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Brilliant Earth
- Consumer Goods
- Washington, DC
About this business
Location details
3332 Cady's Alley NW, Washington, DC, 20007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I recently had the pleasure of purchasing jewelry from Brilliant Earth, and I must say, I am thoroughly impressed. From start to finish, my experience with this company was nothing short of exceptional.First and foremost, the quality of the jewelry is outstanding. Each piece is meticulously crafted with attention to detail, resulting in stunning and elegant designs. I was particularly drawn to their ethically sourced diamonds and gemstones, which look beautiful and come with a sense of peace knowing they were obtained respon... read more
I ordered hoop gold earrings about 14 months ago. I wore them about 7 times only and it broke. It just fell out of my ear. I sent the earrings back so it could be fixed. I knew I would have to pay something since I did not insure them. When I spoke to the representative, she was so kind, helpful, and compassionate. These are my favorite earrings and I wanted to start wearing them again. My earrings were fixed,t he repair fee was waived and I received my earrings back on a timely basis. This is the best customer service ever!
I ordered hoop gold earrings about 14 months ago. I wore them about 7 times only and it broke. It just fell out of my ear. I sent the earrings back so it could be fixed. I knew I would have to pay something since I did not insure them. When I spoke to the representative, she was so kind, helpful, and compassionate. These are my favorite earrings and I wanted to start wearing them again. My earrings were fixed,t he repair fee was waived and I received my earrings back on a timely basis. This is the best customer service ever!
Ordered an engagement ring, it arrived earlier than expected and he loved it! It was a little big so we stopped into a brick-and-mortar store where they sized him AND ordered a new size for free (because of the stone placement, it couldnt be resized). The ring fits perfectly now. Their customer service has been excellent, cannot recommend enough!
Ordered an engagement ring, it arrived earlier than expected and he loved it! It was a little big so we stopped into a brick-and-mortar store where they sized him AND ordered a new size for free (because of the stone placement, it couldnt be resized). The ring fits perfectly now. Their customer service has been excellent, cannot recommend enough!
I am very pleased with the service i received from ******, one of the customer service associates. She went above and beyond to ensure our ring resize order went through smoothly, and provided updates in a very timely manner. I cant thank her enough!
I am very pleased with the service i received from ******, one of the customer service associates. She went above and beyond to ensure our ring resize order went through smoothly, and provided updates in a very timely manner. I cant thank her enough!
Ordered an engagement ring online. The ring was resized and upgraded no problem. Shipped earlier than expected. No issues.
Ordered an engagement ring online. The ring was resized and upgraded no problem. Shipped earlier than expected. No issues.
Frequently asked questions about Brilliant Earth
How is Brilliant Earth rated?
Brilliant Earth has a 3.7 star rating with 534 reviews.
When is Brilliant Earth open?
Brilliant Earth is open now. It will close at 7:00 p.m.
Need help? Contact us.
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