Brilliant Earth

Ryan T 

on BBB

2 years ago

When the ring did show up, I had to hold onto it for a week until both our work schedules lined up and we were off. I gave her the ring, and a few weeks later, she came to me and told me that the ring is not what she thought it was going to be and didnt look like the picture. She said she gave it a few weeks to see if anything would change but it didnt. No problem right, Ill just call Brilliant Earth and see what they can do. Upon calling them I told them I wanted to look into returning my ring because my wife was unsatisfie... read more

Kathryn D 

on BBB

2 years ago

My husband and I had a wonderful experience in the BE showroom. Once we selected my engagement ring we ordered it and it was shipped so quickly. I received it within 2 weeks. We then ordered my husbands engagement ring as well from BE because we both wanted to wear rings and show our commitment to one another before the wedding. He loves his ring as well! I recently needed my ring resized and the process was so easy. I mailed it as requested and it was resized and shipped back to me within 2 weeks. It was packaged so well an... read more

Kathryn D 

on BBB

2 years ago

My husband and I had a wonderful experience in the BE showroom. Once we selected my engagement ring we ordered it and it was shipped so quickly. I received it within 2 weeks. We then ordered my husbands engagement ring as well from BE because we both wanted to wear rings and show our commitment to one another before the wedding. He loves his ring as well! I recently needed my ring resized and the process was so easy. I mailed it as requested and it was resized and shipped back to me within 2 weeks. It was packaged so well an... read more

Jennifer S 

on BBB

2 years ago

If I could give zero stars I would. I got my engagement ring at the end of December. I got married at the end of may. By august most of the side stones had fallen out. They told me that it was my fault for the stones falling out. In their words, it isnt jewelry to be worn to do things while wearing. Including grocery shopping. I literally wore my engagement ring for two months. We have been waiting to hear from management since last week about a resolution. They promised a call back within ***********************************... read more

sofia v 

on BBB

2 years ago

I received a ring as a gift and the ******* in the center of it fell out within 2 months. I called the company to ask for a repair and they were incredibly kind and helpful in getting my order refurbished, polished, and shipped back in an incredibly timely manner with no charge. The staff went out of their way to call me multiple times unprompted to tell me the status of my ring. Very appreciative!! 

Jennifer S 

on BBB

2 years ago

If I could give zero stars I would. I got my engagement ring at the end of December. I got married at the end of may. By august most of the side stones had fallen out. They told me that it was my fault for the stones falling out. In their words, it isnt jewelry to be worn to do things while wearing. Including grocery shopping. I literally wore my engagement ring for two months. We have been waiting to hear from management since last week about a resolution. They promised a call back within ***********************************... read more

sofia v 

on BBB

2 years ago

I received a ring as a gift and the ******* in the center of it fell out within 2 months. I called the company to ask for a repair and they were incredibly kind and helpful in getting my order refurbished, polished, and shipped back in an incredibly timely manner with no charge. The staff went out of their way to call me multiple times unprompted to tell me the status of my ring. Very appreciative!! 

Maegan C 

on BBB

2 years ago

Worst experience I have ever had with any business. Loved the engagement ring we bought but offered no guidance on finding a compatible wedding band. Show rooms were booked out for months. Bought a band and it didnt fit with the ring even though it said it was compatible on their website. That is false advertising. Was offered a complimentary cleaning and then sent us a bill. **************** asked us the same questions over and over again with no answers. Would call us and leave no message or call back number. Would set up ... read more

Maegan C 

on BBB

2 years ago

Worst experience I have ever had with any business. Loved the engagement ring we bought but offered no guidance on finding a compatible wedding band. Show rooms were booked out for months. Bought a band and it didnt fit with the ring even though it said it was compatible on their website. That is false advertising. Was offered a complimentary cleaning and then sent us a bill. **************** asked us the same questions over and over again with no answers. Would call us and leave no message or call back number. Would set up ... read more