INFINITI of Bellevue

Sugeet 

on DealerRater

9 years ago

TERRIBLE DEALERSHIP Normally I do not write reviews on website. I would like to share our pathetic experience with Infinity of Bellevue. We leased a 2015 brand new infinity Q50 in May 2015. The car ran fine for a while and then started the trouble. The navigation screen stopped working. We called the dealership and tried to troubleshoot the vehicle over the phone. They told us to hard reset the system and we did that but the problem continued. When the problem continued to happen they finally had us make an appointment to ta... read more

Brian30a 

on DealerRater

9 years ago

Hassle Free Experience I worked with Nate recently on the purchase of a new car and the trade in of my old car. I was very happy with my experience with Nate. He was able to get me a great deal, he was low key and easy to work with. If you are in the market for a used car I would highly recommend reaching out to Nate. 

Srihc 

on DealerRater

10 years ago

Good used car buying experance I recently traveled from central Washington Kirkland Infinity to purchase a used car. I had called ahead and talked to David Suy about the G37XS that I was interested in. I was a little afraid I would feel like a ignorant xxxx from a small town going to the big city to "Git me a fancy car". Far from it, This was one of the best buying experiences I have ever had, I was greeted warmly by every employee I met and feel I was treated fairly throughout the process. I don't think I necessarily got a ... read more

Happy Customer 

on DealerRater

10 years ago

New Purchase Expirence A+ Expirence. To keep a long story short, it took me 26 days to decide on a car, let alone if I was even going to buy one. The entire time, I was dealing with DAVID SUY. I came in to simply "look" and that is what I was allowed to do; no pressure to "buy it now" like you normally get at a dealer. Over nearly a month of me asking questions and trying to decide, I was ready to come back and look once more to make a decision, again, on my own terms. When I arrived, DAVID SUY had a couple cars ready for me... read more

ilya.baimetov 

on DealerRater

10 years ago

They tried to sell me an unnecessary service worth more than $1,000 I got a note in a mail about recall for my 2003 Infiniti FX45. After my wife took the car to the service department of Infiniti Kirkland dealership, I got a report from Jon Wilkinson that said that four fluids needed replacement. Failed Task Observation Recommendation Check engine coolant level and condition and check for leaks Found coolant to be in poor condition/contaminated • Perform coolant fluid exchange service?• Replace coolant pressure cap Check bra... read more

colemanpc 

on DealerRater

10 years ago

They made it right It's easy to give a good review because you got a good price or a smooth experience. However, real test of metal is when there's a problem - and how the dealer addresses it. We had a HUGE problem, but Kirkland owned up to it, we talked through it, they reconciled in my favor. This is how one earns repeat business, and I certainly will give Kirkland a shot for my next Infiniti purchase. 

margaret h 

on DealerRater

11 years ago

The BEST service department ever! Took our car in for some work this last week. Just got our car back today and everything was done as requested. We love this dealership, our car and especially Linda Ross. Linda always goes out of her way to make sure that we are satisfied with the service of our car. She is honest, super knowledgable and always greets you with a smile. Linda is huge reason why we continue buying Infiniti's at this dealership. The dealership itself is set up to make sure the customer is comfortable. I recomm... read more

SeattleLocal 

on DealerRater

11 years ago

Worst Infiniti Dealer I have worked with, period. This is the worst Infiniti dealer we have seen in 5 years - a shame to Infiniti. My car recently got some ignition problems. I visited the service department on a Friday morning. Without any diagnosis, Linda Ross, the service supervisor who worked for me, was already pretty sure it was a battery problem and tried to convince me to replace the battery for over $200. I waited there for over an hour for the "professional diagnosis", and she came back to confirm that batter was a... read more

SalomonA 

on DealerRater

11 years ago

Great service Great Service and customer support. I like the fact that you can schedule your appointment on line and that you get an email reminding you of your upcoming appointment.