Brick Lane Property Management

Anita P 

on BBB

3 years ago

Home River group lies to applicants, steals their money and practices in discriminatory policies against individuals with disabilities. 

Carlee O 

on BBB

3 years ago

I currently stay in a unit managed by them, let me say they are real quick to answer and help if it comes to them taking your money, but when it comes to your home being infested by black widows, wolf spiders, and earwigs, it took them 2 month to even respond and acknowledge, all 3 of my children had to be taken to the doctor all spiders bites, my 3 year old daughters bite swole her eye completely shut she needed antibiotics and her eye stayed that way for almost 2 weeks until she finished her antibiotics, I finally had enou... read more

Marco D 

on BBB

3 years ago

Linda T. and Mayra J. are the property managers I have had to work with for the last 6 months. The last 6 months have literally been the worse 6 months in the last almost 2 years I've lived in this property. Portal issues, voucher issues, and account issues. All completely on their end and they like to harass me with late fees or not respond when I ask for help to have issue resolved. They will respond for so long then all communications stop until they feel like it again. It took 5 months to get my portal issues fixed when ... read more

Nicole M 

on BBB

3 years ago

I am a current tenant of Homeriver Group have been for 5 going on 6 years a great tenant. I decided that now I have 2 jobs and in a better financial state to look for a bigger place. I seen a condo that I fell in love with and applied instantly. I applied 8/25/2021. I submitted all documents needed and asked of me. A week goes by nothing. I finally reached out spoke with a Homeriver staff which told they received my application. Gave them some more time still nothing. I called again and then this person said that they have e... read more

Garret H 

on BBB

3 years ago

The property manager Laura is one lazy person. Support is completely useless. Stay away from the company. Spent countless hours trying to contact them with no response. Support would at least respond but they would never do anything to actually help. (Btw don't let their fast responses at the start fool you once you put a deposit down they will ghost you) 

Cody P 

on BBB

3 years ago

I currently live in a property in **********, *******. I have rented from multiple companies in multiple states and I have never dealt with anything like this. I started the process 4 weeks before my move-out date with my last apartment. I was given the original move-in date of the 12th of March but it was pushed back to the 23rd due to "pre-move in requirements" I was fine with this. I wait until the day before my move-in date to pack because I was moving out of state, I had to rent a UHaul loaded everything up and drove to... read more

Jamie R. 

on BBB

4 years ago

I had to give one star in order to complete this. This is the worst company I have ever dealt with. We asked about a home that was for rent, that took forever to get a response. The ad said approved application- we asked about it and they said there wasn’t. We paid the $75 application fee for both of us, only to find out there was an approved application. We were directed to several different people. No one wanted to answer the phones ever! Or emails for that matter. This is the shadiest business by far! SCAM, SCAM, SCAM!!!!... read more

Jerolyn J. 

on BBB

7 years ago

They had an excellent sales pitch, which was not followed up with action. They were only interested in collecting rent and late fees. I sent them money in March for repairs along with insurance company recommendations. In June (three months later) they sent someone out to look at the property when I notified them I was in town and expressed my displeasure. They did get back to me, and I submitted revision. To date nothing has been done. A tenant should expect working light switches, a roof that does not leak, no broken windo... read more