Lowe's Home Improvement

Ronald S 

on BBB

4 years ago

I attempted to pay for merchandise with a personal check at Lowe's in Lady Lake Florida. When the clerk ran it through the "reader" the check was rejected. I stood at the check- out for at least a half hour. Finally the clerk returned the check to me with no apology. I drove to my bank and they assured me the check was ok. When I returned to the store, I went to a different checkout and the clerk there had no trouble processing the check. When I arrived home I called the store and complained to an assistant manager. The pers... read more

Christian B 

on BBB

4 years ago

I placed an order for blinds at the end of February. We purchased blinds at the end of February 2021 for our new home. It took about 15-30 days to have the blinds delivered and then installed which was the normal turnaround time. However, the blinds were not to our specifications. Furthermore, two of the sets were broken (would not go up) and all of the tilt cord lengths were way too short. My wife who is 5'3" would have to use a step stool or jump to reach the cord when it's in a fully closed position. When we reached out t... read more

Maura D 

on BBB

4 years ago

I feel that I have been involved in a bait and switch advertisement. I have been a long time Lowes customer and previously had great experiences until the last two years. My experience in the last two weeks solidifies my leaving and not using Lowes in the future. I've been shopping for appliances for over three weeks and with three different quotes that did not match what the online price was. Nor the price match guarantee. After back and forth quotes I finally found a comparable dishwasher with features we were looking for ... read more

Joanne E 

on BBB

4 years ago

I will have to follow my husband out the door of lowesjust as he did one year ago. He went to a NJ Lowes to get a mask so he could shop and guess what the manager didhe threw him out! Instead of helping him find a mask as one of the employees was doing, he simply threw him out. That was the last time my husband shopped at Lowes. Mind you, we are local builders in business for over 30 years and we also flip houses so we spent over $30,000 a year in Lowesnow the majority of it goes to **** ***** and my local lumber store.Â... read more

Chloe 

on BBB

4 years ago

I received an incorrect order in the mail (a large shelving unit) and after waiting an hour and 15 minutes on hold to speak to a person about the mistake, I was told I need to go in person to return the shelf to get my refund even though I don't live anywhere near a Lowe's, I don't have a car, and this is a large shelving unit. Just to get a refund for the mistake they made. 

Sherry S 

on BBB

4 years ago

I am a disabled senior citizen who during a pandemic purchased a riding lawn mower from Lowe's in hibbing Minnesota. One year and 5 days later my Craftsman mower was spewing oil. Lowe's was not even helpful in finding a mechanic to fix my lawn mower. They just kept putting me off giving me another 800 number to call. Lowe's should have some kind of service after the sale. They just take your money and forget all about you. 

Leonard M 

on BBB

4 years ago

The sorry service I've ever received from Lowe's never will shop there again 

Julie B 

on BBB

4 years ago

I bought a washer it was supposed to be delivered the next day and it took 3 weeks. They lied to me and gave me the run around. Finally had to go pick it up myself. They were supposed to give me 10% discount but never got it. Advice don't buy anything from Lowes in Elkin 

Young L 

on BBB

4 years ago

I have been shopping both Lowes and ********* for many years, with some good and some bad experiences, but today was pretty stressing. The ********* did it right by calling me to cancel one of the items the store did not have. But Lowes was different. I might be over-reacting or maybe it is way they do their business, but business handling is bad and store manager's response is even worse. I placed online order at Auburn, WA store. Confirmed. 6 hours later, I receive an email saying the order is ready in Tukwila, WA, which i... read more