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Toyota of Dallas
- Car Dealers
- Dallas, TX
About this business
Our Toyota dealership has served the Dallas metropolitan area since 1974. In addition to offering Toyota sales and service, and being a multi-time Toyota President’s Award winner, we’re dedicated to giving back to the community. We have sponsored events and organizations such as the USMC Toys for Tots program, Operation Once in a Lifetime, North Texas Crime Commission and Town North YMCA. At our Toyota dealership, we work hard to deliver excellence. We boast a wide selection of new and used Toyota cars, as well a... read more
Location details
2610 Forest Ln, Dallas, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Service representative was very professional. Repair work was done on-time. Overall I am pleased.
Business response:
Thank you for the positive review! We're happy to hear you had a smooth experience with our service department. Professionalism and timely repairs are what we strive for at every visit. Thank you again for choosing Toyota of Dallas, and we look forward to serving you again soon!
Called to ask about a few vehicles on their website and what the out-the-door price would be. The woman on the phone said the price is always the online price plus an additional $1,995 charged to clean and get the car ready to be sold, but they can "usually take that off." I said fine, send me the OTD price on a few specific vehicles based on the internet price without that fee and that I would be calling her in a few days after comparing those with others I was looking at. She agreed, but the next day I was hammered with ca... read more
Business response:
Thank you for taking the time to share your recent experience with us. We sincerely apologize that your initial phone call and subsequent interactions did not reflect the exceptional customer service we strive to provide. We understand your frustration with the undisclosed fees and the high-pressure tactics used during your communication with the sales team. This absolutely does not represent how we want our customers to feel, and we appreciate you bringing this to our attention. Thank you for sharing your feedback with our ... read more
DO NOT under any circumstances deal with this company. They have shady and unlawful business practices with zero accountably . Rosa was my salesperson. Rosa told me the warranty I was buying and the specifics of the warranty when I was buying the car . So I brought the car and promised warranty that in words "covers everything expect the battery for three years or 36,000 more miles" for 3,000$. Turns out the warranty I was actually sold doesn't cover what I promised, it doesn't cover anything. Even when was signing the paper... read more
Business response:
Thank you for taking the time to share your experience at our dealership. We sincerely apologize that you feel the warranty you purchased did not meet your expectations and that the coverage details were not clearly communicated. We take such allegations very seriously. At Toyota of Dallas, we are committed to transparency and customer satisfaction. We strive to ensure our customers understand the terms and conditions of any warranty they purchase. We understand your frustration and anger, especially with the car issues you'... read more
Price tease with Alejandra and Shelby. The posted price is nowhere close to the real price. They raised the online price by $1000 within 4 hours after initial contact. There is at least $2000 of additional dealer add-ons. Made offer at original price + full add-ons + TTL, and was rejected as $6000 under market. That's a pretty big delta.
Business response:
Thank you for taking the time to share your experience with Alejandra and Shelby regarding a vehicle you saw online. We understand your frustration with the price discrepancy. We value your business and hope you'll give us another chance. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com and we will do our best to make this better.
I purchased my vehicle in January and still do NOT have my registration papers or license plate. I am on my second temp tags and they expire in 4 days without anyone from the dealership contacting me back. The reason you ask? They sold this vehicle to me without a title after lying saying they had one. This isn’t all. In my paperwork they wrote to owe me a second key that I had to harass them for 1.5 months. The manager told me while I was asking where it was that he didn’t have to give it to me that he had a month to get it... read more
Business response:
We sincerely apologize for the unacceptable delays and frustration you've experienced regarding your vehicle registration, license plate, and missing key fob. We understand why you're frustrated and hesitant to recommend our dealership. We are committed to regaining your trust by resolving these issues promptly and professionally. We value your business and deeply regret this negative experience. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com and we will do our best to make this better.
Nothing but bad experience here. Scammers charged me 1000 to buy the vehicle i had a lease on in the name of documentation and other fees.
Business response:
Hi there, we're sorry to hear about your experience. We take these allegations seriously and would like to investigate further. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com, with more details so we can address this issue promptly. Thank you for bringing this to our attention.
Bait and Switch Dealer The sales manager, Benjamin Wilhite, hinted we should come early before the weekend for the rare car. I verified the price, VIN, markup, and if there were any extra fees over the phone. Everything matched, and there was no markup or dealer fees. When we arrived during rush hour, the salesman, Tijan, told us the car had already been reserved long ago. He then tried to sell other vehicles instead—no apologies, acting just like his daily routine. After he found out his strategies were not working, he had ... read more
Sold me a truck with a bad trans, cracked windshield, squealing brakes. Unacceptable customer support after the sale. I own a. Dealership and I’d definitely be taking care of my customers dropping 60k
Business response:
Hi Micah, thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered. We strive to provide excellent service and will take your comments into consideration to improve our processes. If there's anything specific we can assist you with, Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com
This is my second purchase from Toyota of Dallas. In my research, they tend to have the better inventory selection. My first purchase was in 2016 and it was a decent experience. Nothing amazing and nothing bad. Fast forward to 2023 (November). Once again a decent experience. Sales team wasn’t pushy or over bearing. Negotiations were pretty simple and straightforward. That being said, I very much dislike dealerships that add on crap as a dealer added package. I don’t care about some crap paint protection “seal”. I rarely need... read more
Business response:
We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership. If you would like to discuss your concerns in more detail or if there's any... read more
Frequently asked questions about Toyota of Dallas
How is Toyota of Dallas rated?
Toyota of Dallas has a 4.3 star rating with 17,379 reviews.
When is Toyota of Dallas open?
Toyota of Dallas is open now. It will close at 8:00 p.m.
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