This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Toyota of Dallas
- Car Dealers
- Dallas, TX
About this business
Location details
2610 Forest Ln, Dallas, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I have had bad experiences with this service center. In July 2025, my tire was regularly deflating and I had to put air in it every two weeks. When I asked them to check, they told me it was fine. For months I continued to put air in my tires every two weeks. When I went back 6 months later they found 3 nails in two of my tires. I agreed to buy two new tires because they claimed they couldn’t patch one of them because the tread was too low, even though my car was only at 30k miles. I drove out of the dealership and realized ... read more
Business response:
We understand how frustrating and time-consuming repeated service visits and unresolved concerns can be. Our team strives to provide accurate inspections, clear communication, and dependable service that customers can feel confident in, and we appreciate feedback that helps us improve. We remain committed to delivering a more efficient and positive experience moving forward. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can discuss your concerns further.
Great service Very helpful and timely service, they worked with me with service coupons etc.
Business response:
We sincerely value your positive feedback about your service experience with us. It's wonderful to hear that our team provided helpful and timely assistance during your visit. We're pleased that we could work with you on service coupons to make your experience even better. Your recognition of our efforts means a great deal to our team, and we look forward to continuing to serve you with the same level of care in the future.
Pretty clean, fast, conveniently close to my home. Everyone is friendly and politely. Explain everything in details.
Business response:
We are utterly delighted to hear about your wonderful experience with us! It's fantastic that you found our facility clean and our service fast, especially with the convenience of being close to your home. We're proud that our team made such a positive impression with their friendly and polite approach. Knowing that we took the time to provide detailed explanations shows our commitment to keeping you well-informed throughout your visit. Your satisfaction means everything to us, and we look forward to continuing to serve you ... read more
Inconsistent communication and hard to get in touch with. Received incorrect communication constantly. I would not come back to this location
Business response:
Your concerns are noted, and we understand your frustration. Clear and reliable communication is essential to providing the service our customers deserve, and the situation you've described fell short of the level of service that we strive to provide. We take your feedback seriously. To discuss your experience further, please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address these concerns directly.
The service is good, and could be better if a wash is included, even just a swift wash.
Business response:
Thank you for the positive feedback! We appreciate your suggestion about including a vehicle wash with our service. Your input helps us improve the experience we provide at Toyota of Dallas.
Good work at an ultra premium price. The 3% credit card charge was offensive. It should be baked into the deal. Actions like this limit my use of the service department. Would not recommend because the labor rates are too high
Business response:
Thank you for your feedback about your experience with our service department. We appreciate that you recognized the quality of work we provide. We understand your concerns about pricing transparency and the additional credit card processing fee. Your input about how these costs impact your decision to use our services is valuable to us. We strive to deliver exceptional automotive care while being mindful of how our pricing structure affects our customers' overall experience.
Everyone was kind and helpful. Marsilla and the crew went above and beyond to get us into a car that we liked.
Business response:
Thank you for sharing your wonderful experience with us. We are thrilled to hear that our entire team provided the kindness and support you deserved throughout your visit. It brings us great joy to know that Marsilla and our staff exceeded your expectations and worked diligently to help you find the perfect vehicle. Your satisfaction means everything to us, and we truly appreciate you taking the time to recognize the exceptional service you received. We look forward to serving you again in the future.
This trip was great service as always. Maddison was very kind and thorough. She kept me informed with every step of the process and made sure I was well taken care of.
Business response:
Thank you for your review and for taking the time to share your experience with us. We are thrilled to hear that you received excellent service during your visit. It sounds like you had a wonderful experience from start to finish. Maddison clearly made a positive impression by being attentive and keeping you well-informed throughout your time with us. We take pride in ensuring our customers feel valued and cared for, and it means so much to know that this came through in your visit. Your feedback helps us continue providing ... read more
Amazing Patient attentive went above and beyond mechanics and general manager and the team so patient with 4 year old twins who were running at
Business response:
We are thrilled to hear about your wonderful experience with our team! Your feedback about how patient and attentive our mechanics and general manager were truly means the world to us. We understand that bringing young children along can be challenging, and we're so pleased that our team went the extra mile to make you and your twins feel comfortable during your visit. Creating a welcoming environment for families is something we take great pride in, and knowing that our staff's patience and dedication made such a positive i... read more
Frequently asked questions about Toyota of Dallas
How is Toyota of Dallas rated?
Toyota of Dallas has a 4.3 star rating with 22,086 reviews.
When is Toyota of Dallas open?
Toyota of Dallas is closed now. It will open at 7:00 a.m.
Browse nearby in Dallas, TX
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com