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Wyndham Indianapolis West
- Hotels
- Indianapolis, IN
About this business
Wyndham Indianapolis West, initially known as Adam's Mark Hotel is a great option for those looking for a luxurious stay during their trip to Indianapolis. Not only is the hotel located close to numerous tourist attractions in Downtown Indianapolis, but it also has a number of meeting spaces and business amenities. The outdoor and indoor pools and the 24 hour fitness center also make it easy to stay in shape while you are in the hotel. The premium bedding, complimentary WiFi and comfy work desks are just some of the other re... read more
Location details
2544 Executive Dr, Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My key would not work the first time to get in our room, you had to do it several time before the door unlock.The beds was worn out, you sink in,made noises when you turned. The comforter and pillows smelled musty , they stink!! Our refrigerator did not work!! Milk got sour! Ice machine was taking away the day we arrived on our 4th floor. Had to either go up or down for a bucket of ice.the customer service desk was not friendly at all . When I check out , all the lady said was, ok your check out with a sourpuss on her face..... read more
Business response:
Dear Sherry, We are sorry to hear of your experience. Our team works extremely hard on providing clean and comfortable accommodations. We are sorry to hear that we failed to deliver the service and quality that we strive to achieve.
I was here for a convention that I have attended for the last three years, and the behavior of many of the staff was completely unacceptable. There are some really great staff people, but many of the management and security personal are extremely rude and unprofessional. I just watched a security guard yelling across the back lobby at a young woman because she questioned the attitude he was giving to another guest. I intend to contact their corporate offices as much of the behavior I have seen here is absolutely revolting, e... read more
Business response:
Dear Janessa, I am sorry to hear of your experience. Since we are a franchise hotel, I would appreciate your feedback as the managing partner to akearney@wyndhamindianapoliswest.com. I am hopeful to identify some details to develop our team from your additional feedback. Sincerely,…See More
This hotel would not be my choice but it was the location for our convention. Restaurant had limited food and you could only have roast beef today if you liked it. Starbucks like cafe was without muffins and their fruit for 2 of the 4 days. Pricey room service for breakfast. Bedding was not in good shape, hole in sheets.
Business response:
Dear Patty, though we do run limited menus to accommodate service for large convention groups, we have not scheduled a menu limited with only roast beef as a planned menu. We have forwarded your comments to our management team to determine any concerns with our menu execution. Please accept our apologies for the items you have noted. We will research and address these topics.
Went there for the 2018 KISS Indianapolis Expo. It was a great looking hotel.
Business response:
Thanks Ethan! We are happy to hear that you enjoyed your experience.
Front desk staff was rude, room service hung up on me and when I called back 30 mins later was told there was no room service that day. Tried get a cart, but none were ever available. Asked to reserve one since others were holding them in their rooms, but was told no. Should have a better idea where their carts are. The food served in the Hall was unsanitary, cheese and veggie toppings uncovered with a steady stream of people walking by at the KISS Expo. Not to mention the halls smelling of BO and onions. Wait staff and hous... read more
Business response:
Lisa, we are very sorry to hear of your experience and that details were missed during your stay. Though we have systems in place for the issues you described, it appears we failed to enforce our policies on items such as carts , pet rooms. I have forwarded your comments to our management to rectify these issues from repeating. Please let me know if there is anything I can do to restore your confidence. Feel free to message us at any time.
Its a nice spacious place, great for conventions or Expos. Other than limited restrooms, it was perfect....
RecommendedGreat place to have the Kiss expo' s. Enough rooms so we can have plenty of elbow room to enjoy the expo! Merchandise rooms, meet and greets, the question and answers and concert! Kiss expo always rocks, Wyndham is great to the fans that stay overnight as well as the fans that are just there for the day!!
Business response:
Thanks Debbie. We are fans too!
ace frehley and kiss convention right here in my back yard
I checked into this hotel around 8 pm. The room was boiling, and I asked the front desk “if I can change my room” they replied, “sorry sir the hotel is fully booked.” I said “fine.” The hotel staff brought me a fan to help me cool down; I turned the lights off. That’s when I felt some bugs crawling on my legs and the wall. I call down to the front desk again, and somehow they had a room available. For anyone else who wants to stay at this hotel, I hope you bring your bug spray.
Business response:
Dear Amit, We have thoroughly inspected your assigned room with no signs of bugs and have no reports of any activity prior to your stay. As a precaution we have scheduled an inspection by our expert vendor and will be happy to share the report with you.
Frequently asked questions about Wyndham Indianapolis West
How is Wyndham Indianapolis West rated?
Wyndham Indianapolis West has a 3.6 star rating with 3,013 reviews.
When is Wyndham Indianapolis West open?
Wyndham Indianapolis West is closed now. It will open at 9:00 a.m.
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