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Aurum Falls River By Cortland
- Residential Leasing
- Raleigh, NC
About this business
Location details
1302 Rio Valley Dr, Raleigh, NC, 27614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter The community is very beautiful love the area. The only problem I have is the staff they are very rude do not want to help always judgmental when you go into the office. They always seem as if they rather do something else than help you out. When I resigned the lady was very hostile and kept arguing with me even tho we were calm and not trying to argue with her. You can tell there’s tension with the employees in office too and that’s not good business on the not being on the same page.
Business response:
Thank you for taking the time to share your feedback. While I’m glad to hear you love the beauty of the community and the surrounding area, I’m truly sorry to learn about your experience with our team. This is not the level of service we aim to provide, and your comments are concerning. I would appreciate the opportunity to look into this further and address the interactions you described, especially regarding your recent renewal experience. Our goal is for every resident to feel respected, supported, and welcomed when they ... read more
Verified Renter Office does not care about residents. They are barely there anyways
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear about your concerns and want to better understand your experience so we can address it promptly. Please feel free to reach out to our office directly or email us at fallsriver@cortland.com with more details. Our goal is to ensure all residents feel supported, and we’d appreciate the opportunity to assist you. -The Cortland Falls River team
Verified Renter Cortland Falls River is a beautiful community that prides itself in appreciation, cleanliness and safety. The units are beautiful and the team is fantastic with an excellent portal to communicate through. Highly recommend!
Business response:
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you enjoy the community, appreciate our efforts in maintaining a clean and safe environment, and find our team and communication portal helpful. If there's ever anything we can do to make your experience even better, please always feel welcome to reach out to us. -Your Cortland Falls River Team
Verified Renter This is a wonderful place to live. Everyone I've interacted with on the Cortland Falls River team has been accomdating, warm, and so helpful. I love living here.
Business response:
Thank you so much for your kind words! We're thrilled to hear that you enjoy living at Cortland Falls River and that our team has been able to make your experience positive. Providing a warm and helpful environment is our top priority, and we're glad it shows. If there's anything we can do to make your stay even better, please don't hesitate to reach out. We appreciate your residency and look forward to continuing to serve you! -Your Cortland Falls River team
Verified Renter Overall cortland falls is a great place to live excellent management. Timely maintenance response and safe community.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that you feel Cortland Falls is a great place to live and that you appreciate our management, the responsiveness of our service team, and community safety. Your satisfaction means a lot to us, and we look forward to continuing to provide you with a positive living experience. If there's anything you need, please don't hesitate to reach out. -Your Cortland Falls River team
Verified Renter The property is beautiful, well maintained and the staff is amazing!!!
Verified Renter Love the location and the design and layout of my apartment.
Verified Renter Tengo una buena experiencia un lugar muy agradable para vivir tanto dentro del apartamento como fuera es un lugar limpio seguro y te ase sentir comodo sus instalaciones y al igual su personal muy atentos a la necesidad de uno en cualquier momento y siempre a solucionado mi problema lo mejor posible es una combinación para sentirte super como el vivir en Cortland falls River
Business response:
¡Muchas gracias por tomarse el tiempo para compartir sus comentarios! No dude en contactarnos a FallsRiver@cortland.com si necesita algo. - Su equipo en Cortland Falls River
Verified Renter Fantastic community with beautiful common areas, great amenities and friendly, professional and helpful management staff. Neighborhood is so quiet and neighbors are friendly! We love living here!!!!
Business response:
Thank you so much for your kind words! We’re thrilled to hear that you love the community and enjoy the amenities. Our management team works hard to create a welcoming environment, and it's wonderful to know that you feel at home here. If you need anything or have suggestions, don’t hesitate to reach out. We appreciate having you as part of our community! Your Cortland Falls River team
Frequently asked questions about Aurum Falls River By Cortland
How is Aurum Falls River By Cortland rated?
Aurum Falls River By Cortland has a 4.2 star rating with 428 reviews.
When is Aurum Falls River By Cortland open?
Aurum Falls River By Cortland is closed now. It will open at 10:00 a.m.
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