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Toyota of Dallas
- Car Dealers
- Dallas, TX
About this business
Location details
2610 Forest Ln, Dallas, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I had a good experience working with Luis for the first time. Will come back to this location.
Business response:
We truly appreciate your trust in choosing us and look forward to serving you again in the future. Your feedback means a great deal to us and helps us continue providing exceptional service to all our customers.
Very honest and straightforward He was very honest and straightforward with pricing and labor He was very honest and straightforward with pricing and labor I would recommend him.
Business response:
Thank you for your review! We truly appreciate your feedback about our honest and straightforward approach to pricing and labor. Your recommendation means the world to us, and we're grateful for the trust you've placed in our team.
Checking was smooth and quick, work was explained thoroughly. Done on time. Arrival and check in was quick and easy. Luis explained the work to be done thoroughly. Work was completed on time.
Business response:
Thank you for your positive feedback! We're delighted that your check-in was smooth and quick, and that Luis thoroughly explained the work. We appreciate you taking the time to share your experience with us at Toyota of Dallas.
Punctuality can be improved. I was made to wait after arriving in time for appointment
Business response:
We appreciate your feedback and understand how important timely service is when arriving for a scheduled appointment. Our team works hard to keep visits running as efficiently as possible, and your comments help us identify areas where we can improve the overall experience. We value the opportunity to better serve you in the future. Please contact our Customer Relations Manager, Vianney Pedroza, at Vianney@toyotaofdallas.com so we can follow up with you directly.
Part needed to ordered and had to pay, did this on a Friday. Apparently service advisor was off and I tried calling several times and no one returned my call until Wednesday. Not happy with the lack of customer service.
Business response:
Thank you for sharing your experience with us. We understand how important timely communication and follow-up are during the service process, and we regret that your recent interaction did not meet those expectations. Our team remains committed to providing attentive support and improving the overall customer experience. Please contact our Customer Relations Manager, Vianney Pedroza, at Vianney@toyotaofdallas.com so we can assist you further.
Great service, Joe in service department helped me with all my questions with great communication along the way
Business response:
We're glad to hear about your wonderful experience with our service team! Your feedback about the excellent communication and helpful assistance truly means a lot to us. Thank you for choosing Toyota of Dallas and for sharing your positive experience.
I waited so long and this time I wasn't getting updates of the service through your website as the previous maintenance I did. No video of the work done was shared this time. I always get a shop and disposals charge added that were never mentioned on the initial quote. Dealership stole/exchanged one of my Lexus tire valve cap (especial cap with Lexus logo on it) I don't understand why the purpose of removing them if tire pressure was still high as I had it.
Business response:
We appreciate you taking the time to provide detailed feedback regarding your recent service experience. Consistency in communication, transparency in service-related charges, and careful attention to vehicle condition are all important parts of the customer experience our team strives to provide. Feedback regarding service updates, billing clarity, and vehicle-related concerns is taken seriously as we continue working to improve our processes. We would value the opportunity to better understand the details of your visit and... read more
Great dealership. Desi makes the service experience a pleasure. Nice waiting area with snacks and sodas available for purchase.
Business response:
We are utterly delighted to hear about your wonderful experience at Toyota of Dallas. Your feedback about our dealership truly means a lot to us. We're so pleased that our service made your visit enjoyable and that you found value in the comfortable waiting area amenities we provide. Your satisfaction is what drives us to maintain the high standards you experienced, and we genuinely appreciate you taking the time to share your positive thoughts with others.
Quick, friendly and always there to take care of all my needs. Greg was great at explaining everything that I needed. I would definitely recommend and will be back!
Business response:
We are absolutely thrilled to hear about your wonderful experience with us. Your feedback about receiving quick and friendly service really means so much to our team. We're delighted that Greg provided clear explanations for everything you needed and made your visit so positive. Thank you for recommending Toyota of Dallas - we truly appreciate your trust in us and look forward to serving you again in the future.
Frequently asked questions about Toyota of Dallas
How is Toyota of Dallas rated?
Toyota of Dallas has a 4.3 star rating with 22,086 reviews.
When is Toyota of Dallas open?
Toyota of Dallas is closed now. It will open at 7:00 a.m.
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