Lowe's Home Improvement

Danakimberley 

on BBB

4 years ago

Can you imagine losing the home you've lived in for 35 years because Lowe's contactors are so slow and Palm Beach County won't expedite a permit to have a garage door installed? That's the situation I am in. And I sincerely need some help. This is an urgent crisis, because my homeowner's insurance company is cancelling all Florida policies at the end of June 2021. To get new insurance with Citizens, my home must pass a wind mitigation test. And that won't happen until my new garage door is installed. I ordered one, including... read more

Tami M 

on BBB

4 years ago

Terrible customer service! But her washer and dryer paid cash never showed up at my house. Can't get anybody on the phone back-and-forth to the store three times. Finally showed up without the accessories to hook it up. So I sent it back now I can't get my money back. The manager laughed at me when I started getting angry and walked away. I missed two days of work waiting for them drove 31 minutes to the store four times. Called numerous times to delivery company! Never again 

Helen T 

on BBB

4 years ago

"Cas-Inspector" from Lowe's Renton performed his inspection in an extremely shoddy manner and, through apparent intimidation, imposed a grossly unreasonable denial of the damages that didn't make any sense. He used a harsh attitude and with a tone demanding my immediate response to answer back to him, causing me to be fearful to be alone with him and emotional at that time. I felt unfair as an elderly woman alone with him! 05/29/2021. I said strongly said that I needed him to wear a mask. Just like I strongly said it to Lowe... read more

Kirsten W 

on BBB

4 years ago

Customer service is not there to help. I placed an online order, which was to be shipped to the store because I had just purchased my first home but hadn't moved in yet. After almost three weeks the item had not shipped so I cancelled the order. About two days later I realized that I used one of my housewarming gifts to pay for a part of the order. Well long story short and three customer service calls later.. Here I am warning you.... Make sure you create an account because they give no warning that your refund will go to y... read more

Zac U 

on BBB

4 years ago

Theft!!!!!!!! I payed then to put glue down carpet in my basement, they did not do the work or give me my money back. I Called corporate and they just keep you on hold for hours on end and offer no real help they just keep telling me they will call me back and its been going to for days now with no call or email back... 

Vlo 

on BBB

4 years ago

We purchased a fridge from the location on N. Academy Blvd in Colorado Springs. The 3rd party delivery company in the Lowes branded truck dropped the fridge down our front steps and destroyed it. The same crew returned 4 days later with a replacement fridge and refused to take it in the house. The manager at Lowes said there was nothing she could do about it since it's a 3rd party delivery company. So we had to cancel our order and go to Home Depot. I will never shop at Lowes again. Either get a new delivery company or give ... read more

Larry E 

on BBB

4 years ago

I WENT INTO LOWES SUNDAY MAY 30TH AND PURCHASED A NEW ZERO TURN JOHN DEER RIDER . I SHOWED THE SALESMAN THAT IT WAS LAST ONE ,HE RANG UP THE TICKET TO PAY AND CASHIER AND OFFERED ME FREE DELEVERY. I SAID THATS GREAT AND WAS TOLD IT WOULD BE DELIEVERED JUNE 3RD AND WOULD GET A CALL . AFTER PAYING AND SETTING UP A PERSON TO BE AT MY HOME ALL DAY FOR A CALL NOBODY CALLED . SO AT APPROX 445 PM I CALLED THE STORE AND THEY SAID DELEVERY HAD LEFT AT 3.30 FOR DAY CALL BACK ON FRIDAY THEY WOULD MOST LIKLEY DELIVER ON FRIDAY SOMETIME.... read more

Christopher H 

on BBB

4 years ago

Purchased a riding lawnmower online after calling to verify they were in stock. Received notification 2.5hrs later it was ready to pick up, drove an hour only to find out it hadn't been assembled. Got the run around for 5 days, every person I talked to knew the system sent automatic emails saying pickup was ready when they knew it wasn't, but none thought to call... Finally picked it up late last night, 5 days after purchasing - had to wait 30 minutes for them to "find" the bagger I ordered as well, and made the mistake of t... read more

Michael A 

on BBB

4 years ago

I'm very disappointed in the Lowes organization as a whole. I once thought Lowes was a well run organization but after a month of issues I have a different opinion. I order a refrigerator from Lowes, my deliver date was canceled a total of 3 times in a 21 day period, My refrigerator was ultimately sold to another customer and I was told my item was on back order. They also had me waiting for a delivery appointment they knew they canceled earlier in the day. There needs to be better communication from corporate, the warehouse... read more