Westar Energy

Sean M. 

on BBB

2 years ago

Evergy is horrible! Their customer service is even worse. If weather knocks out your power you might as well ********* in a generator or huge cooler because it will be days before evergy gets the power back on. Dont call their customer service to inquire about when the power will be restored because they will have zero useful information and then they will tell you to direct your complaint to your insurance company. Not to mention your bills are going to be outrageously high even after you install THEIR Nest thermostat to co... read more

Alec D 

on BBB

2 years ago

Working with Evergy has been a horrible experience. We signed up for their ****** nest thermostat problem, and it was a HUGE mistake. They installed the thermostat while I was at work. When I got home, my AC was no longer working. I called them and they had someone come look at it after a couple of days. The technician put my old thermostat back on, but now my old thermostat wasn't working either. The tech said that there must be a problem with my furnace, and that there was nothing they could do. I called an electrician to ... read more

JaNiece W 

on BBB

2 years ago

IF I CAN GIVE NEGATIVE STARS I WOULD. THIS IS THE WORSE COMPANY EVER! THEY ARE STEALING MONEY. THERE IS NO WAY THESE UTILITY BILLS SHOULD BE THIS HIGH. AT THE POINT THAT IM READY TO JUST USE CANDLES BECAUSE WHO IN THEIR RIGHT MIND IS GOING TO KEEP PAYING THIS. SOMEONE NEEDS TO INVESTIGATE THIS COMPANY ASAP AND SHUT THEM DOWN. 

STEVEN C 

on BBB

2 years ago

You aren't as much a customer to them as you are a prisoner. There is no such thing as a benevolent monopoly. 

Christian G 

on BBB

2 years ago

Worst utility company ever. Storm knocked out a line. The line pulled the breaker box and meter box and pole out of the house. Siding and trim fell out due to the line. They told me to fix it and make it safe for them to connect their cable and turn light on again. I did. The city inspector passed my electricians work and marked it as an emergency for evergy to come out and connect it back. They had all of their notes mixed up. They kept giving us the run around. Its been almost a week. Still waiting on evergy. Still no serv... read more

Chris H 

on BBB

2 years ago

Con artist. Trying to charge me for an autopay not going through when I paid the **** in advance.This is why monopolies should be illegal 

LaKendra T 

on BBB

2 years ago

The worst utility company ever. Had a few issues including paying my ****,and they literally shut my service off 2hours later same day. Horrible customer service,would rather cut off your service than work with you. I asked for a payment arrangement,they told me all they could was extend the due date.!!!! Very unhappy with this company,should have kept it Westar,at least they worked with u a little better. 

Thelma T 

on BBB

2 years ago

Evergy should run more thorough background checks on their employees. A Employee of yours has threatened my life and has harassed me to the point Im in fear of my life. My personal information is in Evergys database and I was threatened by this particular employee that she will search me up & find my personal address to attack me. I will be hiring an attorney. I feel that Evergy has failed with keeping personal information of mine confidential, And Im terrified and do not feel safe. 

Phillip A 

on BBB

3 years ago

I am unable to login to my Evergy online account. Their website has a note to that effect, i.e. "customers report they are unable to connect to the Evergy website" Their advice? "Clear your cache, use another browser." SMH. Evergy is organized as an IOU - Investor Owned Utility, i.e. its run by a *********** ************************** that ONLY cares about their return on investment. Ain't it great to live in this era of late-stage capitalism?