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Toyota of Dallas
- Car Dealers
- Dallas, TX
About this business
Our Toyota dealership has served the Dallas metropolitan area since 1974. In addition to offering Toyota sales and service, and being a multi-time Toyota President’s Award winner, we’re dedicated to giving back to the community. We have sponsored events and organizations such as the USMC Toys for Tots program, Operation Once in a Lifetime, North Texas Crime Commission and Town North YMCA. At our Toyota dealership, we work hard to deliver excellence. We boast a wide selection of new and used Toyota cars, as well a... read more
Location details
2610 Forest Ln, Dallas, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
It was my first oil change for my new Sienna . They gave me the car without rotating the tire and filling the air. When I checked the receipt this dealership charged to Toyota $132.35 for oil change , tire rotation, top up the fluids and checking hybrid batteries . Once I raceived my car back I noticed that tire rotation was not performed and not fill the tire pressure . I noticed this issue to the Service specialist Gregory Harris and he told me technician may forgot that. They took back my car for tire rotation and filling... read more
Business response:
Thank you for sharing your experience with us. We apologize for the issues you encountered during your visit for your Sienna's oil change. Your concerns about the tire rotation, tire pressure, and the attempted additional charges do not reflect the standard of service we strive to provide. We appreciate your feedback as it helps us improve. For further assistance or to discuss this matter in more detail, please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. We value your business and hope to ... read more
Terrible customer service. Non transparent with pricing. Drove to get a discount ended up with a crappy service advisor and zero discount.
Business response:
Thank you for bringing this to our attention. We’re sorry to hear about your recent experience and the issues with service and pricing. This is not the level of service we aim to provide. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. Vianney will work with you to address your concerns and ensure a resolution. We appreciate your feedback and hope to have the opportunity to make things right.
Great Dealership and Service Department! ! Best service department and technicians in the Dallas Fort Worth metroplex! I take all our vehicles there for service!
Business response:
Thank you so much for your kind words! We're thrilled to hear that you consider us the best in the Dallas Fort Worth metroplex. It’s fantastic to know that you trust us with all your vehicles and are pleased with our service and technicians. If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to continuing to provide you with exceptional service!
It’s a nice place for a maintenance car people are dedicated to their customers.im happy with the service thank you!
Business response:
Thank you for your kind words! We're delighted to hear that you had a positive experience with our maintenance service and that our team was dedicated to your needs. If you ever need anything else, don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!
I wouldn’t have given them a star if I didn’t have to for a review. Terrible to deal with. Could not close on the house I am buying because they drug their feet on sending a check to the creditor to get the car out of my name. It took several phone calls and they still did not send the check until 12 days after the car was traded in. The only person working there that is worth their salt is Kim. She went above and beyond to try and help us, but the damage was already done. Do not use this dealership! You WILL REGRET IT!
Business response:
Thank you for sharing your experience. We apologize for the delays and inconvenience you faced during the process. We understand how frustrating this situation must have been. Please contact Vianney Pedroza, our Customer Relations Manager, at VPedroza@vtaig.com to discuss your concerns in detail. We appreciate your feedback and the opportunity to address and resolve these issues. Your satisfaction is important to us.
On time, efficient, courteous. Always feel like a VIP when service is provided. Clean facility.
Business response:
Thank you for the wonderful review! We're thrilled to hear that you consistently experience timely, efficient, and courteous service with us. It's great to know that our clean facility and VIP treatment make a positive impact on your visits. We look forward to continuing to provide you with excellent service in the future!
Staff is not friendly. They are always upselling rather than helping with real issues. Car returns to me with more problems than when I dropped it off. I would never purchase a vehicle from the dealership again, nor will I bring my 4Runner back for future service. I would rather pay more money elsewhere than feel like an unvalued customer.
Business response:
We’re sorry to hear about your experience and the concerns you've raised. We strive to provide helpful and friendly service and are disappointed to learn that we fell short in your case. To address your issues and work towards a resolution, please contact Vianney Pedroza, our Customer Relations Manager, at VPedroza@vtaig.com. We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.
It’s a good customer service very fast very easy very nice people I think I’ll do it again
Business response:
Thank you for your review! We’re glad to hear that you had a positive experience with our fast, easy, and friendly customer service. We look forward to serving you again in the future!
Was not aware of a $14 “labor fee” on an oil change. First time paying for that.
Business response:
We're sorry to hear about your experience with the unexpected labor fee on your recent oil change. We understand that unexpected charges can be frustrating, and we aim to be as transparent as possible with our pricing. To address this issue and ensure you have a clear understanding of all charges, we encourage you to reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. Vianney will be able to review your service visit, explain the charges in detail, and work with you to resolve any concerns. T... read more
Frequently asked questions about Toyota of Dallas
How is Toyota of Dallas rated?
Toyota of Dallas has a 4.3 star rating with 17,379 reviews.
When is Toyota of Dallas open?
Toyota of Dallas is open now. It will close at 8:00 p.m.
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