This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
West Shore Home
- Home Services
- Houston, TX
About this business
West Shore Home installs high-quality baths and showers in just one day. With over 15 years of experience in the bathroom remodeling space, our experts understand the needs of Houston homeowners. Attractive shower surrounds, accessibility features, and flexible financing are just a few reasons to renovate with us. West Shore Home is proud to bring happiness to the bathrooms of all our customers.
Location details
10551 Ella Blvd Suite 200, Houston, TX, 77038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
My husband contacted this company on getting our front window replaced. A guy named Noah came to the house asked us what we wanted and told us what he can give us. He never presented us with different options of windows that would be available to us. Another employee mentioned it to us. I contacted N9ah and stated we wanted to know about other options available. We already had a scheduled date in November to have the windows done. Noah never would call back or respond so I contacted the company and spoke to several people an... read more
Business response:
The breakdown in communications with Ms. W********* is unacceptable, and we sincerely apologize. Even though there are explanations for her experience we feel it is better to stand on our integrity, own this as our mistake, and make things right. We have provided Ms. W********* with all requested documents, and her rebate. We have rectified all issues to Ms. W*********'s satisfaction.
We responded to a media commercial back in December for a bathtub/shower remodel since we were already in the process of hiring a general contractor for two complete bathroom remodel projects (including one bathtub to shower conversion). Several days after the sales rep visit on December 6th 2021, we decided to move forward with just a bathtub replacement in one bathroom and a shower conversion in the other. We knew we were paying a premium price. But we wanted the one day convenience, reputation, and guarantee/warranty of a... read more
Business response:
We sincerely apologize to Mr. Tynes for the delay in getting his shower door installed. Our Director of Customer Service has personally been in contact with him to ensure the situation has been rectified. The customer experience is critically important to us and we have also addressed the breakdown in communication to ensure it does not happen again.
review for walk in shower The installers, Blake M and Chandler M did a very nice job, were very professional, polite neat with their work.
Said I could get a free quote. Won’t give it without people coming in my home
Business response:
We would like to thank Mr. Adam's for his interest in West Shore Home, and we would be happy to provide him with a free quote. At West Shore Home we offer a wide variety of products and design options for a customer to choose from. Our products and designs are customized to meet the unique needs of each customer. In order for us to provide an accurate quote to Mr. Adams we request a consultation where he would design his dream bathroom. Once that is accomplished we leave him with an exact quote down to the penny.
Honestly I was super excited when I first decided to go through west shore. However come installation day it all changed. During removal they damaged a drain pipe and played it off as if it had been done before, mind you no water damage in the lower room. Paid over $600 to have a plumber come out and fix the issue and asked what could've caused it and was told that likely happened when removing the tub. Ok fine fixed it and wanted to file a complaint through them just to get a run around. Then when rescheduling to finish the... read more
Business response:
We have heard Mr. S*********'s concerns and responded in true West Shore Home fashion. His date of installation was 12/30/2021. During the demolition stage of his project a pre-existing plumbing issue was identified that was not related to West Shore Home. This issue caused the project to be placed on hold as we could not, in good conscience, install the bathroom with the existing plumbing issues. Our Customer Service team and General Manager we immediately in contact with him to help him resolve his concerns. We were able t... read more
It has been over a year & we are still having problems with our shower. Westshore has been here many times to "fix" our problems. When this happened my Husband said "I don't want them in my house anymore". NOW, we have mold in one of the shelves in our shower. Westshore touts "No mold or mildew from our remodels". WRONG!
Business response:
We apologize for the frustration Mrs. M****** has experienced. We offer the best warranties in the industry and we always stand by them. Every time Mrs. M****** has expressed a concern we have been right there to resolve them. We will continue to support Mrs. M****** and all of our West Shore Home customers.
Was helping my sister trying to locate a bath remodel company. Called West Shore Bath. After we talked with agent who asked what was needed. Agent wanted to know specifics such as name and address and zip. We told her the zip was 21215 and she asked whether it was Baltimore City or Baltimore County. When told Baltimore City she replied ' WE DO NOT GO INTO THE CITY. We asked why and she replied our trucks cannot manipulate city streets. Asked her for further clarification because we have large trucks and deliveries all the ti... read more
Business response:
Ms. M******* claims are simply untrue. The West Shore Home footprint does not extend into the city of Baltimore city as of yet. That is true for the entire city, not just her sisters area. We are working to be able to extend our area of operation and when we do so we would be more than happy to provide her sister with the West Shore Home experience. In no way did this have anything to do with race.
Very good job but their website could use working on to put in a review
2 stars for the installers who represented themselves very well. They arrived on time ready for work. They didn’t even know each other and had never worked together before but completed the job in one day. I wish I had read the reviews. The salesperson talked me out of installing the shower doors due to the size of the bathroom, however for over $10,000 a curtain just doesn’t justify the cost. The cheap shower head is definitely at the bottom of the bargain bin and water sprays out on my newly installed flooring also the wal... read more
Business response:
We would like to sincerely thank Ms. B**** for being a West Shore Home customer and apologize for her frustration. Our General Manager personally visited her home and we have addressed all of her concerns to her complete satisfaction. We are upgrading her shower head, installing additional accessories, and installing a shower door at no cost to her. Although Ms. B**** had some concerns we have stood by her as a West Shore Home customer and gone above and beyond to ensure she has a great experience. At West Shore Home we prid... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.6 star rating with 1,024 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com