Brick Lane Property Management

david s 

on BBB

3 years ago

this place is a scam! i put in an application for a house through a link by email. it was for the wrong house. theyve taken my 150$ application fee and now they cant seem to find where ive paid this fee and will not put my apllication in at correct address. nobody at this place seems compatant enough to help. its been a run around the entire time. would proceed with caution before using this place 

George P 

on BBB

3 years ago

A bunch of crooks. Not only do they consistently raise your rent yearly. They will keep your security deposit and then say you owe thousands more dollars in repairs. Avoid renting from this company at all costs. 

Beth M 

on BBB

3 years ago

As a property owner, I have been more than disappointed with HomeRiver group and their management of my property. My tenants feel the same. While HomeRiver group does a great job of collecting rent from my tenants and depositing it into my bank account, they ARE NOT responsive to issues of actually managing the property (the part we hire them for). During the summer, they failed to send out HVAC help when temperatures were soaring above 100 degrees for several days and the unit was not cooling. When they DID send someone out... read more

Steven W 

on BBB

3 years ago

Received an unwarranted Violation notice from the Home River Group property manager. It is clear that the Violation Letter /Notice was an arbitrary, discriminatory, unreasonable and selectively enforced action that has not been implemented consistently, fairly or uniformly throughout the community. 

Jessica F 

on BBB

3 years ago

This company is not professional at all! I applied for a property in Louisville, Ky with application fee of $75.00+$5.00=$80.00 on December 16th. I was told it would only take 3days to process. After 2 weeks of no contact, I called everyday trying to speak with the property manager Laura because she won't answer directly. I talked to a assistant she said I was the only application that was in the system. Finally after a month I was told my application was being processed I was approved a week later. I was told to sign the le... read more

Zachery F 

on BBB

3 years ago

I toured a property of theirs in New Albany, IN and really liked it. Despite the terrible reviews this company has all over the internet I decided to go forward with renting it. After paying the absurd $155 application fee I was told that the advertised deposit of 1225 would actually be over 1800. I initially agreed to do it then when they sent me the lease to docusign there were HUNDREDS off dollars in fees added as well that was not disclosed, this was the final straw. Everything should have been more transparent from the ... read more

Donna J 

on BBB

3 years ago

DO NOT RENT WITH THEM! ZERO STARS!!!! They will not repair anything only patch things up with glue! There has been over 40 maintenance request dealing with water leaks. The roof leaks during rain and the bathroom sink is cracked and constantly smells... they asked us to place buckets under both. The water heater busted and flooded the hallway floor and now the carpet smells... they sent someone to clean the carpet but without lifting up the carpet abs checking for mold so it smells of old water! We have requested them to loo... read more

JV 

on BBB

3 years ago

Would give no stars if I could. Applied with a salary that's over 4x the rent, perfect job history, and had a co-signer with a near perfect credit score. They rejected our application after charging us $230 to apply. We replied for another rental with another company with NO cosigner and a more expensive rent and were approved immediately. I know sometimes companies accept more applications when they already know the tenant they've chosen to go with, but it seems they're just accepting applicants and not choosing anyone. Two... read more

Amber M 

on BBB

3 years ago

Unlawfully charge tenants for normal wear and tear. Also unlawfully charge tenants for repairs not caused by tenants.