Lowe's Home Improvement

KERRY CRUSE 

on BBB

4 years ago

Nothing but issues with a garage door that I purchased and had installed through Lowes. There were scheduling and communication issues for the first installation. Then, less than a year later, the door stopped working and they had to replace/repair. It worked fine for over a year, but now the exact same issue is happening again with the door. I am told by Lowes (per the installation company) that the garage door opener is faulty and has been the issue since the beginning. They will no longer fix it or replace the door becaus... read more

Roy Z 

on BBB

4 years ago

When ever you place an order online at Lowe's you get an e-mail saying order is ready then when you get there it takes an hour or more for them to find it then they have to go find a forklift operator that says they have other priorities like putting things up on shelves, so if you don't have time to waste don't order from Lowe's. 

Val T 

on BBB

4 years ago

Installed fence. Told us it would "sink in" and touch ground, and that gap would disappear. It didn't. Fence has 8 inch-10 inch gap from ground. Told us they would bring sod. Then told us that they don't do sod. We are carrying river rocks from the river to fill in holes in an $8000 fence. Have called customer service at least 6 times over 2 months. Supervisor is nasty and says it is our fault and that fences are supposed to have big wide gaps. 

Anonymous 

on BBB

4 years ago

Worst customer service skills by the manager Megan at the north attleboro location . I never been talked to in such a disrespectful way . I actually got so upset I cried . I can not believe they allow this to happen . I do believe that they have to reconsider who is part of management team . She shouldn't be one of them . A training program should be in place to retrain customer service skills . This is so unexceptionable. Customer service lady was so sweet and even called the store and she was even spoken to by the same man... read more

MEP 

on BBB

4 years ago

Lowes at 4012 14th Street W. Bradenton FL has the absolute worst customer service of any retail store I've ever visited. But I think the entire company have no integrity to solve their problems. I placed a flooring order with Lowe's and the only thing they did right was to withdrawal the money off my bank account. Three days after Lowe's took measurements to the floor of my house, I went to the store to ask for the details of my project. It was about 10 or 15 minutes while we waited for the two associates to finish their con... read more

Pheonia B 

on BBB

4 years ago

I would never recommend anyone to use this location for service on installation. If you need a question answered you can forget it, complete incompetent crew. All they do is pass you off until you literally become sick to your stomach. You run into a brick wall every time. Save yourself the trouble and move on 

Justin C 

on BBB

4 years ago

Horrible Customer Service. The company doesn't care about anything as long as they are making money hand over fist during a pandemic. I have been a customer of lowes for many years. I just bought a new house at the beginning of the year and have made many many purchases since. Before Covid started I purchased a Faucet for my bathroom. My mother had just finished cancer treatments and I have been quarantining to protect her health. Today I go into lowes to swap out the faucet as it didn't fit the new vanity I bought from Lo... read more

Emily P 

on BBB

4 years ago

Long story short: do not order for delivery. I placed a large order for lumber and other supplies on 9/28 and, initially, all items were set for delivery on 10/8. A little over six hours later, one item was rescheduled for 10/20. No biggie. Then, a full week later (on 10/5), three days before our scheduled delivery, the entire order was rescheduled to 10/20, delaying our project by nearly two weeks. But okay, we can make this work. Then on 10/6, my payment was declined, so I enter another card number. On 10/14, *that* paymen... read more

John H 

on BBB

4 years ago

Lowes sold us carpet had installers measure and committed to have the carpet installed by Oct 30 so I could sell my home. They called today th 20th saying it will now be end of november. I committed and paid but they have no integrity to solve their problem. They do not stand behind what they commit to. No integrity **** ******