Brilliant Earth

Isabel M 

on BBB

2 years ago

I ordered hoop gold earrings about 14 months ago. I wore them about 7 times only and it broke. It just fell out of my ear. I sent the earrings back so it could be fixed. I knew I would have to pay something since I did not insure them. When I spoke to the representative, she was so kind, helpful, and compassionate. These are my favorite earrings and I wanted to start wearing them again. My earrings were fixed,t he repair fee was waived and I received my earrings back on a timely basis. This is the best customer service ever! 

Darryn E 

on BBB

2 years ago

Ordered an engagement ring, it arrived earlier than expected and he loved it! It was a little big so we stopped into a brick-and-mortar store where they sized him AND ordered a new size for free (because of the stone placement, it couldnt be resized). The ring fits perfectly now. Their customer service has been excellent, cannot recommend enough! 

Jon T 

on BBB

2 years ago

I am very pleased with the service i received from ******, one of the customer service associates. She went above and beyond to ensure our ring resize order went through smoothly, and provided updates in a very timely manner. I cant thank her enough! 

Mike K 

on BBB

2 years ago

Ordered an engagement ring online. The ring was resized and upgraded no problem. Shipped earlier than expected. No issues. 

Darla B 

on BBB

2 years ago

I purchased a lab diamond ring online in May of 2020. I did not like the first stone chosen, I was able to complete an exchange without any problems. In April 2023 I was able to upgrade the stone. A completely new setting had to be made to accommodate the upgrade, I was given a 50% credit on the original purchase price of the platinum setting and was also given a discount on the new setting. I received my upgrade in a timely manner and was advised of the slight delay that occurred. I'm very pleased with the upgraded stone, i... read more

Damien C 

on BBB

2 years ago

I purchased my engagement ring online and picked up from the ******* showroom. I realized I chose the wrong setting (******* instead of Luxe *******). I informed the staff who was assisting me and she walked me through the process of changing the ring to the right setting. Now that would delay when I would get it officially, but it was still well before the proposal date. The ring arrived beginning of June and I picked it up same day and have had zero issues thus far! 

alexia h 

on BBB

2 years ago

I have ordered three pairs of sterling silver earrings from brilliant earth. The quality of the sterling is very high. It is super shiny and does not tarnish much. One of my earrings snapped in half. I was able to return it, and they sent me a new one. 

Alamzeb K 

on BBB

2 years ago

I purchased my engagement ring about a year back and was buying my wedding ring when I ran into a major mishap. I had purchased a wedding ring online, but when it was sent in it was not what I thought it was; so I went into the Manhattan Showroom and dropped off the ring to be exchanged for another. I had notified the woman helping me that I'm in a tight timeline for the wedding but it turns out she did not note that. And when I called brilliant earth they said it would take 7 days to process the exchange before shipping. Ma... read more

Michael R 

on BBB

2 years ago

My wife's wedding ring was out of warranty and we didn't have insurance. It was only a year and some change old yet two small diamonds fell out, one in each side exactly in the same location. Brilliant Earth worked with us on the repair. At first we did not have a meeting of the minds, but I. The end Brilliant Earth came through and we couldn't be happier. We received the ring back fully repaired and they have renewed my faith in the company. We purchased engagement ring, and both weddi g bands with B.E. i even have stock. W... read more