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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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IF YOU ARE THINKING ABOUT PURCHASING WITH HGVC.....PLEASE DON'T We have been trying for over an actual YEAR to get them to take back our timeshare. We have sent in countless concerns through letters, emails, and phone calls. Nothing has been done to help us. They just continue to ignore our request. Since the initial purchase the timeshare has been nothing but heartache. There is only a specific week that we can use it in Las Vegas and we were told we could turn over our leftover points to Hilton Honors Points but that was d... read more
Business response:
Deena, we're disappointed to hear this has been your experience. Please know this has been escalated and the team is going to review so they can better assist. If you're working with an attorney please know we must receive a Power of Attorney from you, the Owner, to be able to communicate with a lawyer.
BUYER BEWARE!!!!!! DO NOT BUY A TIMESHARE WITH HILTON GRAND VACATIONS. We were offered a 2-night stay in Las Vegas. They said we must buy that day, or we would never get as good a deal in the future. It was supposed to last only 90 minutes, but ended up going on for 6 hours, with constant high pressure. They said we could vacation anywhere at any time we wanted, and this was a blatant lie! When we did stay, rooms were dirty, and appliances outdated. Amenities we were shown in brochures did not even exist at the resort. Cle... read more
Business response:
Kathleen, we're disappointed to hear this has been your experience. Please know the team will be looking into this for you and reaching out directly to address this further.
We have been trying amicably for MONTHS to cancel our timeshare with Hilton Grand Vacations. DOT NOT BUY FROM THIS COMPANY. It is not worth it. Since entering this agreement, we have not been able to make any reservations. The salespeople swindled us by selling us too few points to ever use. We got an offer for a free flight and a 2-night stay in Orlando FL at a luxury resort, in exchange for going to a 90-minute presentation (it lasted 4 ½ hours!!!). The high pressure began immediately upon arrival, and we felt trapped at t... read more
Business response:
Jeffery, please know we take your concerns seriously. We've passed your review along to the team so they can review further and reach out to you directly to assist.
The one star is for their business practices, high pressure updates, poor written communication, and refusal to tell the truth.
Business response:
Hi Barbara, we want to make sure you're taken care of and have all the resources you need to maximize your membership. Don't hesitate to email us at *****************@diamondresorts.com if you need any help! -HN
DIAMOND RESORTS IS A SCAM! RUNNNNN! During our stay in LV, my boyfriend and I did not stay at Polo Towers however, we were approached by a diamond resort rep while on the strip. The rep offered us discounted rated for a few activities we wanted to enjoy which also included dinner. When asked what the "catch" was, TWO of them stated all we had to do was sit through a two hour presentation about Polo Tower. We agreed because we could spare those two hours. We had no idea what we would walk into the next day. When we arrived, t... read more
Business response:
Hello, Kayonna. We are distressed to hear about your experience with our sales team. Please know that we are addressing these concerns with the team at Polo Towers, and your feedback is being taken seriously. Please reach out to our team at *****************@diamondresorts.com, if you have any further concerns that we can assist with. Thank you. -RW
Be careful with Diamond Resorts. Stay away from it! Zero star for it. Since I have to pick one, I pick 1-star. There should a -1 star for this place. We stayed in Scottsdale Villa Mirage, 11/20-11/27/2020 Be careful! This place takes your money quickly and very slow in refunding, even it's their mistake overcharging you. They charge $29.59 per day as the resort fee, which pretty much is the Internet services. Then, they tell us if we attend their sales presentation, some of that fee can be waived. The presentation is 2-hou... read more
Business response:
Hello, Elizabeth. Thank you for bringing this situation to our attention. We are addressing your concerns with the team at Scottsdale Villa Mirage. We understand how frustrating this experience must have been. If your accounts have not been refunded correctly, please reach out to us at *****************@diamondresorts.com. Thank you again. -RW
Don't fall for this scam. I wish I had looked at the reviews before I signed the paperwork. Back in 2016 this gentleman invited us for a 2 days and 3 nights vacation, all we had to do is sit in for a conference presentation. But the lie was extended to another attendance when we arrived. They claimed due to limited time they couldn't tell us everything about this timeshare membership so we were promised free 2 days and 3 nights vacation where we were to ask all the questions we might have and even we would be allowed to canc... read more
Business response:
Thank you for your feedback, Peter. We are saddened to hear you have not been satisfied with your membership. We have shared your concerns with our Hospitality team for further investigation. Please expect a call from our team within 5 business days. If you do not hear back, please email *****************@diamondresorts.com for a follow up. -GP
Beware of ANY encounters with Diamond. We have been in countless meetings with them over the years where their employees have told us that we would earn millions of dollars in equity when they became a public company. At one point we tried to cancel our contract within the legal cancellation period we were denied. When we have tried to discuss our concerns with their legal department, they never return our calls. We are extremely concerned that our children will become responsible for this nightmare. Do not do business with ... read more
Business response:
Thank you for your feedback, Oliver. We are saddened to learn your membership with us has failed to meet your expectations. We see you are already in contact with our Hospitality team. However, if you need assistance with anything, please don't hesitate in reaching us at *****************@diamondresorts.com -GP
If I could give them a negative rating I seriously would. We bought a time share prior to the pandemic and because of the pandemic my family has chosen not to travel. I have asked for a.refund several times and they have denied my request. This company will not force me to travel. I just want my money back i don't want an extension.
Business response:
Hi Erin, allow us to take another look at your request. Please email us your membership number, full name and a copy of this review to *****************@diamondresorts.com. -GP
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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