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Brick Lane Property Management
- Property Management
- Indianapolis, IN
About this business
Home Encounter, LLC is a full service real estate consultancy, real estate brokerage, and property management company in Tampa, FL.
Location details
8580 Cedar Pl Dr #116, Ste 610, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Can I give zero stars? They are not worth one star!!!
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at **********@homeriver.com at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
I would rate it zero stars but that's not an option. They swoop in to buy properties that are awful, they "slap lipstick on a pig", then double what the rental price was and wait. In the meantime their policy is to not keep up the exterior and do any yard maintenance unless a neighbor complains. There are several of their properties in my neighborhood they own, that sit vacate with a for lease sign that can't be seen because the grass is so tall. THEY DONT CARE about your neighborhood or your property value. Beware if HomeRi... read more
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at **********@homeriver.com at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
The Application to Leasing Process for tenants has been a miserable. Many regrets - do not expect reliable communication from this company and their employees. They make the leasing process as fragmented and painful as possible to justify their fees. Buying a house is easier than renting from these people. Save yourself some piece of mind and rent with a tenant friendly company for Nashville such as ******************* or ******************* they have a streamlined application, pet process and friendly employees. HomeRiver r... read more
I would give zero stars if it was possible. My wife and I put in our application and paid our application fee. Once approved, the website wouldn't allow us to pay our security deposit. We emailed and notified the Resident Coordinator, and she told us she would "escalate this to her supervisor, and she would get back with us." This morning, we were told that were were no longer in the systems because we failed to pay the security deposit. We were also told that we wouldn't be receiving our application fee. This place has poor... read more
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at **********@homeriver.com at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
This company is a rip off! My family and I are looking to rent a home, for we need a bigger space. This company has poor communication. We applied for several homes, but kept getting the run around. Then I finally emailed and asked that someone email me a home that I would be the first to apply. We waited 3 weeks before someone contacted us the let us know that someone already was approved for the home but it was supposed to be first come first served. Well that wasn't the case. How was someone able to be approved for the ho... read more
If I could give this company zero stars I would. This company has zero communication and if they do, you have to go back and forth with them in order for them to understand what you are needing/wanting. I submitted an application for a house that I had no clue that was pending because they didn't let me know, then I received an email days later saying that the house has been leased but I can transfer my application over to a new property. So then I have to go through the process again, find a new house. Wait days again. For ... read more
This is by FAR the WORST property management company I have EVER rented from. I moved into a home a month ago and have had 10 service requests that have needed attention. Air conditioning, bathroom leaks, dishwasher leaks, garage door access, etc. The property manager only speaks through the service request site. I have emailed countless people, sent texts, left voicemails to the same people that email and still no vocal responses. Their time line in getting things fixed isn't efficient, and don't expect to have any serving ... read more
Please please please when you move out document, take pictures and video. They are total crooks. There are currently 3 open small claims against them (that I know of) for keeping security deposit. There is a Facebook page dedicated to the people that they rip off.
This company is the WORST in communication, professionalism. They charge you for the application fee for everyone older than 18yo and then they do not contact you to tell you anything. After we tracked people down the property manager and the underwriter it's all been a scam with them saying it's 1 to 3 days then 2 to 5 days and then 5 to 7 business days to hear a response if we were approved or not. All this company wants is to string people along and take their hard earned money!! This has made the most horrible experience... read more
Frequently asked questions about Brick Lane Property Management
How is Brick Lane Property Management rated?
Brick Lane Property Management has a 1.7 star rating with 248 reviews.
When is Brick Lane Property Management open?
Brick Lane Property Management is closed now. It will open tomorrow at 8:30 a.m.
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