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INFINITI of Bellevue
- Bellevue, WA
About this business
Location details
11815 Northeast 8th Street, Bellevue, WA, 98005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This dealership let me buy a new car and take it home. They then called up after the papers were signed and told me that there was an issue with my trade in... And told me I would have to pay an additional $3000 for repairs to my trade in. Ridiculous. No customer service at all! Beware when dealing with them. I've never had such an awful experience ever.
Fahad Usmani did an outstanding job of helping me along in my decision process in terms of providing me with viable options to meet my financial objectives. I was ultimately able to get the car I wanted without the financial parameters I desired.
We received the contact information of this dealership through Costco Auto. We were expecting a "pre-negotiated" deal without further hassle. We were VERY disappointed. The test drive went well. But as soon as we start talking about the price, I found Matthew is playing the old car buying games with us. He started with a price that is WAAAAY high. Then he is asking us to "make an offer". The price they gave was totally out of proportion of the special deal they advertised. We ended up talking with another Infiniti dealer fur... read more
Business response:
Dear CW, As the owner of this dealership, I sincerely apologize that you did not have the type of positive sales experience we strive to provide to all of our customers. The Costco discount program is a terrific membership benefit that we’re proud to offer and one which is highly beneficial to Costco members. I spoke to our New Car Sales Manager and the vehicle you selected to test drive and considered buying was a much higher contented and more expensive model than what was being offered in the national leasing specials. Al... read more
I took my car in to service after another dealer could not find the problem or give me an inteligent answer for my concern. Chris in service greeted me as if I were royalty and without question, put me into a service loaner and I was on my way. The attention to detail and "never quit" attitude I felt from the service department made me feel confident they were giving every effort. I am, like many others, an extremely busy person and I don't have time to bounce all over creation to get my car fixed. Within about 3 hours Chris... read more
I hope someone besides the other auto owners reads this--like the Dealership Owner or Infiniti--- I have never had BETTER service anywhere than what Linda Ross provides--she is the absolute best. I have owned Porsche's and Mercedes and the service was good but not like what Linda and your mechanics have provided me. I recomend your deaership all the time for buying and service because of Ms. Ross and your staff. Thanks you!!
I have owned 4 Infiniti's bought at Infiniti of Kirkland. I like the cars but most important I love the quality of service and the personal touch I receive Linda Ross. Linda has been my go to person for many years and she makes bringing one's car for service a pleasant experience.
This dealership is by far the best and most personable dealership out of any luxury brands out there. No frills or gimicks, straight forward, honest, and they have been there for as long as I have needed them (10 years) and longer while other Infiniti dealerships have come and gone. Strongly recomend this dealership for sales and service.
My family has been going to Infiniti of Kirkland for 13 years and one of the main reasons has been Linda Ross in their customer service department. She goes above and beyond what is expected so that we are satisfied with our service. You can trust her to make sure that your car will be running strong and safe for many years! I would find it very hard to buy another make of car since I know this type of customer service is hard to find.
This is my first Infiniti (I have an FX35) and I absolutely love my car!! The employees are so friendly, but the best one is Linda Ross. She always meets me outside when I get out of my car, always has a smile, and she even gives me a hug. I have brought my 2 kids in before and when I don't have them, Linda is so sweet and packs up cookies for them! The overall customer service here is outstanding! Alice Romano
Frequently asked questions about INFINITI of Bellevue
How is INFINITI of Bellevue rated?
INFINITI of Bellevue has a 4.5 star rating with 2,344 reviews.
When is INFINITI of Bellevue open?
INFINITI of Bellevue is open now. It will close at 7:00 p.m.
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