Brick Lane Property Management

Tabetha C 

on BBB

2 years ago

Absolutely awful. They will not respond to calls, emails, or texts about anything. One of the worst companies I have dealt with. It would be worth paying more or living anywhere else to not have to deal with them again. 

Chelsea H 

on BBB

2 years ago

I’ve been renting from Home River Group going on 2 years in October and ALWAYS pay my rent on time! I can NOT wait until my lease expires ! My pipes burst due to old faulty plumbing and I have been without water in my home going on FOUR days and counting! A plumber has been by to give them an estimate of what needs to be done TWO days ago yet I’m still in the dark as far as when it will be done. Every time I call the property manager Khristy S. I’m never able to get through to her. Either she’s in meetings or her line goes s... read more

Maryann P 

on BBB

2 years ago

My son applied for a rental in ********** ********************************. He is 22 and an officer in the US AirForce. They asked for a backer. I obliged until they asked for the username of my bank account. I am retired and did not have paycheck stubs. So we switched to my husband who works for *****************. They declined us after paying $150. I wrote them but they did not respond. ****** said it had to do with my husbands credit score of 757. I wonder how much money they are taking from people and then declining them... read more

Demetria Y 

on BBB

2 years ago

By the ratings you can see this company is not customer oriented. A lot of what I experienced was criminal and possibly discriminatory. I will be filing in court for the thousands I spend for very little cause. 

Gary S 

on BBB

2 years ago

Like all these reviews I read. Home River Group is one property management company you truly want to avoid. Took ALL my deposit money after move out. Strange how all the charges total exactly what deposit was. 

QUIN B 

on BBB

2 years ago

NO STARS!!!AN ABSOLUTE NIGHTMARE!! I WISH I WOULD HAVE LOOKED HERE BEFORE GOING THROUGH THE PROCESS. I WAS SUPPOSED TO MOVE IN OCT 1ST , PAID ALL DEPOSITS/FEES/LEASE SIGNED. I DID NOT RECIEVE THE FIRST "CODE TO THE LOCK BOX UNTIL TWO WEEKS AFTER MY MOVE IN DATE. I ARRIVED TO RETRIEVE THE KEYS (EXCITED AT THAT) & OF COURSE THE CODE DID NOT WORK! I THEN TRIED TO CONTACT THR PROPERTY MANAGER WHILE STILL AT THE PROPERTY AND NO RESPONSE. ONCE I FINALLY DID GET A RESPONSE, A SERIES OF CODES WERE SEND OVER THE COURSE OF THE FOLLOWI... read more

Eva V 

on BBB

2 years ago

This is got to be the worst management company out there. I don't rent a property that they "manage". I live next door to a house that they supposedly manage. In early April, I broke a sprinkler line that ran through my property (I didn't know it was for that property). I've called over the period of six months asking them to repair the popup head on that property, as it has been leaking water since then. I also asked them to talk to the renters about their dogs pooping on the front & backyard & never cleaning up, because th... read more

Jack M 

on BBB

2 years ago

This is the worst management company Ive ever rented with. They do not cover all damages to the property, despite them being present since move in. Their representatives send rude messages when contacted about maintenance requests and lease terms. They completely disregarded almost every request I had when initiating our lease. Just a pitiful company. 

Tameca C 

on BBB

2 years ago

We have only been in the rental for FOUR (4) days and had a serious plumbing issue. Raw sewage was coming out of one of the toilets anytime we used water! Called to address the issue and was told someone would be out right away and that turned into two days. We called a plumber and paid the bill and now we are being told we will NOT be reimbursed. I was skeptical about renting from a management company and should have gone with my first mind. I guess we were supposed to WAIT comfortably until they decided to send a plumber w... read more