation number, and still have all of my documentation. I have contacted Lowe's numerous times and I have been shuffled from one representative to another, with no one providing real assistance. In July of this year, I was told to scan in all of my documentation so that Lowe's could issue me a rebate. It turns out that this was just a stalling tactic, as rebate customer service agents lat... read more

Pablo B 

on BBB

4 years ago

I will not be using Lowe's installation services ever again. I won't so that others should never use Lowes again for installation services, but if you do, make sure you do your homework and that the CEO has taken action to clean up the mess which Lowes Installation service currently is. Shame on me for not doing my homework and reading all of these reviews. I have pages and pages and pages of documentation of our fence and deck projects which is a nearly 4 month saga. Below is as concise as I can make it and just a glimpse i... read more

Brianna A 

on BBB

4 years ago

Lowe's uses a company that is not a BBB accredited company and has extremely bad reviews for their installations. Beware not to use any of their installation services that involve Handy. They have a clear pattern of contractors not showing up and a ridiculous refund policy. 

Becci C 

on BBB

4 years ago

Ordered bulbs10/8. Given 10/18/20 as arrival date. Delayed. Ten days later called store and was told the order came in but they lost it and recommended I order again. DUH! I'd already lost three weeks of planting time by then and we'd had a freeze. No apology or offer of help or restitution either. BAD customer service!!! 

David Smith 

on BBB

4 years ago

Lowes seems to a dishonest operation. I purchased kitchen cabinets while a rebate was in place. The rebate form was completed on 4-1-20. The form states that it takes 6 to 8 weeks to receive your money. 7 months later, no one at the store or corporate can tell me when it will becoming, just a bunch of stories on their computer system and covid. Quality operation. ********** never treated me like this, but they are financially stable... 

Deborah S. 

on BBB

4 years ago

I know that COVID has brought about some inconveniences, but Lowe's can't blame all their problems on the virus. Almost a month ago, we ordered a new range. The delivery was scheduled three weeks later because of, you know, COVID. Delivery day came and the cord was delivered. Yay! We waited, and waited, and waited because their delivery window was 8am to 8pm. At 7:30, I called the number given to me for delivery questions. I was put on hold, cut off, called again, transferred, put on hold ... you know the drill. Fifteen minu... read more