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Brilliant Earth
- Consumer Goods
- Washington, DC
About this business
As the global leader in responsibly sourced engagement rings, wedding rings, and fine jewelry, our mission is to cultivate a more transparent, sustainable, and compassionate jewelry industry. From natural and lab-grown diamonds to gemstones, Brilliant Earth is dedicated to crafting stunning pieces designed for the big day and every day. Call or visit our website to schedule your personalized in-person or virtual consultation with a jewelry specialist at our Washington, DC showroom.
Location details
3332 Cady's Alley NW, Washington, DC, 20007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I cannot leave a negative enough review of this business. Absolutely do not purchase anything here. I attempted to purchase an engagement ring here because my girlfriend has always wanted a ring from here. After paying with cash I was called two weeks later to say that my diamond was sold to someone else and that I had to pick a new diamond. While I was not able to get the diamond I wanted I was able to find a new diamond that was quick ship because my proposal date was approaching. With the new diamond the delivery date sti... read more
Every time I go to the Brilliant Earth store in ******, ** customer service is always great! and they clean my ring for free. I have gotten 2 rings resized and both times we received updates very quickly and shipping was VERY fast. I've only had to wait about 1-2 weeks for the resizing/shipping.Also, I just LOVE my petal diamond ring and versailles wedding ring. I plan to buy more jewelry soon!
I would highly recommend Brilliant Earth.. My rings are beautiful, shipping time was not bad at all and the way they ship their rings and the packaging they come in is awesome! I recently sent my rings back to have them soldered together and Brilliant Earth sent them back in brand new packaging, a new ring box and all within a couple weeks.. Very great customer service. I would definitely not hesitate at all in purchasing from them again in the future!!
Macee at Brilliant Earth is the best. When we ran into some issues with my bands she got on the phone with me and didn't rest until we'd figured out a solution. I felt so taken care of by her truly exceptional customer support.
Would highly recommend, I was searching many places for an engagement ring and loved how customizable the entire ring was, making it into something my partner and I both loved. The ordering process was extremely easy and shipping was accurate. I originally thought there was items missing from the package, and customer service offered assistance right away. Turned out to be my bad, and I alerted them. The ring did have to be resized, and I waited on the shipping label a bit too long, so it expired and they were very fast abou... read more
I needed to get my husband's ring resized and re-engraved. At first, it was pretty complicated and difficult to get done. I believe I had to call a certain number during only a certain time of day during a certain time of the week, which was inconvenient for my work schedule. Then, they emailed me a shipping label that expired after 30 days. Unfortunately, with working from home, I don't get out to a post office very often. When the shipping label expired, it was too troublesome to try and call back during the time I was sup... read more
Brilliant earth has been great! I've gone to them for all my serious jewlery needs, and just got my push gift for my wife in addition to her engagement ring and her wedding band (mine as well). They've been great, with great customer service and an easy to navigate site. I highly recommend going to their show room, it's been personal and friendly and I plan on going back to them for my next jewelry need.
I had a need to have my diamond stud earrings repaired. All communications were clear and easy to follow. ***** labels provided via email, follow up email from BE when they were received, phone call from BE with solution and repaired earrings delivered on commitment date.
My experience with ***** has been nothing short of excellent. I was in a bit of a tricky situation and she was able to help navigate and get all of my needs addressed. She exhibited top notch professionalism, knowledge and the utmost in care/kindness. She was able to answer all of my questions and perfectly resolve any difficulties I had. My experience with Brilliant Earth has been great and Simra not only was up to that standard but went above and beyond. Thank you.
Frequently asked questions about Brilliant Earth
How is Brilliant Earth rated?
Brilliant Earth has a 3.6 star rating with 491 reviews.
When is Brilliant Earth open?
Brilliant Earth is open now. It will close at 7:00 p.m.
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