Brick Lane Property Management

James H 

on BBB

2 years ago

Company is unresponsive and unknowledgeable. Asked to send in documents to show proof of certain situations out of my control that had led to the strange circumstances I was in. I received not response other than sorry too late you were denied. Which I had already spoken to an agent regarding prior to filling out their 60 dollar rental application 

Kelly C 

on BBB

2 years ago

Fraud! Will not fill properties, way to launder money. Don't respond or process applications, will not refund fees for unprocessed apps. 

Kristina R 

on BBB

2 years ago

Thank you Audra D. She was very helpful with answering all my questions about a home I was inquiring about. Wonderful costumer service!<br /> 

Celestial R 

on BBB

2 years ago

If I could give them no stars I would. I rented for 4 years gave more than a great notice to them. Completed all my obligations to the lease agreement and they still have not returned my deposit back to me. I have contacted them several times about this matter and the gave me some story about the check kept coming back to them in the mail. I have been very patient about this matter the management ***** said that they would have it sent to the office and they would personally drop it by my mail box. When I contacted them back... read more

Cherene S 

on BBB

2 years ago

Fraudulent practices of collecting application fees and personal information. Although research was done, I aaplied for a rental property and have been scammed. I have filed complaints with the local police and sheriff departments. There is no further contact with this company available. No manager, no underwriter or leasing agents return multiple forms of communication. Terrible company practices with vague and basic answers from a call center. 

Mike W 

on BBB

2 years ago

Terrible company to work with! Unless you are desperate and don't mind having your security deposit stolen, maintenance items not addressed, and lied to about what will be fixed prior to move in, look elsewhere for your Colorado Springs rental. Brittney L. Is lazy, unprofessional, and will nickel and dime you after you move out for items that were listed on the move in inspection. Don't walk, run away from this place. Also, I contacted them to try and resolve this, but they are thieves. Once they've stolen your money, you ar... read more

Autumn B. 

on BBB

2 years ago

I have lived in the property i was renting for 6 years i recently moved and went through all the right steps giving a month notice befor my lease ended because i like to do right by ppl. I drove to the place that was listed to turn in keys since no one answers my calls or emails it's not open so i mail the keys never got to do a final walk through or was able to talk to a real person concerning my remaining balance on my rent. The day you move the company act like u don't exist it's very sad i have been trying to get in cont... read more

Shavannah H. 

on BBB

2 years ago

When you see Home River Group on a listing, keep scrolling! The wording in the listing does not state the security deposit of $1550.00 is non-refundable. I have been renting for years and the security deposit is always contingent upon the condition of the home when you move out. There is also a non-refundable $250.00 admin fee. When we finally received a return call with the approval status. The lady explained the admin fee is charged because of the way they run their business. Why should we have to pay more because of how t... read more

Emma O 

on BBB

2 years ago

I have never received worse customer service. We got approved and were told we would be sent the portal and we had 24 hours to sign the lease. We received the portal at 10 PM on 08/11/2022. So that would give us until 10 PM 08/12/2022. Apparently they do not understand time or what 24 hours is. I signed it at around 11 AM on 08/12/2022 and was told we did not sign it in the timeframe they require. Stephanie S. was not helpful in the slightest and told me "we've moved on because you didn't sign it in the allotted time." She a... read more