Westar Energy

Alyssa W 

on BBB

a year ago

My house has lost power 7 times in the last 5 months. 4 of these instances were DAYS after bringing home my newborn baby when it was 104 degrees outside. I am sick and tired of hearing all of the excuses that the customer service reps spit out… “post COVID we haven’t been able to hire enough workers…”, “I have filed a complaint to our design team and they should reach out to you to discuss your problem…” (never happened). We spend HUNDREDS of dollars every month on our energy bill and we have NEVER had a late payment. We hav... read more

LaShurn R 

on BBB

a year ago

I called because I was unable to keep my payment arrangement due to medical reasons. I ask the agent if broken would they allow reset and he stated yes call back after next bill comes out. I was then told upon calling back that I would not be able to reset until I paid the full past due which was not explained to me. I ask for a supervisor who I asked if she could listen to the call. Even if she couldn’t do anything about my bill she would possibly beable to coach the agent so no one else would have this experience. She got ... read more

Mila J 

on BBB

a year ago

Money hungry company who will soon be part owners of Spire. Poorly trained customer service representatives who all will tell you different information. I have had my identity stolen in the past so I put a security block on my account years prior. I now want it removed due to the trouble it causes me when wanting to start service. I have to comply with all this personal information and documents just to have to wait an additional 3-5 days for a response and the reps will not remove it. I am now without power in my new apartm... read more

Scott S 

on BBB

a year ago

This business is a monopoly. My usage has not changed at all since I've lived here and in 5 years my bills have tripled. The entire business needs to be broken up into competing groups. 

Tamara F 

on BBB

a year ago

I am on a fixed income and cant always pay by the due date and asked if the late fee could be waived. No such luck. The gal just asked if SSI was the only income I had like I should have another source of income. So Im stuck with paying late fees. Great service for people who are struggling. 

Larry A 

on BBB

a year ago

Definitely taking advantage of having no competition. For ong me to pay in cash because there was a supposed declined payment I was never made aware of from last year. Found out because the would not accept card payment **** -23. They say I was declined in 22. ??. They don't care about customers because they don't have to. Ask the people in Brookside! 

JAMES AND CINDY H 

on BBB

a year ago

Evergy acts so staunch on the phone about playing by the rules. However, when brought to their attention about something that was their mistake, they make it the customers fault. For example. I called them when we moved back to Kansas City. I asked them to set up our account and then went online and have been paying for the bill and I have been the one that does all communication with them. Today, I called I to change something and they said I could not make changes as I am ont on the account! What? I set the account up! How... read more

Jordan A 

on BBB

a year ago

Evergy is a classic example of large companies caring more about money than providing a good service. Their costs just keep increasing somehow even though my usage doesn't change. Forget about trying to get ahold of customer service, I don't know if I have every been transferred that many times in a phone call. When Kansas City had a storm July 14th the only communication that they provided for the next 3-5 days trying to get power on across the city is, "We know there are outages, we are working on it." I am sure that their... read more

Jackson Y 

on BBB

a year ago

This used to be a straight forward company to work with. Phone calls could resolve issues in. Matter of minutes. Now they dont staff enough customer service representatives to handle call volume on a typical weekday. You cant find a number to call unless googling how to talk to a human at Evergy. This is not what the world should becoming more like. Please use this as an example of how monopolies are bad for us all. They spend their money on website design, yet I cant get a hold of anyone? If I had a choice I would drop Ever... read more