Lowe's Home Improvement

Seth B 

on BBB

4 years ago

I purchased a Samsung range from Lowe's in N. Dartmouth, MA last August. About 2 months ago the oven stopped working correctly (it will not come up to the proper temperature.) I initially dealt with Samsung, which is a terrible company (I'll write a separate review) Lowe's was supposed to call me to arrange pick up of the range. They never called. I finally got in touch with the appliance manager at Lowe's who promised to call me back. He never did. I finally scheduled pick up of the range, but when they arrived they said ac... read more

Callie M 

on BBB

4 years ago

Worst experience EVER. I placed an online order for a $700 pergola on March 4th and paid $63 for basic shipping. It was a 250 pound item. Lowes sent me the wrong tracking number so I called the shipping company and after 2.5 hours on hold, I was told the correct number but that they had lost the item and to contact Lowes to get it refunded. At first, they refused because it still showed as shipped. After hours of hold time and multiple calls, I was told it would be up to 28 business days to get my money back. On April 1st I ... read more

Kathy F 

on BBB

4 years ago

We ordered a 'frigidaire gallery' with an extended warranty and had it installed. There was a terrible smell of gas. We called lowe's who directed us to frigidaire. Frigidaire made us first get a receipt from a plumber showing that our gas lines had been checked first. They made us do this out of safety for their technician. After it was verified it was not our gas line, they came out nearly 7 months later to confirm it was their gas stove that nearly killed all of us. They fixed it and said it was a loose screw in the back.... read more

Jenny J 

on BBB

4 years ago

On Lowes web site, it shows a policy for recently purchased item as such: Recently Purchased Items: If an item was originally purchased at a higher price than is currently advertised at Lowe's or at a retail competitor within 30 days after original purchase, the customer may receive the new lower price. Same exclusions apply as per our price match policy. When I contacted the customer service, they pointed out that the same item was not in stock in local store and therefore denied the credit for lower price as they advertise... read more

Jeff B 

on BBB

4 years ago

I ordered this mower while it was on sale for $100 off. Less than 48hrs later, the order was canceled and no reason why Lowe's decided not to bring this to my attention! Lowe's web site had this same mower in my cart - but at the full price of $599!! After speaking to Customer Service, I was told that the order still exists, that my bank (previously showed amount in pending status, then listing was gone and nothing deducted from my account) and what I saw in my Lowe's account was wrong - Oh and BTW we'll be charging you agai... read more

John M 

on BBB

4 years ago

Lowe's Home Improvement contractors caused extensive cleanup damage to our home. We are unable to reach anyone with resolution and have spoken to more than 8 different Managers. Everyone we speak with promises resolution, but we never hear back as promised. 

Blake F 

on BBB

4 years ago

I had placed an order with Lowes for delivery of kitchen cabinets, countertop, and various hardware back in February. Since then, this order has been reschedule without warning or communication more than 10 times, with zero communication from the store or customer service. I have been on the phone with customer service at least 10 times to try to find a resolution and a legitimate estimate as to the arrival of the order, obviously without any results. About 4 calls ago, the representative said the store manager would call me... read more

Gang J 

on BBB

4 years ago

This is regarding the store in Willow grove, PA. The worst store I have visited. Bought a bag of fertilizer last week, and when opened it and put in the spreader, it was wet and sticky and totally unusable. I brought to the store for exchange right away, the person who appeared to be a supervisor at the return desk basically called me a liar and said something like 'how do I know it was bought yesterday and from here ...', even I just told them that I charged it on my credit card and they can easily verify. Sounds annoyed an... read more

Cherise M 

on BBB

4 years ago

I ordered a grill from Lowe's. It was to be delivered the following Monday. The delivery men arrived but did not have the grill on their truck. I spoke with someone from customer service that said there was an issue getting my grill assembled and delivered to me but assured me this would happen by Wednesday. No one contacted me on Wednesday. I called customer service again and was assured this would be delivered. I called today and was bounced around again and was finally called back and given a 12 hour window two days from ... read more