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West Shore Home
- Home Services
- Houston, TX
About this business
West Shore Home installs high-quality baths and showers in just one day. With over 15 years of experience in the bathroom remodeling space, our experts understand the needs of Houston homeowners. Attractive shower surrounds, accessibility features, and flexible financing are just a few reasons to renovate with us. West Shore Home is proud to bring happiness to the bathrooms of all our customers.
Location details
10551 Ella Blvd Suite 200, Houston, TX, 77038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
The entire process of dealing with West Shore Home (WHS) has been a complete and total nightmare! Homeowners should absolutely do their homework and absolutely not place an order for windows with WHS until they have completed their research! Search and read reviews. It’s a hook, line and sinker once they order the windows. I was contacted so many times and felt pressured / borderline harassed to have WHS rep come out for measurements. I’m currently waiting for my job to be fully completed due to wrong window styled ordered (... read more
Business response:
Ms. W******* has some valid concerns and we are working diligently to address them all. Our General Manager is working with her personally to ensure there are no more difficulties in finishing her project. Problems occur with less than 1% of West Shore Home projects, but when they do we will always own them and work to ensure that our customers are 100% satisfied with the outcome.
reviews · 2 ratings Photo of West Shore Home West ***** **** **** ******* ****** **** ***** **** ******** ***** ** ***** 4 minutes ago Worst experience of my life. Chose a brown out side for my sliding glass door. Salesman said, okay, all written up - initial here. Fool that I am, I trusted and initialed. Installers came with white frames. Called and was told I "forgot we changed it to white." Was told if I cancelled, I would be charged the entire $6,000. (tho the contract said 35% charge for cancellation, which would have b... read more
I am scared, I hope you can help BBB, this evening West Shore homes came to give me a quote on my shower. He stayed 1 hr 40 min. & wrote everything out. Showed me the cost I said it was alot of information would have my brother review. He said he needed a review of his work for his employer, was very uncomfortable with him watching. He said he needed me to sign it. Now I'm afraid he had me sign something else. He left & did not leave a business card or quote. Found it very strange. Please tell me how to handle this. I am on ... read more
Business response:
We are not sure what "review" Ms. Kohl would have signed as that is not part of our policy. Ms. Kohl did not sign a contract with us and is not scheduled for a project. We sincerely apologize that Ms. Kohl felt uncomfortable. If she would still like a quote from West Shore Home we could send a Sales Manager out for her consultation.
got quotes from wsh for 6 windows. price was $5700. could install within a week. found local contractor with same windows for $2500 with 3 week install. more than twice the price. had to force wsh rep to leave my house. do not do business with with west shore home.
DO NOT USE THEM!! $15,000 experience that doesn’t feel like it. During the process they made a leak go through our ceiling and it expanded downstairs. They tried fixing it and it stopped but we had ceiling damage. We had to call them to get them to come back. The phone call basically was the GM blaming us without even getting the full details he assumed it was our fault. He came out seen the damage and said oh this is not your fault my apologies. He then wanted to see the work that was done. Basically the caulking looked lik... read more
Business response:
We genuinely apologize to Mr. B***** for his experience and we will stand by him as our customer until he is 100% satisfied. That is why we have an A+ rating with the BBB. While issues occur with less than 1% of West Shore Home projects, when they do arise they become our top priority and we work diligently to resolve them. We have already repaired the damage to his ceiling and we stand ready to resolve all of his other concerns. We are working with Mr. B***** to find a time that is convenient for him to schedule a service a... read more
We had two bathrooms done in our home we just purchased. West Shore Home did not do a good job at all. They had to come back second day to tear wall down by window because the first time they did installation was very wrong. They do not clean area properly before preforming work. Research, research, read reviews, watch their work if hired.
Business response:
We certainly apologize to Mrs. M****** but we were able to stand by her as a customer in true West Shore Home fashion. We did indeed have an issue with a window kit during her installation. We immediately returned the next day and fixed the issue to her satisfaction. We offer the best warranties in the industry and we will always stand by the quality of our work.
False advertising: not a one day tub to shower conversion - more like from July 8-September 3, 2021 to correctly install and repair all the problems caused by the installation - did not clean up the bathroom after installation, multiple problems and many visits by "specialists". Presently mildew around the drain, when called was told they'd send me the list of approved cleaners again-they don't work on mold. This was the absolutely WORST experience I have ever had with a company. We paid the deposit by check, on installation... read more
Business response:
We apologize for Ms. King's experience. For those rare projects where an issue does arise we will always stand by our customers to fix the problem. We have been in contact with Ms. King at the highest levels of leadership in South Carolina and our General Manager has personally visited her home. We have also addressed all of her service issues to her satisfaction.
The experience with this company was very horrible first of all I was given One price then charged another price on the contract I was told my windows would be in by a certain date when they didn't arrive on this certain day I decided to cancel the order and miraculously the windows were available on the day. I haven't had the windows in a good 3 to 6 months and already have a cracked window which was reported in January now I'm told I was not going to have a new window until April. April comes and I'm told it'll be another ... read more
Business response:
We sincerely apologize to the Garmons. We are doing everything we can to work with our manufacturer to expedite the production of their window. This is an extremely custom shaped window and that is why it takes longer to be made. We will continue to work to speed this process up, and will stand by the Garmons until we have resolved their issue. The Garmons claims about West Shore Home changing the price are simply untrue. The Garmons were unhappy about the loan terms, specifically the interest rate, they agreed to with a thi... read more
On 2/2/2022 we had two doors installed. On a 25 degree day no plastic was put up to stop the cold air from coming in. wile 5 people worked on one door. After 8 hours they are about done and we find many problems. Gaps in both doors letting air inn. Door not shutting correctly. The chalking on outside was so bad was allready coming off. They fixed one door. The trim was cut so bad. Meaning not straight at all. When asked they blame someone that had left. The one door has a dent and is coming apart. The gap they cut a pice of ... read more
Business response:
Mr. P******'s concerns are legitimate and it is our top priority to resolve them all. Our Installation Manager is personally working with Mr. P****** to ensure that all issues are addressed to his complete satisfaction. Mr. P******'s experience is not one we want any West Shore Home customer to have. We own our mistakes and we will always make them right. We will always stand by our customers until their experience meets their expectations.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.6 star rating with 1,024 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.
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