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Toyota of Dallas
- Car Dealers
- Dallas, TX
About this business
Location details
2610 Forest Ln, Dallas, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The Best and Excellent Service Advisor that I met. Jacob is the definition of what a Service Advisor should be: knowledgeable, trustworthy, and genuinely committed to taking care of his customers. Because of him, I won’t take my car anywhere else. Toyota Dallas is lucky to have you on their team!
Business response:
We are utterly delighted to hear about your outstanding experience with our service team. Your kind words about Jacob's expertise, trustworthiness, and dedication to customer care truly highlight what exceptional service looks like. It means the world to us that you found someone who genuinely prioritizes taking care of customers and made such a positive impression that you'll continue choosing us for your automotive needs. We're incredibly proud to have team members who embody these qualities and create lasting relationship... read more
Who knew what we wanted from the start. Will explained the vehicle was in transit and Will said it would be delivered to us 1st and then home. That's customer service. I never knew that Will would be texting us even though we didn't have the truck. To see how made it to Midland. Customer service again. Liked how we made the deal as well. Thanks again
Business response:
We are thrilled to hear about your outstanding experience with our team. Understanding your needs from the beginning and keeping you informed throughout the process is exactly what we strive for. It sounds like the communication about your vehicle's transit and delivery made all the difference in your experience. We're delighted that you appreciated the personal updates and the way your deal came together. Your feedback truly highlights the level of service we aim to provide every customer. Thank you for choosing Toyota of D... read more
Lose my . time take my car to dealer for recall he not do anything at the car I feel bad
Business response:
Your concerns are noted and we understand your frustration. Your experience matters to us, and we would appreciate the opportunity to learn more about what happened. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can discuss your specific situation and work towards a resolution.
Toyota of Dallas is dependable and reasonable most of the time. In my experience over the past twenty five plus years, Toyota of Dallas is dependable and reasonable most of the time.
Business response:
Your feedback is incredibly valuable to us. Having your trust and loyalty for over twenty-five years truly means everything to our team. We appreciate you recognizing our commitment to being dependable and reasonable in our service approach. Your long-term relationship demonstrates the kind of lasting partnership we strive to build with every customer. Thank you for choosing us as your automotive partner throughout the years.
We placed a deposit on a Toyota Grand Highlander Hybrid Limited after being told that dealer-added accessories would be removed from the final price. Based on that representation, we moved forward, placed a deposit, and waited several weeks for the vehicle to arrive. During the initial visit, we selected between two vehicles and chose the one with a sticker price of approximately $61,200. We were given the corresponding vehicle information sheet for that specific VIN. However, when the pricing worksheet was presented, the st... read more
Business response:
Thank you for taking the time to share your feedback. We understand your frustration. The confusion you've described here does not reflect the service we strive to provide. We recognize that transparency is essential for building customer trust. Your feedback is valuable and helps us identify areas for improvement. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com to discuss your experience further and address these concerns.
Joe takes care of me very well when I need service. He's why I keep coming back.
Business response:
We greatly appreciate your loyalty and trust. It's wonderful to hear that our team member provides you with excellent service during your visits. Having someone you can count on for quality care makes all the difference, and we're delighted that consistent, attentive service keeps you returning to us. Your feedback highlights exactly what we strive for - building lasting relationships through dependable support. Thank you for being such a valued customer.
Lissette greeted me with a smile. Eager to help. She noted my requests. Didn't update me or tell me my car was ready. She did tell me what services were recommended, but not the prices. I was surprised by the total price. Paid it. Won't be back. Moving out of state.
Business response:
We appreciate you taking the time to share your experience with us. It sounds like our team member provided welcoming service and was attentive to your needs. We understand how important clear communication is throughout the service process, and your feedback helps us identify areas where we can improve our processes. We wish you well with your move and hope your future automotive service experiences exceed your expectations. If you would like to discuss this experience further, please reach out to our Customer Relations Man... read more
Excellent exceptional Good service, on time and all information was explanied, offered additinal services The best
It was amazing, best service evarrr Can I get a free oil change? pretty please
Business response:
Thank you immensely for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our service to be exceptional and that your visit exceeded your expectations. Your enthusiastic feedback truly brightens our day and motivates our team to continue delivering outstanding care to every customer. We appreciate your loyalty and look forward to serving you again. Your satisfaction means everything to us, and we're grateful to have earned your trust.
Frequently asked questions about Toyota of Dallas
How is Toyota of Dallas rated?
Toyota of Dallas has a 4.3 star rating with 22,086 reviews.
When is Toyota of Dallas open?
Toyota of Dallas is open now. It will close at 9:00 p.m.
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