Brilliant Earth

Marcus A 

on BBB

2 years ago

After spending hours online looking at various vendors and shops, I decided to make an appointment to see options at the showroom. My time spent working with the associates was pleasant and I had no pressure deciding on the best purchase of my life. Brilliant Earth made the process easy and had me sold from the moment I walked in. I can't recommend this company enough!(Side note: The resizing process is streamlined and simple!) 

Marcus A 

on BBB

2 years ago

After spending hours online looking at various vendors and shops, I decided to make an appointment to see options at the showroom. My time spent working with the associates was pleasant and I had no pressure deciding on the best purchase of my life. Brilliant Earth made the process easy and had me sold from the moment I walked in. I can't recommend this company enough!(Side note: The resizing process is streamlined and simple!) 

Kevin F 

on BBB

2 years ago

Simra is the definition of customer service. She obliterates the meaning of going above and beyond and this company does not understand how lucky they are to have her. She is the most pleasant human being to speak to and she actually cares about the customer. Thank you for being you *****. I hope nothing but the best for you! 

Kevin F 

on BBB

2 years ago

Simra is the definition of customer service. She obliterates the meaning of going above and beyond and this company does not understand how lucky they are to have her. She is the most pleasant human being to speak to and she actually cares about the customer. Thank you for being you *****. I hope nothing but the best for you! 

Sherrie A 

on BBB

2 years ago

I had a great experience! We purchased online, but needed to get it resized. **************** didnt have long waits like most businesses now post Covid. The agent quickly helped me request the resize, we sent it in and it came back it less time than quoted. I loved that it came repackaged like new again. Its already sad and disappointing when you buy the wrong size, the presentation helped ease the annoyance. I would shop again. Our ring is beautiful. 

Sherrie A 

on BBB

2 years ago

I had a great experience! We purchased online, but needed to get it resized. **************** didnt have long waits like most businesses now post Covid. The agent quickly helped me request the resize, we sent it in and it came back it less time than quoted. I loved that it came repackaged like new again. Its already sad and disappointing when you buy the wrong size, the presentation helped ease the annoyance. I would shop again. Our ring is beautiful. 

Alyssa S 

on BBB

2 years ago

***** Z has gone sooo out of her way for me. I didnt have the best experience with other representatives but when they put me in contact with her, I was so relieved! She handled my issues respectfully, timely and professionally. She truly went above and beyond for me. I really appreciate how she maintained constant contact with me throughout our three weeks of correspondence. And she insured that I would recieve my ring on time! She is truly amazing! 

Alyssa S 

on BBB

2 years ago

***** Z has gone sooo out of her way for me. I didnt have the best experience with other representatives but when they put me in contact with her, I was so relieved! She handled my issues respectfully, timely and professionally. She truly went above and beyond for me. I really appreciate how she maintained constant contact with me throughout our three weeks of correspondence. And she insured that I would recieve my ring on time! She is truly amazing! 

Taylor d 

on BBB

2 years ago

Brilliant Earth recommended a great insurance plan (Lavalier) when I purchased my ring years ago, and I finally needed to use it after a small accent stone fell off of the ring. Filing a claim with ******** was easy, sending the ring to Brilliant Earth for repair with easy, and a $0 deductible was the cherry on top! Thanks for making my ring stronger than ever.