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Toyota of Dallas
- Car Dealers
- Dallas, TX
About this business
Our Toyota dealership has served the Dallas metropolitan area since 1974. In addition to offering Toyota sales and service, and being a multi-time Toyota President’s Award winner, we’re dedicated to giving back to the community. We have sponsored events and organizations such as the USMC Toys for Tots program, Operation Once in a Lifetime, North Texas Crime Commission and Town North YMCA. At our Toyota dealership, we work hard to deliver excellence. We boast a wide selection of new and used Toyota cars, as well a... read more
Location details
2610 Forest Ln, Dallas, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Toyota of Dallas did not perform my state inspection correctly, so my registration was denied by the state. When I called to get a refund for this service, they acknowledged their error and claimed I had to come to the dealership to get a refund. I had to be physically present for a refund? When I told them I am unable to come to the dealership because of my work hours, they told me there was nothing else they could do and I was basically out of luck. Now I have to go somewhere else to get my car inspected again and pay for ... read more
Business response:
We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership. If you would like to discuss your concerns in more detail or if there's any... read more
Peter Villa was knowledgeable and courteous. We are extremely happy with our brand new hybrid Corolla.
Business response:
Hi there, Thank you for your review. We are so happy to hear that Peter provided you with excellent service! Thank you for your kind words and patronage. We look forward to working with you again.
Peter Villa was super fun to work with we love our car! ! 2024 RAV4 hybrid
Business response:
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!
Dezmond did good helping me out today thank you so much good job today p
Business response:
Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your a... read more
Tried to Work a deal out of state, agreed on rate and payment then came to find out they only sent myself and lied to lenders about my income instead of sending both me and boyfriend after I told them it needed to be both us on loan. They sent me to 9 different banks also, with lying about my income so if i try to go anywhere else using those same banks with my correct income I will not get an approval. Then told me I could use my own financing but the bank would need to cover my registration and taxes etc because it was too... read more
Business response:
We are deeply concerned to hear that you felt misled during your experience with our dealership and the banks. We want to assure you that honesty and transparency are core values for us, and we take your concerns seriously. To better understand the specific circumstances of your experience and address your concerns, we kindly request more information or details about the situation. Your feedback is essential in helping us identify any issues and ensure that our customers receive accurate and honest information. Please contac... read more
Went in looking for a Rav4 and was "helped" by Keith Devereaux. I had an awful experience with him. The music was loud and when he asked if it bothered me I said yes and he claimed there was nothing he could do about it. He wanted to talk about financing, how I would pay for the vehicle, and requested to run my credit before I even looked at any cars. When I told him the specifics of what I wanted in a car he said he had to talk to his manager and find a car that fit my needs, 20 minutes later he came back and showed me a Co... read more
Business response:
We're genuinely sorry to hear about your unsatisfactory sales experience. Providing excellent customer service is of the utmost importance to us, and we deeply regret any disappointment you've encountered. Your feedback is valuable, as it allows us to address areas where we can improve. We would appreciate the opportunity to learn more about your specific situation. If you're willing, please reach out to us directly so we can gather more details and work towards a solution. Your satisfaction is our priority, and we hope to h... read more
I call before to make sure they have available the SUV I want. Peter (sales person) confirmed and made an appointment the same day. When arrived the SUV they confirmed was not available and they just wanted me to get another one. Next time just tell the truth.
Business response:
We're sorry to hear about your disappointment regarding the availability of the car. Our inventory can change quickly, and we understand how frustrating it can be when a desired vehicle is no longer available. We apologize for any inconvenience this may have caused. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com and we will do our best to make this better.
Totaled my 22 Camry, I have called over a half dozen times and talked on chat 3 times and I haven't had a return phone call yet. Finance Manager's voice mail is full. What do you have to do to get someone to return your call. I need them to cancel my GAP insurance so I can finish getting my car paid off and this will never happen if they don't ever return my calls.
Business response:
We apologize for the difficulties you experienced in reaching us by phone. We understand how frustrating it can be not to receive timely responses. Your feedback is important, and we are actively working to improve our communication channels to provide better assistance to our customers. We encourage you to visit our store in person, where we can address your concerns directly and ensure that your needs are met. We appreciate your patience and hope for the opportunity to make things right.
Very bad communication with Alec Raetz in Service. Would not recommend this Dealership service department to anyone
Business response:
We apologize for any inconvenience or dissatisfaction you experienced during your recent service visit. Providing excellent service is a top priority for us, and we are disappointed to hear that we did not meet your expectations. To address your concerns and ensure we improve our service standards, we would appreciate more specific information about the issues you faced. Please contact us directly so that we can discuss your experience in detail and work towards a resolution. Please contact our Customer Relations Manager, Vi... read more
Frequently asked questions about Toyota of Dallas
How is Toyota of Dallas rated?
Toyota of Dallas has a 4.3 star rating with 17,379 reviews.
When is Toyota of Dallas open?
Toyota of Dallas is open now. It will close at 8:00 p.m.
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