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INFINITI of Bellevue
- Bellevue, WA
About this business
- Luxury automotive sales - Infiniti vehicle maintenance - Auto financing - Infiniti leasing - Only Infiniti dealership in WA with an A+ BBB rating - Management team with 115 combined years of Infiniti vehicle and customer experience - Certified Infiniti parts, technicians, and repairs - Auto detailing - Preowned Infiniti car sales - Preowned luxury car sales - Luxury Performance Vehicles - G25, G37, M37, M56, EX35, FX35, FX50, JX, QX56 - Preowned Lexus, BMW, Audi, Acura, Honda, Toyota, and Mercedes vehicles - 15 years servi... read more
Location details
11815 Northeast 8th Street, Bellevue, WA, 98005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
The service and communication was outstanding. Always a pleasure to bring the car to this dealership. Associates are friendly and very helpful. Always giving suggestions but not forcing you to do anything.
Business response:
Samalzo, Thank you so much for taking the time to leave us a review. We are happy to hear the service and communication was excellent! We look forward to earning your business again in the future!
Truly FIRST CLASS! Jayleene described every aspect of my service in full detail, absolutely no surprises. She then thoroughly reviewed with me exactly what was performed on my car, as well the technician’s recommendations for services that will be needed and a timeline for when those should be performed. My wife and I have had services done on our numerous Infiniti’s dating back to 2010 at Lynwood, the previous Kirkland dealership and the Tacoma/Fife dealership and my experience at Bellevue (specifically Jayleene) was withou... read more
Business response:
Jefft, Thank you so much for taking the time to leave us a review. We are happy to hear you had a first class experience here. We appreciate you as a customer and look forward to earning your business in the future.
Back in November I came to this dealership to buy a vehicle and trade in my 2019 Toyota avalon limited because our family Is growing and we wanted to get an SUV, we had the worst experience, the sales guy was trying to lie and manipulate us the whole time we were there, he lied to us about the APR, and was pressuring to buy the extended warranty, when we refused they became hostile and extremely rude, I don't recommend this dealership, I would never recommend this dealership to anyone.
Business response:
Thank you so much for taking the time to leave us a review. We are sorry to hear that you had a bad experience here. We would love to get your feedback on how to improve our service in the future. We do not condone that type of behavior. Please do not hesitate to reach out to customercare@infinitiofbellevue.com.
Regret buying from here Sales very sketchy, finance horrible. Upper management needs shuffling. Service department does not do the service. They don’t care after the car is sold. This place had issues when it used to be a Nissan dealership.
Review Salesman was polite, listened to what I wanted and found the car. Did everything I asked prior to the sale. Went over the operation of the vehicle and checked back to see if I had any questions. Five stars!
EXTREMELY unprofessional! Patrick, finance department actually asks, "where is my money, get my money", then hangs up in the middle of conversation. States the company does not send white slips to financial institutions. Stated he was financing the vehicle through his financial institution, after the paperwork was already completed and submitted to my personal institution. At the time of financing, I was told by Russ to finance for 120 days with the Infiniti financial institution, then I could refinance with my institution. ... read more
Great service department Every time I have an issue with my vehicle they are always able to help and are usually the most affordable compared to other places I've been.
Poor customer service Made an appointment for a test drive and talked live to "J.Y." (won't use full name here) on the phone. The car never showed up, so I called. Someone else answered and JY heard he was talking to me (guess in the same room) and she told him she was in the process of typing an e-mail me. In a couple of minutes I got an email informing me at the time of our appointment that my car was not coming because she did not hear from me. JY stated she tried to call me. I have two problems with the professionalism h... read more
Amazing customer service! Marcello made it so easy and stress free. Thank you so much to all the employees who helped us at Infinity of Bellevue!
Frequently asked questions about INFINITI of Bellevue
How is INFINITI of Bellevue rated?
INFINITI of Bellevue has a 4.5 star rating with 2,135 reviews.
When is INFINITI of Bellevue open?
INFINITI of Bellevue is closed now. It will open tomorrow at 7:00 a.m.
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