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Toyota of Dallas
- Car Dealers
- Dallas, TX
About this business
Location details
2610 Forest Ln, Dallas, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The wait took longer than expected. ..and i ended up with a chip in my window, and can't say if it happened during the tow or while it set for service
Business response:
Thank you for taking the time to share your experience with us. We understand that longer wait times can be frustrating, and we appreciate your patience during your service visit. We also recognize your concern about the chip that appeared in your window and understand the uncertainty about when it may have occurred. Your feedback helps us identify areas where we can improve our service process and communication. We value your business and hope to provide you with a more seamless experience in the future.
Friendly and very fast service. My service personnel was very professional I receive attention as soon as I drive in and was told someone will be with me shortly, not long, my service personnel came and took over, he was very friendly and worked hand in hand with me to see that I got the right service and satisfaction
Business response:
We deeply appreciate your wonderful feedback about the quick and welcoming service you experienced. It brings us great joy to hear that our team provided you with prompt attention from the moment you arrived and that your service representative worked closely with you throughout the process. Your recognition of the professional and collaborative approach means so much to us at Toyota of Dallas. We are thrilled that you received the quality service and satisfaction you deserved, and we look forward to continuing to serve you ... read more
Rapid knowledgeable very helpful and will work him again I recommend the service to my friends and family Also any questions please ask!!!
Business response:
We are elated to hear about your positive experience with our team. Your comments about receiving rapid and knowledgeable assistance truly mean a lot to us. We understand how important it is to have helpful support when you need it most, and we're thrilled that we were able to meet your expectations. It's wonderful to know that you feel confident recommending our services to your friends and family - there's no better compliment than a personal recommendation. We genuinely appreciate you taking the time to share your experie... read more
Trei was awesome! He was personable, maintained eye contact, and never made me feel like a nuisance the way I’ve experienced at other Toyota dealerships. He was genuinely kind, incredibly fast, and efficient throughout the entire process. Excellent customer service from start to finish. 10 out of 10!
Business response:
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you received such exceptional service throughout your visit. It's fantastic that you felt welcomed and valued as a customer, with someone who was both personable and maintained great communication with you. We take pride in ensuring our customers never feel like they're being a bother, and we're delighted that this approach made such a positive difference for you. Your recognition of the genuine kindness, speed, and efficiency you experience... read more
Good It's an overall good experience I like this place above other Toyota dealerships. I have no complaints.
Business response:
We are glad to hear about your positive experience with us. It means so much to know that you prefer our dealership over other options and that your overall visit met your expectations. Your satisfaction is what drives us to maintain the high standards you experienced. We truly appreciate you taking the time to share your feedback and look forward to continuing to serve you in the future.
Joe was super helpful and nice, he calmly assisted me through the whole process greatly.
Business response:
We are thrilled to hear about your wonderful experience with our team. It's fantastic to know that you received such excellent assistance throughout your entire visit. Having a team member who can guide customers through each step with patience and care is exactly what we strive for at Toyota of Dallas. Your feedback about the helpful and calm support you received means so much to us. Thank you for taking the time to share your positive experience with others.
Professional. Helpful. Music inside is a little louder than expected,especially when making a deal. Good experience
Business response:
We are overjoyed to hear about your positive experience with our team. Your feedback about our professional and helpful service means a great deal to us. We understand that the music volume in our showroom was higher than you anticipated during your visit, and we appreciate you bringing this to our attention as it helps us create a more comfortable environment for our customers. We're delighted that despite this, you had a good overall experience and we look forward to serving you again in the future.
Knowledgeable and straight to the point. Great at explaining rationale for the difference services needed.
Business response:
We are thrilled to hear about your positive experience with our team. Your feedback about our knowledgeable approach and clear communication means so much to us. We're pleased that our team was able to provide you with straightforward explanations about the different services and help you understand the reasoning behind our recommendations. Thank you for taking the time to share your experience.
Entire experience spent dodging unnecessary service charges.. main issue was that I specifically told Desirae I only wanted an oil change but she requested a tire alignment check anyway. She had me sign the paperwork first, then wrote the additional services on the paper afterward, adding on a $160 tire alignment. When I asked if it is needed, she insisted that yes it is. My car is just over 1 year old and the oil change / rotation was free of charge. Definitely felt tricked into getting unnecessary add services. Lost my tru... read more
Business response:
Your concerns are noted, and we understand your frustration. The trust between our customers and our team is something we value deeply, and we recognize that the experience you described fell short of the service that we strive to provide. Your feedback helps us identify areas where we can improve our communication and ensure customers feel confident about the services they receive. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Relations Manag... read more
Frequently asked questions about Toyota of Dallas
How is Toyota of Dallas rated?
Toyota of Dallas has a 4.3 star rating with 22,086 reviews.
When is Toyota of Dallas open?
Toyota of Dallas is closed now. It will open at 7:00 a.m.
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