Lowe's Home Improvement

Natalia G 

on BBB

4 years ago

Bought a refrigerator online on 11/09, the 2 stores close me supposedly had it in stock (that what the website showed- more than 1 each) but from some reason my order is to be fulfilled by a store at a city a few miles away. Okay, no problem as the delivery was scheduled for 11/15. 11/12 I got a call from the store that they only have a damage unit so they were going to change the delivery date ao they could get a new unit for me. I was actually happy that they saw it and didn't simply sent a damage one. New delivery is sche... read more

Don't get windows through 

on BBB

4 years ago

We had windows installed 08/2019 - and here I am 12/2020 still chasing them down trying to get them to fix the issues from the original installation. Why do I still have to spend part of my life trying to get this fixed? DO NOT USE LOWES FOR YOUR WINDOWS! I have been brushed off, ignored, emails not replied to, and the only action I ever really received was when I complained on their social media (and Pellas social media about Lowe's degrading their product). Last I heard from Lowe's was in October, they had said they were h... read more

Mike V 

on BBB

4 years ago

Lowes doesn't care about their customers in any way. Door install scheduled for 12/8, installers never show up, Lowes never calls. Been over a week since the install date & Lowes has yet to call me with any updated info. Corporate customer service has been promising me a phone call since Wed 12/10...have yet to hear from them. Went in person to the store (Madison, AL HWY 72) on Tue 12/15, was told "I gonna call you back"...still haven't heard back from them. Asst mgr Neal told me he'd "call me back within the hour" on Wed 12... read more

Shauna S 

on BBB

4 years ago

My issue is with the Lowe's appliances department in Lancaster California not once but twice now. Everyone who I interacted with seemed concerned at first but then in the end nothing was changed or corrected. The third party delivery company is horrible. I have ordered appliances for myself and now my daughter in which both experiences were absolutely horrible. The time I ordered my appliances the delivery guys dropped them off in the garage still in the boxes and left, mind you I paid extra to have them put in and the old a... read more

LeAnn Manning 

on BBB

4 years ago

Absolutely pathetic. I have been a loyal Lowe's customer since 2006. Of course I've never appreciated the store employees because most, NOT ALL, are clueless.. but for the first time I actually had an order delivered and this experience has cost them a customer.. several actually.. after I told my family and extended families what happened. Order placed on 11/27. On 11/30 get email saying shipment on the way- expected del date by 12/8. That day comes and goes. I wait till Sat 12/12 and call- 1st time calling in to customer s... read more

Dimitri D 

on BBB

4 years ago

We have agreed back in May 2020 to have Lowe's to demolish our old wood deck, replacing it with a new one with updated material. We agreed on the price and signed the contract. The rep warned us that it may take up to three months to get the install going, usually is two months wait he said, but because of Covid it may take a little longer. This was on May 1st, the install started in November and is almost Christmas the deck is not complete yet, the installers left the material in my back yard and I have no idea when the com... read more

Kenny B 

on BBB

4 years ago

I have come to Lowe's MULTIPLE ******* TIMES. I was never able to receive my military discount even though sometimes I would have my I.D with me. I am required to fill out the form online and get registered. FINE. So I do that. Now I'm in the ******* store gave them my phone number I pop up in the system but I am NOT GOD **** ******* ABLE TO RECEIVE MY DISCOUNT WITHOUT MY I.D??????? where the **** do you get off?????? I DIDNT HAVE IT ON ME BECAUSE I FOLLOWED THE SYSTEM YOU STUPID ***** HAVE IT PLACE. SO NOW I HAVE TO GO BACK... read more

Kerriann C 

on BBB

4 years ago

Ordered a new refrigerator (microwave, and beverage refrigerator, spent over $2k) and paid for the haul away. Fridge was delivered over a week ago and your delivery company didn't take my old fridge. After a week of scheduled pickups, no-shows from the company and absolute refusals from XPO to take the fridge I finally had to dismantle it myself and put it out front. There is ZERO communication between your stores and the outside company you use for deliveries. If I could give ZERO starts I would. JUST GO TO HOME DEPOT and s... read more

Ryan 

on BBB

4 years ago

Bought a dishwasher and paid to have the old one removed. I was told the driver would put the dishwasher inside where ever we wanted. The driver dropped it off and didn't make any attempt to contact us. Didn't knock, ring the door bell or call. He then forged my signature and left. He didn't even take the old dishwasher. He even made eye contact with my wife as he drove off. Lowes has 0 interest in fixing this and keeps running us around pointing the finger at JB Hunt. I paid Lowes for a service not JB Hunt. Theyve taken zer... read more