INFINITI of Bellevue

jbells 

on DealerRater

15 years ago

Great customer service. I have been dealing with Infiniti of Kirkland for several years and have never had a bad experience. I just recently bought another car from them. If your looking for a new or used car, it is worth the time to stop in and see them. 

rondesc 

on DealerRater

15 years ago

Linda is the very great person. My wife and I drive from Moses Lake Wa. to have all our work done on our car because of Linda. I want to say thank you to Kirkland Infinity for employing her. Odin Rondestvedt I want to add that Linda Ross is a breath of sunshine and always, always there willing to answer my questions no matter how minor that may be. Because of the distance my husband I drive just to come to Kirkland Infinity knowing we will always be treated special, is worth the trip. Just to add, because of Linda Ross we tr... read more

pinkpetunias 

on DealerRater

15 years ago

This is my third FX from Infiniti of Kirkland. I went and test drove a Porsche but I didn't feel like a valued customer. These cars are expensive and I want to feel special. Infiniti of Kirkland treats me like I'm special. On top of that it feels like family! The fact that the same people are still working for Infifinti of Kirkland after all these years says something about the work environment. People don't stay where they are not valued. This shows in their attitudes towards the customers. Keep up the excellent work. Big h... read more

clawson1946 

on DealerRater

15 years ago

Technical service work here is unmatched in our experience .The staff overall is textbook perfect but the reason we will continue to rely on this Infinity dealership is the customer service especially provided by Linda Ross, Assistant Service Manager. Linda is knowledgable, listens carefully and coordinates seamlessly with service staff. Initially it was only by chance that we brought our 2007 Infinity to the Kirkland dealership for service as it is located over an hour away from our home and past 2 other Infinity dealership... read more

Steve Olsen 

on DealerRater

15 years ago

I have been driving an Infiniti since 1993 and currently have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounced with a problem, they have provided me with a loan car and taken care of fixing the problem and getting me back on the road when they said they would and at the price they quoted. I highly recommend you try driving an Infiniti and experiencing the way car ownership should be. - Steve Olsen 

67driver 

on DealerRater

15 years ago

Linda Ross is the reason we have kept our Infinity G20 for so long. We have never been to a service department that came close to the honest and friendly help we have gotten here. She has happily given us advice and information on our non-Infinity cars. When I had a sudden problem and made it to the dealership she had me in a free loaner in 10 minutes. Any other service department from any carmaker needs to visit here to see what service really is. 

jazznlife 

on DealerRater

15 years ago

Having been a sales and service customer with Infiniti of Kirkland for over ten years,I always appreciate their continuume of ethical and professional standards. I just completed another service appointment and as always was treated with the utmost respect and friendliness.The service was, as always, outstanding. Thanks again to Linda Ross and her associates for another great experience. 

amansk 

on DealerRater

16 years ago

I went in on a Sunday evening to check out the 2010 G37 sedan. They did not have what I was looking for and almost forced me get one with more options (like Nav etc). I agreed to it and started negotiating with the price. They came down to a good price but with a condition that I give them a good rating when Infiniti asks me to fill a survey. Fair enough... The salesman pretty much forced me to sign the deal even though I was apprehensive. I did end up signing it - completely my fault for slipping. I little later I realized ... read more

itlink 

on DealerRater

16 years ago

Don't ever deal with this dealership. I went to lease G37 (based on $319/month TV and internet ads). I experienced sleazy sales tactics, Steve (Sales Manager) could not explain different fees and numbers in the lease, I had to point out miscalculations few times (i.e. there is no delivery charge for VPP plan, etc). First, they said the region does not buy cars advertised in lease special, then the salesperson did not know about Nissan VPP plan. Fortunately, I had VPP plan materials on my laptop. The dealership, basically, ga... read more