Westar Energy

Scott T 

on BBB

a year ago

Imagine going to the doctor with a headache. You wait in the waiting room for 2 hours. You then are called into a room. A full 24 hours pass and the doctor enters. He is actually **********************. He glances at you, charges you full price and tells you they will have the results in a day, but it could take longer. Two months pass and you get a letter written in crayon that says you either have a brain tumor, or youre fine, and it will clear on its own, or not and you will die. This is what its like to interact with Eve... read more

Chris H 

on BBB

a year ago

Evergy bought the rights to my neighborhood about a year ago. We were told that we didnt have a choice but to switch. Before that, we had IPL and NEVER lost service. Weve since had two major instances where electricity has gone out for days with any updates. Its extremely hard to get in touch with their customer service and when you do, its awful experience. I was told the whole area is without power. I mentioned the fact that houses across the street have the same lines and never lost power BUT they are provided power by IP... read more

Roy W 

on BBB

a year ago

Worst service eve. A minor storm, took me down for more than four hours and still counting. It doesnt seem like they do any PM work on any of their equipment. 

Pamela M 

on BBB

a year ago

I believe this company is truly a predator. When they came to town, our bills had a huge jump and they also shortened the billing cycle to 30 days. Talking to them on the phone was like playing a part in an episode of the Twilight Zone.....they are masters of double talk. They are charging an astronomical higher amount for energy used between 4pm and 8pm, the very time when most people are using their appliances for preparing dinner and the other activities families do when the day is over and they are home together. This is... read more

steve G 

on BBB

a year ago

I THINK THEIR THE BIGGEST RIP OFF IN THE BUSINESS, I'VE GOT RENTAL PROPERTY THATS BEEN VACANT FOR OVER 2 MONTHS , AND THERE SAYING THE ELECTRIC BILL IS OVER $150 A MONTH WHEN THE ONLY THING IS ON IS A MOTION DETECTOR , THEN THEY'LL SEND A TECHNICIAN OUT AND SAY EVERYTHING IS FINE, THESE SMART METERS ARE THE BIGGEST RIP OFF TO THE CONSUMER, THEY CONTROL EVERYTHING FROM THE OFFICE , INCLUDING COVERING UP THE SMART BOARD 

Jordan K 

on BBB

a year ago

Pure and utter garbage. Zero accountability, zero information given yet they want you to pray a premium rate for absolute trash service 

Jana D 

on BBB

a year ago

The MOST HORRIBLE CUSTOMER SERVICE EVER!!!!!They have ZERO accountability and competition, so they do whatever and whenever they want!!!!!I absolutely HATE this company and am sending a formal complaint to the ****** 

Chad G 

on BBB

a year ago

Totally unacceptable behavior. Power turned off due to them saying I owe a $909 deposit. No warning. I've been living in my apartment the last 14 years and never had to pay a deposit. When I asked if I could have three days to pay it they laughed, hung up on me and lights out. Crock of a company and the supervisor is extremely rude. SMH 

Kristy C 

on BBB

a year ago

They are the worst company to deal with. Worst customer service. They should not be able to monopolize certain areas. They are heartless and money hungry. They shouldn't be able to charge a customer based on the apartment complex property usage. They should just charge the resident based on their individual usage.