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The Modern Honolulu
- Hotels
- Honolulu, HI
About this business
Location details
1775 Ala Moana Blvd, Honolulu, HI, 96815, United States
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Hilton Grand Vacations, in polite terms, has been dodging me left and right all year and it has GOT TO STOP. I have been knocking down their door since the spring calling, emailing, and writing to "portfolio services" to explain how terrible I think their business is. Hilton's people called my employees at work trying to get a hold of me after I made it explicitly clear that's not acceptable at all. When they finally do contact me they offer no service, no help, no assistance. I'm not sure where Hilton thinks they can dodge ... read more
Business response:
Joel, please know we have escalated your concerns to the team and they will be reviewing this to further assist. They will follow up with you directly via email.
Buckle up! Wife and I were young and impressionable at 26 years old. Got a cool trip in Vegas paid for and had to go to the presentation. It lasted 5 hours. We had no money but the concept was cool to us. We honestly said no 4 times. Each time they came back with a lower package for us. We had no money. "It is cool but we can't afford it" we kept saying. We finally said yes to an every other year points system. Mostly so we could leave. We financed $15,000 and got 3,400 points every other year which equates to a one bedroom ... read more
Business response:
Ryan, we're sorry to hear this has been your experience. Please know we've passed this along to the team and they will be reviewing this further. They will reach out directly to further address your concerns.
In a word, this company is a complete scam. I was promised IN WRITING very detailed specifics about my 'free travel certificate' and none of it was honored. Their facilities may look nice, but do not be deceived. This company practices completely deceptive business practices and could care less if they commit fraud. Steer clear and use your travel money with reputable organizations! I have been in contact with Diamond Resorts customer service and a customer service supervisor and have received zero satisfaction.
Business response:
Hello, Kathy. We are concerned to hear that you are having issues with your travel certificate and want to make sure this is taken care of. We have escalated your concerns to our Marketing team for further assistance but if you need help with anything else or want to follow up, feel free to email us at *****************@diamondresorts.com. Thank you. -HN
DO NOT LET HILTON SCAM YOU!!!! In our five years of ownership we have NEVER taken a vacation using this timeshare. We have invested a considerable amount of money into something that has no real value or use to us. We were assured at the time of purchase that this purchase would be a "great investment" that we could pass onto future generations. What our representatives omitted from the presentation was the fact that this was an investment that our children would have no option to deny. They would inherit this timeshare wh... read more
Business response:
Donna, we're very sorry to hear you feel this way. Please know we have escalated your concerns and the team will be reaching out to you directly to address these concerns further.
We were at an event and saw a booth offering a free cruise and golf in exchange for attending a 90-minute presentation. We felt like this was a fair trade, so we decided to attend. This began our terrible experiences with Diamond. We were in that presentation for over 6 hours! We left cold, hungry, and believing that this was a real estate investment, and the rental income would more than cover our ownership costs. A month later, we started getting calls asking us to attend a "new owner orientation". Since we could not figur... read more
Business response:
Hello Lisa, what you described does not align with our endeavors to provide simple and easy vacations and we are sorry to hear about your experience thus far. Your review has been forwarded to our Hospitality team for review and you can expect to hear from our team within 5-7 business days. If you have need anything at all in the meantime, feel free to reach out to us at *****************@diamondresorts.com. We look forward to connecting soon. -HN
This is the worst investment anyone can make. It is basically a scam. We have been trying to get out of our ownership since the first year we've had it. No one is willing to talk to us or help us. We have no visibility to how they are trying to resell and they say the resale market is bad. Even though we are listing for about 1/5 of what we paid. We were also told the property value should only increase with limited space left and if we ever wanted to sell we would be able to get our initial investment back. Meanwhile the re... read more
Business response:
Michael, please know we're disappointed to hear you're unhappy with your ownership. We have escalated your concerns to the appropriate team and they will be reaching out to you directly to better assist and address these concerns further.
Beware of your contact information being released post stay and the tsunami of calls that come with it. Hilton Grand Vacations either continues to sell or sold my contact info for a single stay 4+ years ago and it has caused a number of 3rd party agencies calling me unsolicited without end. I easily receive a call once a week with sales representatives or indp brokers attempting to solicit my business for personal travel without any of them having the ability to remove me off the list that HGV obviously brokered somehow to m... read more
Business response:
Hello Kyle, please know HGV does not share personal information with these third parties, nor approve or in any way endorse their actions. HGV takes action against these third parties where we have sufficient information. If you'd like you can send us an email at social@hgv.com with more information from these calls (such as Caller ID) and we can investigate this further for you.
Signing a timeshare contract with this company was the worst decision I could've made. I attended a timeshare meeting with their sales representatives named Missy ***** and Serena *********** in March of 2018. They sold me on having a sturdy vacation plan in place and have multiple vacation destinations at the click of a button. Missy explained how the points worked and stated I could vacation any week I wanted. They also pushed that my children could benefit from this as well long after I was gone. What they left out was th... read more
Business response:
Helen, thank you for taking the time to leave a review. While we're disappointed to hear this has been your experience we value your feedback. Please know we have passed this along to the team and they will be following up with you directly to further address your experience.
We are Hilton Time share owners and have been for several years. Since we originally bought in to Hilton Grand Vacations we have experienced unbelievably rude sales people. We have attended reviews and updates when on a Hilton Vacation and each time, we leave angry because they are so pushy and absolutely will not take no for an answer and make you feel like a total low life if you do not purchase any more points. At our last review, the sales people just kept coming back one offer after another and we would explain that we ... read more
Frequently asked questions about The Modern Honolulu
How is The Modern Honolulu rated?
The Modern Honolulu has a 3.2 star rating with 4,680 reviews.
When is The Modern Honolulu open?
The Modern Honolulu is open now. It is open 24/7.
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