Lowe's Home Improvement

Joey C 

on BBB

4 years ago

Let me share a disappointed experience that I had with Lowes recently. We just have our refrigerator meet its end after 15 some years service, so we need a new one. The first one come up our mind was Lowes, because **** ***** usually tells us we have to wait at least 2 weeks or more to backorder one. Plus, Lowes is closed by. We picked out of fridge, but there were no service employee around. Then we have to go up front to ask for one. After 10 minutes, one show up and ask what we are looking for; so we told him that we like... read more

Michele L 

on BBB

4 years ago

They don't even deserve one star. Lowes used to be a helpful friendly place to shop. I have had so many bad experiences with them in the last couple of years. The latest one is the last straw. We ordered a patio table which was supposed to be here prior to Easter for a family party. It did not arrive on the day that was promised. Then we check the tracking again and it said it would be delayed like three days. Never showed up. I began a series of unbelievably long phone calls with Lowe's to find out where our table was. I do... read more

Pumo 

on BBB

4 years ago

Have better communication between the warehouse and retail locations. Additionally, don't LIE to the customer. The online specialist indicated that the bigger piece of acrylic I got would be cut to specifications. Only then did I place the order online for store pick up. We received 3 emails indicating that the order was ready for pick up and if not picked up, it would be cancelled. Because the piece of acrylic is bigger than what would fit in our small sedans, we had to arrange for transportation. When we came to the retail... read more

Rebecca V 

on BBB

4 years ago

Disappointing experience, specifically with lack of response to repeated requests for service on an installed countertop part of a large remodel job. Seam on countertop separating; hole on underside of countertop at seam line. I contacted Lowe's store from where we purchased remodel items on April 13th and spoke with a rep giving details of the issue. Rep stated installer would be contacted to set up a service call, and I would be contacted in 24-48 hours to schedule. On April 15th, my husband received a call from the "cabin... read more

J. A. 

on BBB

4 years ago

Has items for sale on website and store that never get any stock in. Then they try and do a a bate and switch. This is a company who keeps saying for months, that they will have stock on an item yet has no idea when that will happen or any evidence that it actually will. 

Patrick Frye 

on BBB

4 years ago

I paid over four thousand dollars to have a shed installed in my backyard. Construction was good but the paint job was horrible. Overspray, edges not painted at all. It came pre-painted so once assembled, there are scrapes and scuffs. There is damage from the nail gun during assembly. The local store in Huber Heights OH will have nothing to do with it and gave me their toll free number. I've made multiple multiple calls to the service desk to get this repaired/finished. They have given me dates for the subcontractor to come ... read more

Mark F 

on BBB

4 years ago

I ordered countertops when they were Installed we notice it was cut wrong . They came out with a new countertops But cracked my brand new sink. I can't get anyone to answer the phone at the store or home office . I have been without a kitchen for 30 days . It's ridiculous! Lowe's is a horrible company to work with 

Emily B 

on BBB

4 years ago

On 3/29/2021, I scheduled an entry door measurement appointment for 4/23/2021 at 11:00 on the Lowe's website. On 4/12/2021 a Lowe's representative called me to confirm the date and time. I took off a day from work to be at home for the appointment. By noon on 4/23/2021, an hour after my scheduled appointment, no one had showed up. I called my local Lowe's and was told to contact the 1-888 number. Called the 1-888 number and the Lowe's representative told me I needed to contact my local store. I called my local Lowe's store a... read more

Anna B 

on BBB

4 years ago

I would put zero star if I could. Their lack of customer service and continuous delays in starting a project is terrible. I will no longer shop at Lowe's!