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Wyndham Indianapolis West
- Hotels
- Indianapolis, IN
About this business
Wyndham Indianapolis West, initially known as Adam's Mark Hotel is a great option for those looking for a luxurious stay during their trip to Indianapolis. Not only is the hotel located close to numerous tourist attractions in Downtown Indianapolis, but it also has a number of meeting spaces and business amenities. The outdoor and indoor pools and the 24 hour fitness center also make it easy to stay in shape while you are in the hotel. The premium bedding, complimentary WiFi and comfy work desks are just some of the other re... read more
Location details
2544 Executive Dr, Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Could be so much better. Hotel is rundown, door lock pass key mechanism works randomly. One of my guests locked out right after I showed them how bad my door was. Breakfast is below simple with greasy sausages and processed liquidy scrambled eggs. Airport shuttle works on their schedule, not what is posted. Lounge smells similar to car engine oil? We had to leave.
Business response:
Dear John, Thank you for your feedback. We will check the key maker and your assigned room for any issues. Our shuttle runs back and forth from the airport with a dedicated driver 24 hours a day. Deviations from the schedule are based solely on courtesy to any guest who requests the driver wait a few extra minutes at our pickup location. We have not had other reports of odor in our lounge but will look into it.
Expensive for what you pay for can't turn the heat on in the rooms not worth the money
Business response:
Dear George, We are sorry to receive your feedback and hear of your disappointment. While our thermostats are tricky, our heat is operating. We will test for issues in your guest room and rectify any issues immediately.
Business response:
Dear Edward, Thanks for the 5 star review rating! We hope to see you again soon.
I really enjoyed the hotel and the convention was a blast!
Business response:
Dear Yinyin, Thank you for your 5 star review rating! We are thrilled to hear that you enjoyed the convention.
We were there for a convention.( and will make the best no matter where we are) our room had a very bad smell in it. For the price we paid you would think we would have had a microwave or refrigerator in our room but we didn’t. There was a transformer outside our room which made a horribly loud buzzing sound that was both annoying and made it hard to sleep. The buffet for breakfast in the hotel restaurant is sad and expensive. Watery eggs, hard sausage links, frozen waffles and I don’t even know what kind of syrup that was. ... read more
Business response:
Dear Amy, We are sorry to hear that you were not satisfied with your convention experience. Though we have not renovated all of our rooms, we have completed over half of the rooms, the lobby, meeting space and corridor carpeting over the past few years. We are working hard to complete additional updates. In the interim, we closely monitor our rates to ensure we are competitively priced with like type and condition properties. We are sorry we did not meet your expectations and will continue to strive to do so.
The hotel rooms...The two I have seen because my first one had a shower that would not drain even after the plug came right out are disgusting. I’m sickened I even have to stay the night in this filthy place. Get it together or lower the price to what other low budget hotels charge so I know to find somewhere else next time. I wish I could give negative stars.
Business response:
Dear Heather, We are sorry to hear of your dissatisfied stay. Though we are sorry to hear that we missed the detail in multiple rooms as you have noted, we typically receive positive feedback on room cleanliness. We will be certain to review the records for the rooms you were assigned and retrain and coach our team. Thank you for bringing this to our attention.
Will never use Wyndham anywhere ever again based on the experience of insufficient knowledgeable staff we received . The consistent , endless variety of issues with every departmental personnel was the very worst I have ever experienced of my many extensive travels requiring lodging !!!
Business response:
Dear Bobbi, We are very sorry to hear about your experience. We typically receive positive feedback on our staff and are eager to learn more to provide coaching and training. Please feel free to share details and allow us an opportunity to rectify the issues by emailing akearney@wyndhamindianapoliswest.com.
Frequently asked questions about Wyndham Indianapolis West
How is Wyndham Indianapolis West rated?
Wyndham Indianapolis West has a 3.6 star rating with 3,013 reviews.
When is Wyndham Indianapolis West open?
Wyndham Indianapolis West is closed now. It will open at 9:00 a.m.
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