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Lowe's Home Improvement

2.7

About this business

Start with Lowe’s for all of your home improvement needs. Stop by the local Mobile, AL Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help! 

Location details

151 E Interstate 65 Service Rd S, Mobile, AL, 36606, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
2.74,423 reviews
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Haley H's profile image
Haley H 
4 years ago

Terrible local store management at the Lowe's in Lebanon, MO. Nobody has any idea what they are doing its like the departments do not even communicate. I am told one thing then the store does something else. they starting installing the WRONG color carpet it was nowhere close to what I had ordered. "manager" Brandon was nothing but rude to me and my family and didn't even attempt to help the situation. I Literally made dozens of calls and trips into the store and I still got nothing. I emailed upper management and reported t... read more

Business response:

Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers. 

Doug C's profile image
Doug C 
4 years ago

BOUGHT A DISHWASHER 3/2020 WITH A REBATE OF $150. HERE IT IS 1/2021 AND STILL NO REBATE. KEEP BEING TOLD FROM TIER 1 THAT TIER 2 IS HANDLING IT AND WILL EMAIL US. NEVER RECIEVE EMAIL FROM TIER 2. CALL BACK AND SAME ANSWER OVER AND OVER, 

Business response:

Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers. 

Beth S's profile image
Beth S 
4 years ago

I am writing in regards to two online orders for appliances made on May 29, 2017. I purchased an LG French door refrigerator with 5 year major appliance extended protection plan. The cost of this plan was $209.97. On a separate order on the same day I purchased an LG range with 5 year major appliance protection plan (cost $168.97) Bosch dishwasher with 3 year protection plan (cost $89.97), Whirlpool microwave and trim kit. At the time of purchase, I received no information on the protection plans. When the appliances were de... read more

Business response:

Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers. 

Jeffrey's profile image
Jeffrey 
4 years ago

In July of 2020, my wife & I bought 4 new LG appliances. Was told at the store there weren't any rebates on these items by salesperson. Got home and found that all four pieces were indeed on a rebate form. I made copies of receipts, and of the form. Sent in July, and then waited for our 10% rebate. We did not receive for a long time. I called 2 times to see where it was. They had a 'clich in the system' was told. Well 6 months later got a M-C Debit card to use. But, only 5% back, not 10%. (All four appliance were on their f... read more

Business response:

Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers. 

Freddy R's profile image
Freddy R 
4 years ago

Lowe's off of gem lake road in Amarillo,TX is by far the worst store when it comes to fulfilling the customers request . Delayed my work day, by almost two hours . This is not the first time that this happens to me . I will not be shopping here anymore . 

Business response:

Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers. 

Stephanie G's profile image
Stephanie G 
4 years ago

Had Lowe's put a roof on a year and a half ago and is still not passing inspection. The contractor they had do it has had multiple tries to fix it. We have contacted Lowe's several times and have had an extremely hard time getting a call back. Do not use them! 

Business response:

Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers. 

Jennifer E's profile image
Jennifer E 
4 years ago

Lowes outsources installation, and I have an issue with this process. I ordered remote controlled blinds in October. The "$99" installation turned out to be $500 because the installer would need a ladder. The installation was scheduled for December by a subcontractor. When they then postponed until January 2021 for the installation, I emailed Lowe's who replied, "It's really not our problem, as we cannot control the installation." I think this policy is passing the buck. I bought the blinds with installation included from Lo... read more

Business response:

Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers. 

Kaitlyn R's profile image
Kaitlyn R 
4 years ago

So I applied for a Lowe's credit card and got approved. I was miss informed by customer service that I can use my phone number to make purchases on it if I did not have my card present. I did so and was told I can not do that once I got to the register to make my purchase. I received my card in the mail roughly a week later, activated it and made a purchase on it with no problems. A few weeks later I attempted to make a second purchase and was told by the cashier that my card needed to be activated even though I have used it... read more

Business response:

Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers. 

Carlos G's profile image
Carlos G 
4 years ago

Lowes gave me a credit limit for 2000 and even making my payments on time and with a balance of 200 dollars they reduced my credit to 210 without reason and for that unjustified reason they affected my credit score. it is very annoying that for in time of covid19 even Lowes finished affecting you .. In this time of covid 19 my credit was my greatest support ... Thank you Lowes. I will finish paying and return to Home d 

Business response:

Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers. 

Frequently asked questions about Lowe's Home Improvement

How is Lowe's Home Improvement rated?

Lowe's Home Improvement has a 2.7 star rating with 4,423 reviews. 

When is Lowe's Home Improvement open?

Lowe's Home Improvement is open now. It will close at 10:00 p.m.  

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