This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Wyndham Indianapolis West
- Hotels
- Indianapolis, IN
About this business
Wyndham Indianapolis West, initially known as Adam's Mark Hotel is a great option for those looking for a luxurious stay during their trip to Indianapolis. Not only is the hotel located close to numerous tourist attractions in Downtown Indianapolis, but it also has a number of meeting spaces and business amenities. The outdoor and indoor pools and the 24 hour fitness center also make it easy to stay in shape while you are in the hotel. The premium bedding, complimentary WiFi and comfy work desks are just some of the other re... read more
Location details
2544 Executive Dr, Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nice place, great for events or just staying while in Indy
Business response:
Thank you Gary! Hope to see you again soon.
No doubt this was swanky when it was built 40 years ago but not so much now. The entire place needs some serious cleaning, maintenance and updating!
Business response:
Dear Chrissy, Thank you for your feedback on your recent stay. Our team is committed and focused on improving the condition of the hotel and our guest experience. Since taking over the hotel, our current ownership has completed a multi million dollar renovation of our lobby and meeting space, 60% of the guest rooms, corridor carpeting and a new HVAC system. Though we are aware that additional improvements are needed, our plans to continue are in place. In the interim, we do our best to provide clean accommodations and friend... read more
Business response:
Dear Rebecca, we are sorry to receive your review rating indicating that you were not satisfied with your stay. Please feel free to contact us at akearney@wyndhamindianapoliswest.com with any feedback that may help our guest satisfaction levels. We would appreciate your comments.
Great rooms. Beds are fantastic. Clean and quite. Ticks all the boxes. The only negative,the previous occupant setting the ALARM CLOCK for 3am. on the other side . The alarms clocks are of a robust and solid construction.I would recommend these to any insomniac.
Business response:
Dear Peter, Thank you for your comments and choosing the Wyndham Indianapolis West. We apologize for the alarm clock and will review our policy in the inspection process with all team members. We hope to see you again soon.
Just happy I had flip flops with me. Didn't want to walk in carpet. Damp and musty. Staff were nice but everyone in street clothes, you weren't sure who actually worked there.
Business response:
Dear Pam, thank you for your feedback. We have recently replaced carpet in guest corridors and some guest rooms and will check your room for issues immediately. I have forwarded your note on identifying staff to the department heads but do a weekly Blue Jeans for Charity collection for a different cause each month. We have raised several hundred dollars a month by participating in this but all team members should be wearning buttons to identify their participation and nametags to let you know they are staff of the hotel.
I have yet to stay here, as this was my first visit for a convention... but we had such a great time we're talking about staying next year. It was very clean even with all of the people walking around and booths set up.
The hotel has gone down the drain over the years that I've been staying there checked into my room found soap on the bottom of the door the next morning that we didn't see when we checked in found crumbs or watever it was on there phone system took room service all the way up till bout 6pm ish to come clean the room after i already went down to the front desk to ask 3 different times Saturday when I had even left towls outside the room and left the hanger up for fresh towels even on Friday night when it rained they had a tra... read more
Business response:
Dear Robert, Please excuse our delay in responding, as we have been only able to like posts and not respond. We are sorry to hear about your experience and are disappointed in the service levels you explained, while we work diligently to upgrade the hotel features and amenities with every opportunity. We would like to apologize personally, and would appreciate being able to connect off line. Please email us at akearney@wyndhamindianapoliswest.com if we can contact you via email.
Frequently asked questions about Wyndham Indianapolis West
How is Wyndham Indianapolis West rated?
Wyndham Indianapolis West has a 3.6 star rating with 3,089 reviews.
When is Wyndham Indianapolis West open?
Wyndham Indianapolis West is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com