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West Shore Home
- Home Services
- Houston, TX
About this business
West Shore Home installs high-quality baths and showers in just one day. With over 15 years of experience in the bathroom remodeling space, our experts understand the needs of Houston homeowners. Attractive shower surrounds, accessibility features, and flexible financing are just a few reasons to renovate with us. West Shore Home is proud to bring happiness to the bathrooms of all our customers.
Location details
10551 Ella Blvd Suite 200, Houston, TX, 77038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
they came out set up to have a tub change to just shower everything was all set said would be 4 to 6 weeks I seen a commercial from west shore saying they can get it done in a month so I called the company to fine out when my shower would be done since they were adversting 30 days I was told my order had been canceled I was not informed about that I sign all the paper work and had the finance all done they said the finance fail through but no one called to tell me that I could have gotten the money if I would have had a choo... read more
Business response:
We apologize to Ms. E****** that we are unable to go through with her project. She was not able to obtain financing for the project. She also does not own the home she is in. It is West Shore Home policy that we only contract with the owner of the property.
Design Consultant, Jason K*** showed us different shower schemes We told him which two shower designs we liked. He gave us an initial quote of $29,174, we told him we could not afford that price. He said" I will do some number crunching came back with quote $19,174 we got a military discount, discount for buying that night and another discount". We agreed. I signed electronic agreement. He stated everything we were getting and the price of 19174 .Everything would be sent to my Email which he verified thrice I never received ... read more
Business response:
We sincerely apologize for any miscommunication with Mr. Jones regarding contract price. West Shore Home take great pride in always conducting business with integrity and honesty. We will look into this matter and address this internally. Should we identify any concerns we will take all necessary steps to make the situation right.
I deeply regret choosing this company! I live in the Upper Marlboro MD area. The West Home Shore Representative (Landon) arrived at my home for what ended in a 6-hour consultation. I literally dosed off in my recliner while he put the documents together for my signature, leaving with an estimated $5000 down deposit. Afterward, I observed a drastic decline in his customer service; Instead of calling about the mistake he'd made in the contract, Landon texted several times (with no greeting) pressuring me to re-sign to terms I ... read more
Business response:
We sincerely apologize to Mr. G****** for any difficulty in communicating with his Design Consultant. We will make 100% sure that the rest of his project goes smoothly and that he loves his new bathroom.
On the initial visit from West Shore, the representative stated, with WSH windows, they would guarantee, our electric bill would be half, the second visit, another representative told us that was wrong. Throughout the presentation he talked about the lifetime warranty and that it was transferable. I received a call from WSH, regarding. a window to be replaced, talking with the representative, I was informed it is a limited warranty,after the first year , I would have to pay, a service fee of 125 dollars and 75 dollars after ... read more
Business response:
We sincerely apologize for any miscommunication with Mr. J******. He does indeed have a lifetime warranty on his windows, and a 1 year warranty on workmanship. One of his windows was received damaged from the manufacturer and Mr. J******'s issue is completely covered under warranty.
The team lead by Johan with Ivan & Matt did a wonderful job. They arrived on time and worked continuously. They were respectful. They finished within the allotted time. When they were done, Johan took the time to listen & explain any questions we had. I would highly recommend West Shore Home to anyone.
I had a problem with my shower and Jason from West Shore fixed my problem with no charge to me. He was patient and explained every step of what he did. I would recommend everyone to put their faith on this company. Ask for Jason!!!
Originally, started with ******* *******. West Shore took over and they have terrible customer service. I have been trying for weeks to get a window repaired and all I get is someone will call me back. I know if I was planning on purchasing multiple windows, they would be calling back immediately. I would advise anyone thinking of dealing with them, go somewhere else. I had two houses done and ******* did them and now West Shore doesn’t to deal with past customers. Well, that’s fine because I do have additional houses that n... read more
Worst Company Ever!!!!!!! Westshore Homes Bath people are very unprofessional, I left several messages regarding a shower ?? that leaks tremendously to the point my basement is flooded due to the unfinished work by their contractors and I have NOT received any calls to rectify the situation. I give them a zero on professionalism.
Business response:
Ms. P*** contacted us on 5/12 at 2:08pm about her issue. By 3:25pm we were on the phone with her and prepared to immediately send our Service Technician out for repair. Ms. P*** requested we schedule her on 5/18 so her husband could be home when our Service Tech arrived. We take great pride at immediately addressing any customer concern and we definitely did so here. Our customers are extremely important to us and we always react quickly to resolve any and all issues.
Negative 5 stars is what they deserve. This is a 2nd complaint about West Shore Home, LLC due to an unsatisfactory product, workmanship & the Co. over all. Their TV advertisements are full of lies and deceptions. A project that started on Nov 4, 22 has yet to be completed to our satisfaction. We are highly disgusted and dissatisfied by their lies and taking advantage of the elderly. Information they advertise on TV is deceptive and full of lies. Their free 1 day installation being fast, easy and stress free, LIES (it has bee... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.6 star rating with 1,024 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.
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