Lowe's Home Improvement

Donna W 

on BBB

4 years ago

I purchased an Amana Washer two weeks ago. I loved my 19 year old Amana but it died on Thanksgiving. Your in stock was low I wish I had not purchased this washer. I've tried to login to the email you sent me but kept saying a problem on your in. When it spins it walks around and I did call the delivery men that day on that and I was told they come from the factory already stabilized. I'm in my seventies and not a very big person so pushing it back was no east task and I've had to do it several times and it's still not spinni... read more

Joe C 

on BBB

4 years ago

My issue is not with the Fountain Lowe's employees. Everyone with whom I interacted was very helpful, friendly, and professional. The issue I have is with the installation company for my hot water heater and with "corporate Lowes". I was charged an "unusual access fee" of $197 because the hot water heater needed to be installed in an outdoor closet area that is 2 feet above the ground. I spoke with Corey with the Lowes installation department and he said he also felt the charge was too high. However, when he spoke with "corp... read more

Mien C 

on BBB

4 years ago

Ordered an item needed for contractor to finish work later this week. chose and paid for the expedited 2 day shipping on 12/8/2020. Received an email saying items on the way (without explaining) that they will arrive on 12/14/2020. So Lowe's took the $ for expedited 2 day shipping and send the item via ground transport. Called back to speak w Cynthia at customer service, she declined to own any responsibility and state that problems lie w/ Fedex. After explaining the time sensitive nature of the item (so that contractor can ... read more

William V 

on BBB

4 years ago

Attempting to do a return for in store credit: SCREWED AROUND I have about 7 items which are not outdated a total value of approximately 30 dollars that I wanted to return we have never truly shopped Lowes but they are our neighborhood store in New Lenox Illinois. Our credit card was compromised and I could not produce that card. Of course only had two receipts for approximately 4 months old but yet still items which are not outdated and are identical to what i wanted to return, and be satisfied with an in store credit. Well... read more

Donny 

on BBB

4 years ago

I went Into the store and paid up front for a dishwasher to be delivered. They came to deliver it and it was damaged, they said they had 43 in stock at other stores and would get a replacement. I waited a week and never heard back so I called and talked to the Appliance manager and she said that they didn't have any in stock. How would you go from 43 to 0 in a matter of days..she said she would call the distribution center and see what could be done, that she would call me back the next day..I waited 3 days to give her plent... read more

Charlie E 

on BBB

4 years ago

Lowe's is not honoring their Rebates, Completed an online Lowe's 10% cabinet rebate on April 3, 2020 and recorded the confirmation number/screen. Refilled out Rebate online on July 7,2020 after Lowe's claimed a system problem that lost all Rebate info (they also switched Rebate 3rd party firm). After waiting 13 more weeks (October 9, 2020), I called and finally spoke with Ajit who told me that I should expect my rebate around November 23, 2020. Now the Rebate phone number is not working ( just get a "No routes found" message... read more

Christine R 

on BBB

4 years ago

Poor Window installation-took months to even get installed and then received a shoddy **** job at that! No coordination so that we could be there when installer showed up so that we could micromanage his work because he certainly didn't know what he was doing! Now we have to hire a real contractor to get the job done right! We will never contract with Lowes again! A **** show is what it is! Pretty much every window was shoddy! I would load pictures but this forum doesn't allow it. Do yourself a favor and go elsewhere! Don't ... read more

Te'Nisha J 

on BBB

4 years ago

Lowe's takes your money and don't provide the service, they don't value you as a customer, your business or money. 

Lynn M 

on BBB

4 years ago

Ordered and purchased kitchen install, cabinets, countertop, sink, and appliances in August 2020. Lowe's is an epic fail. The install was supposed to be complete in October. To start, the measurements provided to the store for kitchen design by contracted party were correct. Store designed and entered the incorrect measurements. What does this mean, it means the wrong size cabinets were ordered. The contractor came to install and couldn't because the cabinets were too big for the kitchen. Following this problem, we received ... read more