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West Shore Home
- Home Services
- Houston, TX
About this business
Location details
10551 Ella Blvd Suite 200, Houston, TX, 77038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
False advertising: not a one day tub to shower conversion - more like from July 8-September 3, 2021 to correctly install and repair all the problems caused by the installation - did not clean up the bathroom after installation, multiple problems and many visits by "specialists". Presently mildew around the drain, when called was told they'd send me the list of approved cleaners again-they don't work on mold. This was the absolutely WORST experience I have ever had with a company. We paid the deposit by check, on installation... read more
Business response:
We apologize for Ms. King's experience. For those rare projects where an issue does arise we will always stand by our customers to fix the problem. We have been in contact with Ms. King at the highest levels of leadership in South Carolina and our General Manager has personally visited her home. We have also addressed all of her service issues to her satisfaction.
The experience with this company was very horrible first of all I was given One price then charged another price on the contract I was told my windows would be in by a certain date when they didn't arrive on this certain day I decided to cancel the order and miraculously the windows were available on the day. I haven't had the windows in a good 3 to 6 months and already have a cracked window which was reported in January now I'm told I was not going to have a new window until April. April comes and I'm told it'll be another ... read more
Business response:
We sincerely apologize to the Garmons. We are doing everything we can to work with our manufacturer to expedite the production of their window. This is an extremely custom shaped window and that is why it takes longer to be made. We will continue to work to speed this process up, and will stand by the Garmons until we have resolved their issue. The Garmons claims about West Shore Home changing the price are simply untrue. The Garmons were unhappy about the loan terms, specifically the interest rate, they agreed to with a thi... read more
The experience with this company was very horrible first of all I was given One price then charged another price on the contract I was told my windows would be in by a certain date when they didn't arrive on this certain day I decided to cancel the order and miraculously the windows were available on the day. I haven't had the windows in a good 3 to 6 months and already have a cracked window which was reported in January now I'm told I was not going to have a new window until April. April comes and I'm told it'll be another ... read more
Business response:
We sincerely apologize to the Garmons. We are doing everything we can to work with our manufacturer to expedite the production of their window. This is an extremely custom shaped window and that is why it takes longer to be made. We will continue to work to speed this process up, and will stand by the Garmons until we have resolved their issue. The Garmons claims about West Shore Home changing the price are simply untrue. The Garmons were unhappy about the loan terms, specifically the interest rate, they agreed to with a thi... read more
On 2/2/2022 we had two doors installed. On a 25 degree day no plastic was put up to stop the cold air from coming in. wile 5 people worked on one door. After 8 hours they are about done and we find many problems. Gaps in both doors letting air inn. Door not shutting correctly. The chalking on outside was so bad was allready coming off. They fixed one door. The trim was cut so bad. Meaning not straight at all. When asked they blame someone that had left. The one door has a dent and is coming apart. The gap they cut a pice of ... read more
Business response:
Mr. P******'s concerns are legitimate and it is our top priority to resolve them all. Our Installation Manager is personally working with Mr. P****** to ensure that all issues are addressed to his complete satisfaction. Mr. P******'s experience is not one we want any West Shore Home customer to have. We own our mistakes and we will always make them right. We will always stand by our customers until their experience meets their expectations.
On 2/2/2022 we had two doors installed. On a 25 degree day no plastic was put up to stop the cold air from coming in. wile 5 people worked on one door. After 8 hours they are about done and we find many problems. Gaps in both doors letting air inn. Door not shutting correctly. The chalking on outside was so bad was allready coming off. They fixed one door. The trim was cut so bad. Meaning not straight at all. When asked they blame someone that had left. The one door has a dent and is coming apart. The gap they cut a pice of ... read more
Business response:
Mr. P******'s concerns are legitimate and it is our top priority to resolve them all. Our Installation Manager is personally working with Mr. P****** to ensure that all issues are addressed to his complete satisfaction. Mr. P******'s experience is not one we want any West Shore Home customer to have. We own our mistakes and we will always make them right. We will always stand by our customers until their experience meets their expectations.
My husband contacted this company on getting our front window replaced. A guy named Noah came to the house asked us what we wanted and told us what he can give us. He never presented us with different options of windows that would be available to us. Another employee mentioned it to us. I contacted N9ah and stated we wanted to know about other options available. We already had a scheduled date in November to have the windows done. Noah never would call back or respond so I contacted the company and spoke to several people an... read more
Business response:
The breakdown in communications with Ms. W********* is unacceptable, and we sincerely apologize. Even though there are explanations for her experience we feel it is better to stand on our integrity, own this as our mistake, and make things right. We have provided Ms. W********* with all requested documents, and her rebate. We have rectified all issues to Ms. W*********'s satisfaction.
My husband contacted this company on getting our front window replaced. A guy named Noah came to the house asked us what we wanted and told us what he can give us. He never presented us with different options of windows that would be available to us. Another employee mentioned it to us. I contacted N9ah and stated we wanted to know about other options available. We already had a scheduled date in November to have the windows done. Noah never would call back or respond so I contacted the company and spoke to several people an... read more
Business response:
The breakdown in communications with Ms. W********* is unacceptable, and we sincerely apologize. Even though there are explanations for her experience we feel it is better to stand on our integrity, own this as our mistake, and make things right. We have provided Ms. W********* with all requested documents, and her rebate. We have rectified all issues to Ms. W*********'s satisfaction.
We responded to a media commercial back in December for a bathtub/shower remodel since we were already in the process of hiring a general contractor for two complete bathroom remodel projects (including one bathtub to shower conversion). Several days after the sales rep visit on December 6th 2021, we decided to move forward with just a bathtub replacement in one bathroom and a shower conversion in the other. We knew we were paying a premium price. But we wanted the one day convenience, reputation, and guarantee/warranty of a... read more
Business response:
We sincerely apologize to Mr. Tynes for the delay in getting his shower door installed. Our Director of Customer Service has personally been in contact with him to ensure the situation has been rectified. The customer experience is critically important to us and we have also addressed the breakdown in communication to ensure it does not happen again.
We responded to a media commercial back in December for a bathtub/shower remodel since we were already in the process of hiring a general contractor for two complete bathroom remodel projects (including one bathtub to shower conversion). Several days after the sales rep visit on December 6th 2021, we decided to move forward with just a bathtub replacement in one bathroom and a shower conversion in the other. We knew we were paying a premium price. But we wanted the one day convenience, reputation, and guarantee/warranty of a... read more
Business response:
We sincerely apologize to Mr. Tynes for the delay in getting his shower door installed. Our Director of Customer Service has personally been in contact with him to ensure the situation has been rectified. The customer experience is critically important to us and we have also addressed the breakdown in communication to ensure it does not happen again.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.7 star rating with 1,407 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.
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