This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Brilliant Earth
- Consumer Goods
- Washington, DC
About this business
As the global leader in responsibly sourced engagement rings, wedding rings, and fine jewelry, our mission is to cultivate a more transparent, sustainable, and compassionate jewelry industry. From natural and lab-grown diamonds to gemstones, Brilliant Earth is dedicated to crafting stunning pieces designed for the big day and every day. Call or visit our website to schedule your personalized in-person or virtual consultation with a jewelry specialist at our Washington, DC showroom.
Location details
3332 Cady's Alley NW, Washington, DC, 20007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Very satisfied with the service and quality of the product I ordered. My fianc loves her ring and it was very easy to have it resized. Thanks BE!
The level of service and quality are what stands out most. I have bought a few items from brilliant wart and have to say they were great investments. The prompt and level of customer service will make me come back again and again. I highly recommend this company as I have bought jewelry from local jewelers due to proximity and convenience, but as for bigger purchases this is my go to!
Had to exchange out my ring as I didn't like how high the setting was for daily ********** process and very upfront. Love love my ******* cut natural diamond it is absolutely STUNNING and my new setting now, could not be happier!!!!
The selection and quality of the jewelry has been top notch. When I made a mistake with the sizing, they made it super simple to correct it and my fianc is over the moon with the ring I purchased. I have and will continue to recommend Brilliant Earth to my friends, and we will be shopping there for wedding bands and more in the future.
Where to begin? After my own research about lab diamonds I suggested to my now fiance that he purchase my forever ring here.Hes had nothing but horrific customer service from the moment he walked through the showroom door. He didnt receive any emails or retuned phone calls- even whilst trying to purchase a ring.Now, without my ring after dropping it off the day after our engagement for a resize, they have no idea when my ring will be returned. I was given an incorrect window of time- and have spent hours on the phone with th... read more
Excellent customer service and selection. The ring I ordered came one size too big, I received it back in record time, which is pretty impressive given it was only two weeks before Christmas. Will be returning in the future for any other jewelry purchases.
Have now bought three rings through Brilliant Earth (BE). They have always been prompt, straightforward and great to deal with. Have not had an issue with them. I am very skeptical of their current ratings as BBB is where people come with complaints about a business. Their scores on ***** ****** Maps, etc. are much higher. I couldn't recommend them more highly.
I am now very happy with my engagement ring choice. The first setting was cheesy looking. The etching on the band was very irritating, the corners sharp, the band very narrow and it didnt fit. I scheduled a 2nd appointment in their showroom and got great guidance from the manager. She helped me find the perfect setting and size it well. I love their satisfaction guarantee. I completely enjoy my ring and they stuck with me until I was very pleased.
Brilliant Earth products and staff are fabulous. We purchased a diamond engagement ring and a gold wedding ring to match. We could not be happier with the quality of the products and the level of customer service. Particularly ***********************, who helped us select the engagement ring and wedding ring and fulfilled both orders. We were also exceptionally satisfied with customer service for re-sizing the rings in person. The staff was professional, courteous, and helpful, and the turnaround was incredibly fast. Highest... read more
Frequently asked questions about Brilliant Earth
How is Brilliant Earth rated?
Brilliant Earth has a 3.6 star rating with 491 reviews.
When is Brilliant Earth open?
Brilliant Earth is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com