Lowe's Home Improvement

Daniel P 

on BBB

4 years ago

My parents purchased a lawn mower from the Lowe's Home Improvement in Winston-Salem, NC over a year ago. To take advantage of a promotional discount, they opened a Lowe's store credit card, which my father paid off in full nine days later. Because of a clerical or procedural error on their side, Lowe's failed to transmit the payment to the bank which handles their store cards (Synchrony Financial). The bank then proceeded to send past due notices to an incorrect address for the better part of a year (again, their error, not ... read more

Julia C 

on BBB

4 years ago

I bought a one piece shower unit on Nov. 12 and it was suppose to be delivered Nov. 30, but then it got delayed until Dec. 8. Okay, but now my it will be a month without a bathroom that my 89 year old mother uses. Because of Lowe's not being able to handle huge projects and create huge delays, a couple week job has not turned into over a month. Nightmare! I have to take my mother to a hotel for shower and relaxation because of the crap that Lowe's created. Clarksburg, WV Lowe's no one will answer the phone and it will ring f... read more

Linda Kottis 

on BBB

4 years ago

Very disappointed in Lowe's Naperville- their $.88 poinsettia special was supposed to last until December 2, but they are already out of them. They did not order a sufficient number to fulfill their stated purpose of making it unnecessary to rush in on Black Friday to get their advertised price, and risk getting covid. 

Bob S 

on BBB

4 years ago

Simply a PERFECT Christmas tree assembly. Could not have been easier to get out of the box, to set up nicely, to move to its place in our living room, and to dispose of the large box in which it came. AND, it look just right in our little cottage by the sea. A 7'. "slim" tree. The assembly was a breeze - only need to pull down the branches, separate the end branches a bit, and plug it in. Really quite easy - REALLY! Just a fine product for the money. 

Aaron P 

on BBB

4 years ago

Don't order anything online! After waiting until long after the promised arrival date I was told that I had to wait until the product had failed to ship for at least 10 business days before I could begin the process of asking for a refund. When asked about why they had not delivered the product as promised they said that the 1-4 day delivery date they advertised was an "estimate" so that even if it took weeks or months to arrive they would not be at fault(in other words, just because we promised to get it to you in a reasona... read more

Sharon D 

on BBB

4 years ago

I was looking for a specific item I could not locate. Anthony graciously assisted me in finding what I was looking for. He checked to make sure of the purchase price and escorted me to register to pay where I was greeted by Briah who was also helpful and courteous. Truly enjoyed my visit to Lowe's! 

Vic 

on BBB

4 years ago

I ordered a range in this Lowe's branch and spoke with Norm who completed the transaction in the appliance department. I specifically asked for. non open box and asked Norm to pick the best unopened box for me. I called a week or so after to change the delivery address and spoke with the manager who made the changes for me. I was called for delivery and when the delivery people came before they unloaded the appliance I asked if the box is still sealed? He said it is an open and there is not even a box. I refused to accept th... read more

Freddie D 

on BBB

4 years ago

I am very upset with the after sale service. I purchased a washer and a dryer a week ago at the Lowes store in Brunswick, GA., they both were available in the store. The delivery was schedule for today 28NOV20, however, I just received a phone call from Brunswick Lowes. They said that they will not be able to deliver today because the items are not available, and it will take about 10 more days before they become available again. With that been said, I am willing to pick them up myself from other stores near my location. But... read more

H K 

on BBB

4 years ago

I ordered a fridge, stove, washer and dryer for delivery from Lowe's online. The fridge arrived damaged. The delivery crew did not unload it, just showed me the damage and noted that it was being returned on the delivery invoice. Lowe's is trying to force me to pay for the fridge in full. I have contacted Lowe's online, my local Lowe's store and Lowe's Credit and no one is willing to look at the delivery slip or investigate this further. I am harassed multiple times a day by collection agencies looking for payment. It is sho... read more