Brilliant Earth

Sara M 

on BBB

2 years ago

I was very pleased with the online ordering process. We ordered 2 wedding bands and received them right on time. We ended up needing a resize on one of the rings and a style exchange on the other. The customer service line was very helpful throughout this process - I ended up calling them a couple times for status updates. The new rings came sooner than expected which was great and much appreciated! 

Ryan H 

on BBB

2 years ago

Nothing but good a experience since buying my fiance's engagement ring a year and a half ago. Accurate updates from purchase to receiving in terms of shipping. I picked the size based off other rings she has so it was a few sizes too big. Re-size process was easy and very quick turnaround. We went a summer and she decided she wanted to go down another half size because she thought warmer weather would expand her finger to fit the ring but it did not. This time we dropped it off at a show room as we were looking at wedding ba... read more

Kaitlyn D 

on BBB

2 years ago

My fiance and I had a fantastic experience working with Brilliant Earth throughout the process of leading up to our engagement and since in the process of getting our wedding bands. Each individual we've worked with has been super knowledgable and incredibly helpful in getting us everything we needed along the way. 

Nita P 

on BBB

2 years ago

Do not buy from this scam of a company Brilliant Earth!! The customer service is horrible! The ring I bought had an ******* fall out within 2 months of wearing it, I did nothing to make the ******* fall out. I sent an email the day it happened and it has been almost a month with no response. They do not care, Ive read horror stories from other people that have sent their jewelry back for repair and it takes months to get it back from them. Youre better off taking it to a reputable jeweler in your city, you wont get your mone... read more

Tom Z 

on BBB

2 years ago

Specifically have to call out amazing service from *******************************! He went above and beyond my expectations while ordering an engagement ring. It arrived earlier than expected and she loves it! Great jewelry and excellent customer service, cannot recommend enough! 

Matthew L 

on BBB

2 years ago

************** was super helpful, kind and understanding. Thankful for the care and service she provided in replacing a damaged piece of jewelry. My wife loves her bracelet. Thanks ******. 

Geneva W 

on BBB

2 years ago

I recently purchased an anniversary diamond band from Brilliant Earth in ********, **. I wasn't sure what I wanted. The consultant was patience and provided education about the lab created and natural diamonds that they offer. During the appointment, the available selections were plentiful, so many styles and options to choose from. I selected a band and made the purchase. As promised my ring was ready for pick in two weeks. The pick up appointment was like a celebration! My ring fit and it was truly brilliant. Within two we... read more

Greg K 

on BBB

2 years ago

Possibly one of the worst customer service experiences I have ever encountered. They shipped me a damaged product and are not excepting accountability. It has been 3 months and it hasnt been resolved. 

Brandon L 

on BBB

2 years ago

I recently had the pleasure of purchasing jewelry from Brilliant Earth, and I must say, I am thoroughly impressed. From start to finish, my experience with this company was nothing short of exceptional.First and foremost, the quality of the jewelry is outstanding. Each piece is meticulously crafted with attention to detail, resulting in stunning and elegant designs. I was particularly drawn to their ethically sourced diamonds and gemstones, which look beautiful and come with a sense of peace knowing they were obtained respon... read more