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Brilliant Earth
- Consumer Goods
- Washington, DC
About this business
As the global leader in responsibly sourced engagement rings, wedding rings, and fine jewelry, our mission is to cultivate a more transparent, sustainable, and compassionate jewelry industry. From natural and lab-grown diamonds to gemstones, Brilliant Earth is dedicated to crafting stunning pieces designed for the big day and every day. Call or visit our website to schedule your personalized in-person or virtual consultation with a jewelry specialist at our Washington, DC showroom.
Location details
3332 Cady's Alley NW, Washington, DC, 20007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Very happy with my beautiful ring. It was a 30th anniversary gift as my original was stolen years ago. I chose my setting and diamond online and it was delivered on time. Unfortunately, after seeing it in person, I wanted a different setting. I decided to make an appointment at the nearest showroom. They spent time answering all my questions and showing me other settings that addressed my concerns about the first one. They took care of the exchange and difference in price. My new ring(with my original ************** from the... read more
Got a great **** my wife loved for an affordable price with a smooth and reassuring shopping experience
2/9/23: This company will also falsely flag negative reviews on ********** to have them removed. Do not trust the reviews on **********. 12/25/22: Uses tracking cookies to get your physical address to send you mail. I'm aware they are not alone in this practice, but this is a practice I strongly disagree with. 1/20/23: Someone left a voicemail from Brilliant Earth on 12/31 to obtain more info, stating they were a green company. I left a voicemail in response and as of 1/20 I have not heard back. 1/20/23: Spoke with someone a... read more
Do yourself a favor and look anywhere but Brilliant Earth for your engagement ring. Towards the end of Nov, I started my search for an engagement ring for my partner. Unfortunately, I ultimately decided to go with BE. I placed my order on Dec 5 and felt great. The diamond looked fantastic and the price was hard to pass up. The BE website advertised that all orders placed before Dec 8 would arrive before xmas. Even better, my engagement ring order came with two free gift pieces of jewelry since it was over their price thresho... read more
Brilliant Earth is absolutely awful. The diamond fell out of our engagement ring after just a couple of months. We had a warranty with Extend, however it's been 4 months now and we still don't have our ring back. The customer service with Extend has been great, but unfortunately it's not the same with Brilliant Earth who is actually supposed to be doing the repairs. With our engagement period halfway over, my fiancee has not been able to enjoy her ring, which is very disappointing. While their jewelry looks nice, the quality... read more
This company ruined my engagement. I have had this planned for months, and this company made one of the happiest days of my lives one of the worst. I was told by 5 different employees 4 different delivery dates to the point where I am still waiting now for my ring. This is ridiculous and I am so disappointed in this company.
Great business overall. My now husband, bought my engagement ring from Brilliant Earth and I got his wedding band from there. I've been in the Austin showroom three times and received great customer service every time. I recently dropped off my husbands ring to get resized (.5 larger) and the process was smooth and delivery happened within the specified time frame.
I have been completely satisfied with Brilliant Earth since becoming a customer over 5 years ago. From the intial purchase process of an angagment ring, to customer support over the past few years, this company has exceeded expectations in their communication and transpareny. I would recommend this business to anyone expecting a high quality product and service.
Completely ruined my engagement. My fianc ordered a ring that was too big and they wouldnt resize it because they said they could only go down one full size and I needed **** so they made him buy a whole new setting and only gave us $260 metal credit towards the new one from a setting he spent $1100 on just months prior. Then they promised us delivery by December 14th and it didnt come until January, even with hours and hours spent on the phone and online with customer service reps. **** the new ring finally arrived, the cen... read more
Frequently asked questions about Brilliant Earth
How is Brilliant Earth rated?
Brilliant Earth has a 3.6 star rating with 491 reviews.
When is Brilliant Earth open?
Brilliant Earth is open now. It will close at 7:00 p.m.
Need help? Contact us.
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