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West Shore Home
- Home Services
- Houston, TX
About this business
West Shore Home installs high-quality baths and showers in just one day. With over 15 years of experience in the bathroom remodeling space, our experts understand the needs of Houston homeowners. Attractive shower surrounds, accessibility features, and flexible financing are just a few reasons to renovate with us. West Shore Home is proud to bring happiness to the bathrooms of all our customers.
Location details
10551 Ella Blvd Suite 200, Houston, TX, 77038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
I have waited since December 2022 for my windows to be fixed. They installed them December 14, and did a lot of damage to my home, and one of the windows is broken. The man they sent out last week was high on marijuana, and did not do the work, left his trash on my porch, urinated in my driveway! And did not do any work that was needing to be done. I have a broken window pane, damage to my tile in my bathroom around the window that they installed, damage to my bathroom, window and damage to my dining room window, and I have ... read more
Business response:
We have heard Ms. R****'s frustration and responded accordingly. We are actively engaged with her in resolving all of her issues. At West Shore Home we will always stand by our customers and we will not stop until they are 100% satisfied.
December 9, 2022 I agreed to have West Shore come in and replace my tub to a walk in shower. I was told by the Sales Rep that the special for me was 60 months interest free on my payments. I signed away. Now after 3/4 payments, I find out from the finance company that that is not my agreement. It is for 15 years at a high interest rate. I have no words for West Shore. I had a problem after the walk in shower was installed. I emailed the Sales Rep, and guess what, no response. I honestly feel that once you sign and the work i... read more
Business response:
While we do apologize to Ms. O***** for her frustrations, there is definitely further detail and explanation. Ms. O***** had to agree to her loan terms independently with her lender. West Shore Home is not a lender, and did not provide the terms of her loan. She agreed to, and signed for, those terms with that 3rd party lender.
I used west shore home to renovate my bathroom shower. They first to a long time to start. Yes they did the renovations in 1 day. The problem I have with them is they say there is no interest for 12 months. They charged us interest from the first bill. Just a total rip off when it comes to saving. There was no saving.it was actually more because they charged interest from the beginning. Stay away.
Business response:
We understand Ms. Abraham's frustration but West Shore Home does not finance projects in-house, nor do we charge a customer interest. Ms. Abraham has a loan with a third party lender and the terms of that loan were agreed on between Ms. Abraham and the lending company. If Ms. Abraham has an issue with the terms of her financing she will have to work with her lending company to address them.
i contacted West shore for a free quote on my bathroom, i told the sales rep that i wanted to take out the tub to make it a walk in shower. I also told him i wanted them to remove a wall to enlarge the shower. He told me they could do that, i would just have to build the other side of the wall. i was completely fine with that due to me being handy and renovating my own house little by little. When i was time to go over the specks he verbally went over the contract and talked about pushing the wall back 12 inches as discussed... read more
Impact windows were partially installed 12/31/22. One window was defective (cracked). Supervisor took photos and stated replacement would be ordered asap. After having roof repair on 1/18/2023 , West Shore crew came out 1/27/23. They finished exterior, but did not have replacement window to finish job and order inspection. The foreman would not leave without final payment. The job IS NOT complete but the office supervisor insisted, so we paid. We made f/u call early February and the Cust. Svc. rep requested we take photos an... read more
I askedWest Shore to come and provide estimates on 2 bathroom shower installations. Salesman quoted for a single 30x60 shower base, acrylic surround, black diverter and handholds and glass door. Included demo, cleanup and 12 month labor and material guarantee...$17,000! 2 workers complete in one day. That is outrageous! A complete waste of my time and a scam for the uninformed. Stay away.
Business response:
We would like to thank Mr. M***** for his time and for considering West Shore Home for his project. We understand that our products and services are not for everyone. We offer some of the best custom designed projects in the industry, industry leading warranties, with fast and convenient installations.
My wife and I recently had our walk in shower installed. The installers were terrific with excellent skills and terrific customer service. We are very happy with the end result. However, looking back on the experience, we realized that we were "strong-armed" into making the purchase: "This offer is only good for tonight." Due to our ignorance, we signed the sales agreement. After doing much research, we discovered that we way overpaid for what we received. Curious as to the breakdown of the cost, I emailed our sales person, ... read more
West Shore Homes came out to our home in Rineyville, KY. We have an updated and recently renovated home, about 3000 sq ft, so we are VERY on track and up to speed on cost, time, and handling contractors. We have a 36 x 36” walk in shower that we were interested in letting West Shore take care of because of their quick installation. West Shore came out and gave us their sales pitch with multiple options and price points. We decided on some of the least expensive options and continued to tell the gentleman our plans, timeline,... read more
Business response:
We would like to thank the Eaton's for their time and for considering West Shore Home for their project. We understand that our products and services are not for everyone. We offer some of the best custom designed projects in the industry, industry leading warranties, with fast and convenient installations.
The sales rep. did not tell me what I thought was a contract was actually a Project Summary" and my signature on the blank IPad was the for the binding contract. When I received the contract it was almost $5,000 more than what was on the "Project Summary". I asked for a copy of the paper I signed at my home and was told they do not keep those. I was also suppose to have one year financing with no interest and did not receive that.. The sales rep. first showed me the price and he was told I could not afford that, then showed ... read more
Business response:
We apologize to Ms. Mozingo for her confusion regarding pricing. The quote she is speaking of was a quote for an entirely different project she inquired about in 2019. The pricing for her current project is for exactly what she designed. She signed a contract with West Shore for the scope and price of the project. She also signed additional loan applications and loan documents with a third party lender. These documents were signed outside of West Shore Home with an entirely separate lending company. Those documents also clea... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.6 star rating with 1,024 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.
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