Lowe's Home Improvement

Gary S. 

on BBB

4 years ago

Sharing a copy of email I just sent to Lowe's Corporate : On fri. 5/14/21 I tried all day to get through to customer service at your Harrisburg, PA.store, in the morning I tried 8 times to have it ring for awhile then go to a busy signal, finally after several attempts in the afternoon i got thru to a less than patient rep. I placed an order for 30 bags of 64-QT. potting mix sta-green potting soil item #192430 to be delivered on Sun. 5/16/21. After wasting the day waiting on the delivery and preparing the site, the truck arr... read more

Ruben 

on BBB

4 years ago

I am so confuse about a service being offered but yet it cant be delivered on. I ordered a several items online from lowes of e. richmond, va store #2691. The worse customer services ever and I am a easy person to please but when I can't understand the blatant mistrust of a promise it's a problem for me. I ordered a Blower, wan extension pressure washer and two bottle of mixed oil, that should have been an easy deliverable right? wrong 1.) it said online they had several bottles of mixed oil that wasn't true, 3 blowers of th... read more

Robert N 

on BBB

4 years ago

I had Lowes come out to re-pan my built in gutters in my home. This has been one of the worst experiences with contracting for home repair. I should have realized something was a foul when the company did not initially do all the gutters and only did selective re-pan. Then when I was able to finally to get them back out to finish the job I paid them for, the work was subpar. I ended up having leaks in my pantry that went down my walls, in my light fixture, and the rest of the ceiling. I called them to complain and they were ... read more

ATray 

on BBB

4 years ago

THE WORST CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED! 2/4/21 purchased freezer 3/6/21 freezer delivered 3/16 called Lowes, the woodlands, tx, talked to jamie, the door seal bad, will get a replacement ASAP 3/19 talked to Johnny, should be getting a call for delivery 3/20 talked to Chris, appliance mgr, freezer might be on backorder, he'll contact the whse when it opens at 9a, I should receive the freezer by 4/15/21 4/12 Itzella will have Chris call me 4/14 talked to Laurie then Chris, he'll talk to the whse again 4/16 tal... read more

DeniseS 

on BBB

4 years ago

Attempted to order tile flooring and have them install. Took over a week for them to get someone out to measure. Then we were told the product would be pulled and ready for pickup the following week. Went to the store when it was supposed to be ready. The pull tag indicated product was there, but only about half was on the cart. Spoke to a Lowes rep (Mike in flooring) who said he had no idea why it wasn't there, and he would have to wait until the next day since the person who ordered it wasn't in and didn't leave any notes.... read more

BOB B 

on BBB

4 years ago

WORST CUSTOMER SERVICE I HAD HAVE IN DECADES! DON'T ORDER ANYTHING FROM THEM. THEY WILL LIE TO YOU EVERYDAY ABOUT THE DELIVERY DATE AND JUST CHANGE IT. YOU CAN STAY HOME WAITING BASED ON THEIR LIES. BUT THE MERCHANDISE NEVER ARRIVES AND THEY WON'T LET YOU CANCEL IT OR GET A REFUND! YOU ARE STUCK UNTIL IT MAY POSSIBLY BE DELIVERED AND THEN YOU CAN HAUL IT TO THE STORE AND REQUEST A REFUND. SAVE YOUR MONEY AND COUNTLESS HOURS OF TRYING TO TRACK DOWN THE ORDER. YOU WILL NEVER GET AN UPDATE, CALL, EMAIL OR TEXT FROM THEM AND IF ... read more

Paris T 

on BBB

4 years ago

We came in May 3rd and bought a washer and dryer for delivery on May 8th. We get a call on the 7th saying the dryer is available but they had to order the washer but we will get a discount and it will deliver Wednesday the 12th. No follow up call to make an appointment for delivery. I called the store 12 times on Wednesday the 12th before getting a person. When I finally got someone she told me my package was being delivered by XPO Logistics and I would have to call them for a time because they show delivery on the 12th betw... read more

lanunz@maine.rr.com 

on BBB

4 years ago

Lowe's in ************ has the WORST customer service I have ever experienced in my entire life (and that's saying a lot). I want to warn potential customers that they deliberately leave out pertinent information just to make a sale. When a 60-year-old woman purchases flooring for her kitchen and bathroom, it would be EXTREMELY RELEVANT to tell that 60-year-old woman that she'll need to move the toilet in the bathroom herself so she doesn't find out just days before the installer is supposed to arrive. They were certain to t... read more

Ron B 

on BBB

4 years ago

Purchased & paid for Kitchen cabinets & appliances in February with a delivery date of 4/1, confirmed by Lowe's email. The date of dElivery has changed 3 times. Lowe's never attempted to communicate these delays, I had to call and wait on hold over 30 minutes with their customer service answering service. If Lowe's explained these delays up front, we could have made a different Manfacture or supplier selection.