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Aurum Falls River By Cortland
- Residential Leasing
- Raleigh, NC
About this business
Location details
1302 Rio Valley Dr, Raleigh, NC, 27614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter This is a very unclean community, but I have hope that it can turn itself around the trash the elevator, the stairways, the flooring the paint on the walls all need to get touched up and cleaned. I just walked down the hallway today and I lost count of how many humongous flies are Around the hallway I have a one and a half year-old child and I’m really ashamed that we live here. I hope that it can change because I would prefer to stay in this community if it can change some things, but if not, I am unfortunat... read more
Business response:
Hi neighbor, Thank you for taking the time to share your concerns — we truly appreciate your honesty. We're very sorry to hear about the condition of the common areas and understand how upsetting this must be, especially with a young child at home. We want this community to be a place you’re proud to call home, and we’re committed to making the necessary improvements. Please don’t hesitate to reach out to the office directly so we can follow up and ensure your concerns are being addressed. -Your team at Cortland Hunter's Cre... read more
Verified Renter Everton was professional and helpful. However there were times when I could not reach anyone in the office and at times it was frustrating. I would leave messages via phone and text and no one would get back in touch with me . But when I could reach someone they were very helpful.
Business response:
Thank you for taking the time to share your experience at Cascades at Northlake Apartments. We appreciate your positive feedback regarding Everton's professionalism and helpfulness. We also understand your frustration with the times you experienced difficulty reaching our team. We are always striving to improve our communication and appreciate you bringing this to our attention.
Verified Renter This community and the staff members have been top tier since I moved here Jan 2024. The have been very professional and inviting throughout every encounter. Great Job!
Business response:
Thank you so much for your kind words and support! We're thrilled to hear that our community and team have made such a positive impression since your move in January 2024. Providing professional and welcoming service is our top priority, and your feedback truly means a lot. We're grateful to have you as part of our community!
Verified Renter When this community was under Cortland they were much better. Grey isn’t completely terrible but the maintenance has to do better
Business response:
Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to let us know how your experience has changed. While we're glad to hear you don't find the community completely lacking, we take your comments about maintenance seriously. Our goal is to provide a high standard of service, and it's clear we've fallen short in your case. We’re actively working on improvements and would love the opportunity to address any outstanding concerns you may have. Please feel free to reach out to the o... read more
Verified Renter People are friendly, the community is clean and inviting. The office staff are friendly and always helpful. I love the way they host community events so people can get to know one another.
Business response:
Thank you for taking the time to share your experience at Cascades at Northlake Apartments! We appreciate you highlighting the friendly atmosphere, cleanliness, and inviting nature of our community. It's wonderful to hear you enjoy the community events we host. We strive to create opportunities for residents to connect and build relationships. We value your feedback!
Verified Renter One safe, cheerful, & peaceful place to call home.
Business response:
Thank you so much for your kind words! We're thrilled to hear that you feel safe, cheerful and at peace in our community - that's exactly the experience we strive to provide! -Ashley H., Community Relations Manager
Verified Renter Amazing Place. Big apartments wonderful leasing staff. Maintenance comes fast to work on work orders. I love how we have events which help bring the neighborhood together
Verified Renter Other than the gates and parking at times,June and her team do a wonderful job
Verified Renter It’s been almost 5 years here.everything is awesome I got every service on time community here is peaceful . Always good feeling living here
Frequently asked questions about Aurum Falls River By Cortland
How is Aurum Falls River By Cortland rated?
Aurum Falls River By Cortland has a 4.3 star rating with 398 reviews.
When is Aurum Falls River By Cortland open?
Aurum Falls River By Cortland is closed now. It will open tomorrow at 10:00 a.m.
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