INFINITI of Bellevue

clawson1946 

on DealerRater

14 years ago

Technical service work here is unmatched in our experience .The staff overall is textbook perfect but the reason we will continue to rely on this Infinity dealership is the customer service especially provided by Linda Ross, Assistant Service Manager. Linda is knowledgable, listens carefully and coordinates seamlessly with service staff. Initially it was only by chance that we brought our 2007 Infinity to the Kirkland dealership for service as it is located over an hour away from our home and past 2 other Infinity dealership... read more

Steve Olsen 

on DealerRater

14 years ago

I have been driving an Infiniti since 1993 and currently have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounced with a problem, they have provided me with a loan car and taken care of fixing the problem and getting me back on the road when they said they would and at the price they quoted. I highly recommend you try driving an Infiniti and experiencing the way car ownership should be. - Steve Olsen 

67driver 

on DealerRater

14 years ago

Linda Ross is the reason we have kept our Infinity G20 for so long. We have never been to a service department that came close to the honest and friendly help we have gotten here. She has happily given us advice and information on our non-Infinity cars. When I had a sudden problem and made it to the dealership she had me in a free loaner in 10 minutes. Any other service department from any carmaker needs to visit here to see what service really is. 

jazznlife 

on DealerRater

14 years ago

Having been a sales and service customer with Infiniti of Kirkland for over ten years,I always appreciate their continuume of ethical and professional standards. I just completed another service appointment and as always was treated with the utmost respect and friendliness.The service was, as always, outstanding. Thanks again to Linda Ross and her associates for another great experience. 

amansk 

on DealerRater

14 years ago

I went in on a Sunday evening to check out the 2010 G37 sedan. They did not have what I was looking for and almost forced me get one with more options (like Nav etc). I agreed to it and started negotiating with the price. They came down to a good price but with a condition that I give them a good rating when Infiniti asks me to fill a survey. Fair enough... The salesman pretty much forced me to sign the deal even though I was apprehensive. I did end up signing it - completely my fault for slipping. I little later I realized ... read more

itlink 

on DealerRater

14 years ago

Don't ever deal with this dealership. I went to lease G37 (based on $319/month TV and internet ads). I experienced sleazy sales tactics, Steve (Sales Manager) could not explain different fees and numbers in the lease, I had to point out miscalculations few times (i.e. there is no delivery charge for VPP plan, etc). First, they said the region does not buy cars advertised in lease special, then the salesperson did not know about Nissan VPP plan. Fortunately, I had VPP plan materials on my laptop. The dealership, basically, ga... read more

mailme.faisal 

on DealerRater

14 years ago

Deal Breakers... Infiniti Of Kirkland wants to see Deal Breakers... Infiniti Of Kirkland wants to see infiniti company from hero to zero .. i tried this dealership couple of times for infiniti car, but i think they are the deal breakers. They want customers to go and buy from Toyota or ford but for some reason i dont know why they want customers not to buy Infiniti. Better not to go to this dealership, i could't try infiniti of Tacoma , but the owner is same so i dont wana try.. Thanks God Toyota dealership is not like Infin... read more

Ivanthe Terrible 

on DealerRater

15 years ago

Customer Service Assistant Mgr is excellent. Eric the Dealeship Mgr is loyal to his bad boss, the owner and can do nothing by himself.. I was cheated into buying the second EX35 while the first one was not approved as a Lemon Car. The person who induced me with false info, Miki was fired but the deaslership does not want to take the responsability and give me compensation for the damage of over $20,000. The Nissan Comp should stay with Nissan carsd as they do not know how too behave with customers of luxury cars. 

Ecotone22 

on DealerRater

16 years ago

We went to get into a new FX-35 due to the end of our lease on a '05 FX-35. They changed the numbers after we had a phone quote that nearly doubled the monthly payment. We finally bought a different one and then was told that they couldn't get financing (although we were preapproved from having a previous lease). We did not get any information about the lease process. After having to return the car, we had to extend our lease. Our fault was not going in prepared. Our last lease was a great experience at Infinity of Tacoma. B... read more