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Toyota of Dallas
- Car Dealers
- Dallas, TX
About this business
Location details
2610 Forest Ln, Dallas, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very professional and all my needs addressed per the recommended services I am very impressed overall.
Business response:
We are absolutely thrilled to hear about your positive experience with our recommended services. Your satisfaction with the professional approach our team provided means everything to us. We understand how important it is to have all your automotive needs properly addressed, and we're genuinely pleased that we exceeded your expectations. Your trust motivates us to continue delivering the exceptional service that sets us apart. We look forward to serving you again and maintaining the high standards that impressed you during y... read more
Nothing is ever cover under warranty. ... conveniently the parts that needs repair is not covered...why did I pay for extended warranty again?
Business response:
We are sorry to hear about your concerns regarding warranty coverage. We understand your frustration and encourage you to contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can review your specific warranty details and work together to address your concerns.
Quick, knowledge, friendly. Received 10% discount Would love for free car wash to be included as the other service location (Burleson) does automatically
Business response:
Your review is appreciated! We're delighted to hear that you found our team knowledgeable and friendly, and that your service was completed efficiently. It's wonderful that you were able to take advantage of the discount as well. We truly value your feedback about the complimentary car wash service, and we'll certainly share your suggestion with our team as we continuously look for ways to enhance the experience for our valued customers. Your input helps us understand what matters most to you, and we're grateful you took the... read more
I showed up and was given a rental car. The work was completed in several hours and I was able to return the rental car and pick up my car the same day. The communication was clear and easy. The service was excellent.
Business response:
We are absolutely thrilled to hear about your positive experience with our service team. Your feedback about receiving a rental car promptly and having your vehicle serviced within just a few hours truly highlights our commitment to efficient customer care. It's wonderful to know that our clear communication throughout the process made everything smooth and straightforward for you. We take great pride in delivering excellent service that gets you back on the road quickly, and your kind words reinforce what we strive to achie... read more
The report I received from the alignment that was supposedly performed indicates that the vehicle was not properly aligned because it allegedly requires the purchase of two parts. However, it does not appear that any alignment was actually performed, and the parts they are suggesting I purchase do not seem relevant to solving my car’s issue. I only need a proper wheel alignment to be completed.
Business response:
We are concerned to hear about your experience, and we understand your frustration. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can review your service experience and work toward a satisfactory resolution.
Took the car in, waited, they fixed it. Joe seems like a straight-up guy, didn't try to get me to buy what I didn't want.
Business response:
We are utterly delighted to hear about your positive experience with our service team. It's wonderful to know that we were able to efficiently take care of your vehicle while you waited and get everything fixed for you. We truly value customers like you who appreciate honest, straightforward service without unnecessary pressure. Your feedback about receiving exactly what you needed means a great deal to our team. Thank you for choosing us and for taking the time to share your experience.
The experience was good. Jacob was really very helpful and took care of everything I needed
Business response:
We are thrilled to hear about your positive experience with us. It's wonderful to know that our team member provided such helpful service and ensured all your needs were met. Your feedback about the quality of care you received means a great deal to us at Toyota of Dallas. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
The service provider wrote on the invoice that my tire was damaged due to driving on a flat when I told him I did not. My tire went flat after I stopped my vehicle at a gas station to get air in the tire. It went completely flat while I was waiting for roadside assistance due to how quickly the air was leaving the tire. My Grand Highlander has a safety feature that disables the vehicle from being driven on a flat anyway. Maybe Jacob would know that if he didn't ignore my explanation for why I had to have my vehicle towed to ... read more
Business response:
We take your feedback seriously and understand your frustration. We appreciate you taking the time to share the details about your experience. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can discuss this matter further and work toward a resolution.
my service advisor lissette was a great help and kept me updated the whole way through.
Business response:
We are honored to hear about your positive experience with our service team. Having a service advisor who provides excellent assistance and maintains clear communication throughout the entire process makes such a difference in creating a smooth experience. Your feedback about staying well-informed during your visit truly highlights the quality of care our team strives to deliver. Thank you for taking the time to share your experience.
Frequently asked questions about Toyota of Dallas
How is Toyota of Dallas rated?
Toyota of Dallas has a 4.3 star rating with 22,086 reviews.
When is Toyota of Dallas open?
Toyota of Dallas is closed now. It will open at 7:00 a.m.
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