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West Shore Home
- Home Services
- Houston, TX
About this business
West Shore Home installs high-quality baths and showers in just one day. With over 15 years of experience in the bathroom remodeling space, our experts understand the needs of Houston homeowners. Attractive shower surrounds, accessibility features, and flexible financing are just a few reasons to renovate with us. West Shore Home is proud to bring happiness to the bathrooms of all our customers.
Location details
10551 Ella Blvd Suite 200, Houston, TX, 77038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
False advertising free institutions are they kidding, how do they stay in business ??
Business response:
Thank you for your comment Mr. Bojoric but no, we are not kidding. At West Shore Home we strive to provide a great experience and great value for our customers. Yes, we often do run promotions on our installations.
I ordered a tub to shower install. I called to cancel my project due to price being way to high and I am being laid off. I received a call from the salesman who set up this project as I requested to talk to him. He waited 3 days before calling me back and when he did told me I cant cancel due to it being more than 3 days.He also told me the order was placed 3 weeks before,which is a lie. I called him within the week. He didnt get back to me. I just told him I refuse the work and DO NOT send anyone to my house. I also told hi... read more
Great Product, Professional Sales Person, Professional Installers. Need to work on the Logistics Manager. Our shower was redone in Sept. We got the shower in pretty quick. We were promised the bench would be at the warehouse in October. It is now almost February and we still do not have a bench. But we get that bill every month. Need to figure out how to fix this situation. Wait they gave us a $40 shower head(Which still hasn't showed up) and came and put the shower bar back up that fell last month. Hopefully we can get the ... read more
Business response:
We sincerely apologize to the Sheridans for the frustration. This was definitely a breakdown in communication on the part of West Shore Home and we own that. We would also like to thank the Sheridans for making us aware of this issue. The minute we became aware there was an issue we immediately reached out to the Sheridans and scheduled them for installation. We have also provided them with upgraded fixtures at no cost to make sure we are going above and beyond to make this right.
I'm appalled at the lack of professionalism by Westshore, a company that misled my elderly parents into a $13k remodel they didn't need, writing up a contract with no details as to what they were getting. When I asked the rep how they'd be able to tell what they were getting, he promised me he'd provide answers before their 3 day cutoff to cancel. He didn't. The rep talked my parents out of their initial plan to remove the tub and put in a shower, and even the deal he sold them on was not fulfilled - there was no low profile... read more
Business response:
We apologize for the confusion regarding what was agreed upon at the time of purchase. We have no record of the items mentioned being selected for purchase on the contract. WSH takes great pride in their customer satisfaction ratings, and in no way intended to mislead or take advantage of anyone. In the interest of customer satisfaction, we will gladly offer a Teak Seat, Grab Bars, and a Rainfall shower head to be installed at your earliest convenience.
The very best company to work with and there attention to detail is awesome all within one day by professional Barry A and Daniel G, thank you all for turning our main bath into a great delight A+ all the way
I noticed you are listing West point homes LLC a window replacement company,, but not their bathroom remodeling company. Where are the ratings for them.. My main complaint with West Shores is receiving an estimate for $19,000 and refusing to give me an itemized estimate. Many of the fixtures he showed me, shower head and handicap bars, I already have them and they are in excellent condition cuz they were replaced recently. yet he told me West Shore could not use my fixtures. I would have to purchase the ones that came with t... read more
We contracted West Shore Home on 10/7/22 for almost $15,000. When they were going to install a shower replacement, they canceled 2 times, that should have been a red flag for me. On 11/4 a crew came out to do the job, they damaged our ceiling, damaged a floor tile and destroyed an open shelf that we had on the wall. The next day we tried to take a shower, NO WATER. I contacted John S**** (GM at WSH) and after an argument he got a plumber to fix the issue. After the fix we realized that the wrong shower pan was installed and ... read more
On 12/3/2022, West Shore Home quoted a shower replacement job for me, and I applied for financing help to pay for it. But West Shore did not send me the loan documents. When I wanted them, they said they would not provide them until the job was done. They also said that the price listed in your contract is the price you pay. However, I didn't get a copy of the contract, only their Peace of Mind Pledge, and a quote of $16,241. This is not a contract, it's a quote. WSH would not provide me with a contract. WSH printed literatu... read more
it took 6 months for my shower to be installed. i have called multiple times for service request for them to fix issues that they damaged and still no one has called back. Going on 9 weeks and still nothing. When I call they assure me someone will contact me. Regional Manager and Install manager were supposed to contact me and come by as well, still nothing.
Business response:
We apologize to Mr. P**** for any lack of communication. Our General Manager has personally contacted him and addressed all issues.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.6 star rating with 1,024 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.
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